Remedy 7.6.3 and Luminis Portal

Has anyone developed a Luminis General Connector to SSO from a Luminis Portal to Remedy??? Ron Suwanski Lead Remedy Administrator / Developer DeVry Inc. 814 Commerce Drive Oakbrook, IL 60523-8822 p: 630.472.2209 e: rsuwan...@devry.commailto:rsuwan...@devry.com

Moving Knowledge Articles from DEV to PRODUCTION in RKM 7.6

Does anyone know a way to move Knowledge articles from different Servers?? Ron Suwanski Lead Remedy Administrator / Developer DeVry Inc. 814 Commerce Drive Oakbrook, IL 60523-8822 p: 630.472.2209 e: rsuwan...@devry.commailto:rsuwan...@devry.com www.devry.eduhttp://www.devry.com/

Create ARDBC plugins to connect to other database sources

Does anyone have a guide to get me started with creating link to other databases?? Thanks Ron Suwanski Lead Remedy Administrator / Developer DeVry Inc. 814 Commerce Drive Oakbrook, IL 60523-8822 p: 630.472.2209 e: rsuwan...@devry.commailto:rsuwan...@devry.com

Email Engine 6.3 Performance issue

We are experiencing about an hour and a half delay in the sending of emails from Remedy in version 6.3. Any idea how I can improve the performance?? I have seen items for 7.0 but I am on 6.3. Ron Suwanski Remedy Administrator / Developer DeVry Inc. 814 Commerce Drive Oakbrook, IL

WSS Username Token

Can Remedy 6.3 handle WSS Username Tokens in consuming Web Services?? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.edu

Escalation not working

Can someone tell me what needs to be running for Escalations to work in Remedy 6.3. Solaris 8 AR System 6.3 Oracle 9i db Help Desk Change 6.0 Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446

SOAP Authentication

Can Remedy 6.3 handle SOAP Authentication up above the Header authentication? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Manually Deploy Midtier 6.3 using Tomcat Manager

Can anyone point me to the Context path and XML to manually deploy midtier 6.3 in Tomcat??? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com

Remedy 6.3 Compatibility Matrix

Can someone send me a copy of the AR Server 6.3 Compatibility Matrix ?? Thanks. Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com

Application-Generate-GUID in a Filter

What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com

Oracle Link problems

I am trying to work with EIE 5.1 with Oracle Link for AR 6.3. When I try to list the tables from the Oracle DB, I am getting nothing back. When I run rulehelper from the UNIX command line, I am getting Connection to Oracle database Failed yet, SQLPLUS can connect and TNSPING works. Ron

Server Group Licensing

Can anyone answer a question I have about setting up a Server Group in 6.3? I am in the process of setting up a load balancing production environment that will connect to one Database Server. I have licensing for Change, Help Desk and SLA Applications. Do I need a whole second set of

Re: Inactivate Group

Remove all skills from the Group Skills screen. Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank

Question..

Where does the Flashboard Server need to be installed?? on the ARserver or MidTier Server? Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED]

Re: Possible DST Issue

Yes I saw it too.. but it was only for 11/1/2007. If you try 11/2/2007 it is fine.. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, November 01, 2007 12:51 PM To: arslist@ARSLIST.ORG

Import to a Menu

I need to create a drop down field for Location and have about 120 listed. Is there a way I can import the list ? Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED]

Re: CISCO IVR interface to ARS

I would like to see this too :) We attempted the same thing but was not successful. Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED] From: Action Request

Remedy value (#$$Case ID$$#) within a URL qual statement

Does anyone have any ideas about including a Remedy value as the Qualification in an URL string? Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED]

Re: Remedy value (#$$Case ID$$#) within a URL qual statement

2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Suwanski, Ron Sent: Thursday, August 16, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject

Auto Assign Predefined tasks in Remedy 6.3

Hello all, I am trying to get Predefined task to auto route to specific groups. I have set up the Group skills for Tasks for this, but it is not being applied when I select a predefined task. If I set up a task manually, it works.. Any help would be appreciated. Ron Suwanski Remedy

Mid Tier Hanging up

Has anyone received a Waiting to load userdata.js when trying to access a form directly with an URL?? Thanks. Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]

Direct URL firing workflow

Hi all, I am trying to simply users taking the survey in Remedy. I have a direct URL to bring me to the RR:SurveyResponseDialog, but the table is empty. Any Ideas on how I can get that table populated from the SHR:Survey. Thanks. Ron Suwanski Remedy Administrator / Developer DeVry

HTML Editor for Notifications

Hi all, Just curious to see what Web editor people are using to create HTML Email Templates. I was using Front Page but when the email gets sent out, it does not look right. Thanks. Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917