Re: Getting error of duplicate contact info while trying to submit service request.

The below link contains the required solution with the help of the KA :- https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21400PHgUCAW=Solution Regards, Abhishek Anand ___ UNSUBSCRIBE or access

Re: Getting error of duplicate contact info while trying to submit service request.

Hi, I am on ITSM 8.1.02 so is it applicable here also?? Also just to reiterate the scenario, details are below:- Whenever end user is trying to submit the service request via request entry console. The fulfillment ID is not getting generated & error encountered in SRM:Request form for the

Re: Getting error of duplicate contact info while trying to submit service request.

Hi Carl, Thanks for your kind response. Please could you provide detail as where to check for the additional fields so as to overcome the issue. As i am unable to trace it out in filters. Early response will be highly appreciated. Regards, Abhi.

Re: Getting error of duplicate contact info while trying to submit service request.

Can you please provide detail as in our scenario , it can be the case that fname ,lname ,email id can be duplicated as per business requirements. So we need the solution to avoid the error and end user can easily raise request via service request. On 03-Oct-2017 7:26 PM, "Carl Wilson"

Re: Getting error of duplicate contact info while trying to submit service request.

Can you please provide the link for the hot fix also is it applicable for ITSM 8.1 as well?? On 03-Oct-2017 7:57 PM, "André Lalonde" wrote: > Hi Abhishek, > I just dealt with this issue for one of our clients in a 9.1.01 > environment. There's a hotfix

Re: Getting error of duplicate contact info while trying to submit service request.

Hi Abhishek, I just dealt with this issue for one of our clients in a 9.1.01 environment. There's a hotfix available for defect SW00454566 that should resolve the problem: contact BMC to have it made available. ANDRÉ LALONDE | Team Lead, Support Services / Chef d’équipe, soutien

Re: Getting error of duplicate contact info while trying to submit service request.

Hi, The behaviour is dependent on the version of SRM/ITSM you have installed. Some person lookups include additional fields such as Corporate ID, etc, so you need to look at the underlying code on the Interface_Create form performing the lookup to see what additional values you can supply to