Re: Escalation Issue

2008-12-09 Thread LJ Longwing
Subject: Re: Escalation Issue ** You can also use a very simple SQL Update query.. update table_name set assignee_groups = ';0;' where your_condition ThanksRegards, Vijayalakshmi Paulraj _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Escalation Issue

2008-12-09 Thread Tanner, Doug
To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue Please note that I said 'in a supported way'BMC doesn't support doing direct DB updates of tables...:) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Escalation Issue

2008-12-09 Thread Sree Vyas
PROTECTED] *On Behalf Of *LJ Longwing *Sent:* Tuesday, December 09, 2008 10:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation Issue Please note that I said 'in a supported way'BMC doesn't support doing direct DB updates of tables...:) -- *From:* Action

Escalation Issue

2008-12-08 Thread Sree Vyas
Hi All, I have inherited one escalation which change Assignee group to Public for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to 0 without modifying other fields in a record. Thru Database?

Re: Escalation Issue

2008-12-08 Thread LJ Longwing
: Escalation Issue ** Hi All, I have inherited one escalation which change Assignee group to Public for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to 0 without modifying other fields

AW: Escalation Issue

2008-12-08 Thread Martin, Conny
von LJ Longwing Gesendet: Montag, 8. Dezember 2008 21:17 An: arslist@ARSLIST.ORG Betreff: Re: Escalation Issue ** Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the recordyou could if you would like, write an API

Re: Escalation Issue

2008-12-08 Thread Vijayalakshmi Paulraj
Longwing Sent: Tuesday, December 09, 2008 1:47 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the recordyou could if you would like, write an API program