ITSM 5 status history q

2007-10-08 Thread Barber, Dave
All, I'm sure I'm going to have a major d'oh! moment on this one. This is on the v5 apps - which field is the status history stored in? Thats the time set to new/assigned/wip/pending/resolved/closed? I haven't had to look into this field for years. Got a user wanting a time it takes to

Re: ITSM 5 status history q

2007-10-08 Thread Michiel Beijen
Dave, This will be in the 'core' status history fields: 'Status.RESOLVED.TIME' etc. If you look in the database this will be held in the H tables. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA