ITSM Comparisson Chart

Is there a 'sample' of that report, given it seems to cost money? I always smile when people tell me that 'Gartner says this' about some vendor product, which invariably the vendor paid to have reviewed. The best review of a product and a vendor's customer service is something like ARSlist. ___

Re: ITSM Comparisson Chart

You might want to look into ITSMUniversity - knowledgable guys — who are not being paid by the vendors. (Important) http://www.itsmuniversity.net/state-of-the-it-service-management-market-release-11/ -John On Tue, Dec 9, 2014 at 6:53 PM, Sanford, Claire < claire.sanf...@memorialhermann.org> wr

ITSM Comparisson Chart

Does anyone have a document that is fairly current that they are willing to share? An example of what I am talking about FunctionRemedy ITSM 8.x Rain 2.0 Sleet 15.2Snow 5.1 Special Function 1 Special Function 2 Special Function 3 Special Function 4 Special Function 5 Thank you!