Re: Problem with ITSM Consoles
HiMohammad: Application preferences for user are fine, just checked them.
Tauf: User is a member of support group and is available.
Chris: checked the permissions on the user form they match the people form.
Thanks
Shafqat Ayaz
From: Mohammad Nayeem Shaik nayeem...@live.com
To: arslist@ARSLIST.ORG
Sent: Thursday, February 12, 2015 10:59 PM
Subject: Re: Problem with ITSM Consoles
**Hi,
Please check application preferences of the user for each module.
Sent from my Windows Phone
From:Tauf Chowdhury
Sent:13-02-2015 03:46
To:arslist@ARSLIST.ORG
Subject:Re: Problem with ITSM Consoles
**Make sure the user has a default support group set and availability is set to
Yes. Check this in the support group tab in the people form.
Sent from my iPhone
On Feb 12, 2015, at 4:56 PM, Danaceau, Chris chris.danac...@finra.org wrote:
** #yiv8924662736 #yiv8924662736 --p.yiv8924662736x_MsoNormal, #yiv8924662736
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div.yiv8924662736x_WordSection1 {}#yiv8924662736 Double check that the company
permissions were properly applied to the user record. I just ran into that
with a couple users. The access company was set on the People record but it
did not translate to the User form. --Thank You, Chris
DanaceauFINRA240-386-6728 (desk)301-367-8949 (cell)Remedy FAQ From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf
Of Shafqat Ayaz
Sent: Thursday, February 12, 2015 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Problem with ITSM Consoles ** Hi AllI am having a weird problem. Well
weird at least for me!On the ITSM application when I open a console it opens
but stays blank. The user has all the permissions I could possibly give.I can
submit for example an Incident or Change or modify assets, just the Consoles
stay blank. I have a suspicion it might be related to a plug-in but don't know
which one.Any help will be gratefully accepted.This is a test system and does
not have a full server license. SQL serverARS 8.1ITSM 8.1
Shafqat Ayaz
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of the contents to any other person. Thank you.
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Re: Problem with ITSM Consoles
On the CTM:People record - is Unrestricted Access checked? Should it be, as in should the user have unrestricted access? If yes, uncheck save the record then check Unrestricted Access and save the record. Thank you, Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Friday, February 13, 2015 8:00 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with ITSM Consoles ** Hi Mohammad: Application preferences for user are fine, just checked them. Tauf: User is a member of support group and is available. Chris: checked the permissions on the user form they match the people form. Thanks Shafqat Ayaz From: Mohammad Nayeem Shaik nayeem...@live.com To: arslist@ARSLIST.ORG Sent: Thursday, February 12, 2015 10:59 PM Subject: Re: Problem with ITSM Consoles ** Hi, Please check application preferences of the user for each module. Sent from my Windows Phone From: Tauf Chowdhury mailto:taufc...@gmail.com Sent: 13-02-2015 03:46 To: arslist@ARSLIST.ORG Subject: Re: Problem with ITSM Consoles ** Make sure the user has a default support group set and availability is set to Yes. Check this in the support group tab in the people form. Sent from my iPhone On Feb 12, 2015, at 4:56 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** Double check that the company permissions were properly applied to the user record. I just ran into that with a couple users. The access company was set on the People record but it did not translate to the User form. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Thursday, February 12, 2015 8:36 AM To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem with ITSM Consoles
Make sure the user has a default support group set and availability is set to Yes. Check this in the support group tab in the people form. Sent from my iPhone On Feb 12, 2015, at 4:56 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** Double check that the company permissions were properly applied to the user record. I just ran into that with a couple users. The access company was set on the People record but it did not translate to the User form. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Thursday, February 12, 2015 8:36 AM To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem with ITSM Consoles
Double check that the company permissions were properly applied to the user record. I just ran into that with a couple users. The access company was set on the People record but it did not translate to the User form. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Thursday, February 12, 2015 8:36 AM To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem with ITSM Consoles
Hi, Please check application preferences of the user for each module. Sent from my Windows Phone From: Tauf Chowdhurymailto:taufc...@gmail.com Sent: 13-02-2015 03:46 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problem with ITSM Consoles Make sure the user has a default support group set and availability is set to Yes. Check this in the support group tab in the people form. Sent from my iPhone On Feb 12, 2015, at 4:56 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** Double check that the company permissions were properly applied to the user record. I just ran into that with a couple users. The access company was set on the People record but it did not translate to the User form. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Thursday, February 12, 2015 8:36 AM To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem with ITSM Consoles
I guess you refreshed the Mid-Tier cache and also cleared your browser cache? Have you tried a different browser? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: 12 February 2015 13:36 To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Problem with ITSM Consoles
Hi AllI am having a weird problem. Well weird at least for me!On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give.I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one.Any help will be gratefully accepted.This is a test system and does not have a full server license. SQL serverARS 8.1ITSM 8.1 Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
