, April 23, 2014 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
**
If you put a developer in the meeting they'll be expected to come up with a
solution for drawing 3 perpendicular red lines with transparent ink.
On Wed, Apr 23, 2014 at 10:06 AM, Rick Westbrock
rwestbr
23, 2014 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
Your situation sounds like a typical Development scenario to me... We
welcome and have no issue with the role of a teachable person as the
liaison between the users and developers - that's normal business
practice
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
Maybe it's just a training issue - I don't think developers should be
making a habit of dealing with end users. It takes time for the client
facing person to learn (and in reality, they probably don't want to learn)
what
.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, April 22, 2014 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
Maybe it's just a training issue - I don't think developers
, April 22, 2014 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
Maybe it's just a training issue - I don't think developers should be making
a habit of dealing with end users. It takes time for the client facing
person to learn (and in reality, they probably don't want
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, April 22, 2014 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
Maybe it's just a training issue - I don't think developers should be making a
habit of dealing with end users. It takes time for the client facing
, April 22, 2014 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
Maybe it's just a training issue - I don't think developers should be
making a habit of dealing with end users. It takes time for the client
facing person to learn (and in reality, they probably don't want
Hi,
Our Remedy team is having its challenges. Our Management has placed a
person who has no technical clue about Remedy, or any aspect of software
development to manage the critical Remedy Projects. Management seems to
think that you do not need Remedy experience to manage these type of
These things change based on the the volume of customer base and how
critical the app is for the organization.
I have noticed the following roles in several clients I worked with.
Director,Manager -- Usually does not have any idea of Remedy from technical
standpoint.
Support Team Hierarchy
**
Hi,
Our Remedy team is having its challenges. Our Management has placed a
person who has no technical clue about Remedy, or any aspect of software
development to manage the critical Remedy Projects. Management seems to
think that you do not need Remedy experience
Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Monday, April 21, 2014 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Team Hierarchy
**
Hi,
Our Remedy team is having its challenges. Our Management
functioning at its best.
Regards,
Ben Cantatore
Bed Bath Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Kathy Morris kathymorris...@aol.com
To: arslist@ARSLIST.ORG,
Date: 04/22/2014 02:20 PM
Subject:Remedy Support Team Hierarchy
the users, then that may be an
issue that needs to be discussed with management.
just my two cents.
- Original Message -
From: Lisa A DLA CTR INFORMATION OPERATIONS Kemes lisa.kemes@dla.mil
To: arslist@ARSLIST.ORG
Sent: Tuesday, April 22, 2014 2:13:43 PM
Subject: Re: Remedy Support Team
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