Service Request versa Change Request

2012-05-29 Thread Mike Ilmer
Hi List, Need help with the ITIL definition of using the Service Request versa Change Request. Option 1: 1. When user submits request for an enhancement, this should be the Service Request with the corresponding WorkOrders. 2. When work is done, then group should submit

Re: Service Request versa Change Request

2012-05-29 Thread Nathan Aker
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer Sent: Tuesday, May 29, 2012 3:14 PM To: arslist@ARSLIST.ORG Subject: Service Request versa Change Request ** Hi List, Need help with the ITIL definition of using the Service Request versa Change Request. Option 1: 1. When user

Re: Service Request versa Change Request

2012-05-29 Thread Mike Ilmer
@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, May 29, 2012 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Service Request versa Change Request ** In Option 1; what is the work that is being done in the Work Order? If it is simply authorization, then approval of the Change this is accounted

Re: Service Request versa Change Request

2012-05-29 Thread Nathan Aker
: Re: Service Request versa Change Request ** Actually the Work Order (module) contains the work details and assignment to the fulfillment group(s). This work order request may have an additional tasks or the set of tasks and task groups. For instance the New Hire request may have up to 20

Re: Service Request versa Change Request

2012-05-29 Thread Pierson, Shawn
@ARSLIST.ORG Subject: Re: Service Request versa Change Request ** Actually the Work Order (module) contains the work details and assignment to the fulfillment group(s). This work order request may have an additional tasks or the set of tasks and task groups. For instance the New Hire request may have