Hi List,
Need help with the ITIL definition of using the Service Request versa Change
Request.
Option 1:
1. When user submits request for an enhancement, this should be the
Service Request with the corresponding WorkOrders.
2. When work is done, then group should submit
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer
Sent: Tuesday, May 29, 2012 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Service Request versa Change Request
**
Hi List,
Need help with the ITIL definition of using the Service Request versa Change
Request.
Option 1:
1. When user
@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Tuesday, May 29, 2012 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service Request versa Change Request
**
In Option 1; what is the work that is being done in the Work Order? If it is
simply authorization, then approval of the Change this is accounted
: Re: Service Request versa Change Request
**
Actually the Work Order (module) contains the work details and assignment to
the fulfillment group(s). This work order request may have an additional tasks
or the set of tasks and task groups.
For instance the New Hire request may have up to 20
@ARSLIST.ORG
Subject: Re: Service Request versa Change Request
**
Actually the Work Order (module) contains the work details and assignment to
the fulfillment group(s). This work order request may have an additional tasks
or the set of tasks and task groups.
For instance the New Hire request may have
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