Re: [EXTERNAL] Re: functional role question

2012-09-28 Thread Brock, Anne
ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, September 24, 2012 4:22 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: functional role question ** I always use the below tool

functional role question

2012-09-24 Thread Martinez, Marcelo A
Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know

Re: [EXTERNAL] functional role question

2012-09-24 Thread Stroud, Natalie K
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, September 24, 2012 12:36 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] functional role question ** Hello all, I am trying to assign one of my users the functional role that will allow them

Re: functional role question

2012-09-24 Thread Carl Wilson
: functional role question ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision

Re: functional role question

2012-09-24 Thread Martinez, Marcelo A
Thanks Natalie and Carl Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, September 24, 2012 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: functional role question ** Hi, it is not a role but a permission

Re: functional role question

2012-09-24 Thread patchsk
I always use the below tool when I have a question about the roles or permissions in ITSM. A great tool to keep it in your admin help utilities folder. https://communities.bmc.com/communities/docs/DOC-9005#comment-7957 On Monday, September 24, 2012 11:36:35 AM UTC-7, Martinez, Marcelo A

Re: functional role question

2012-09-24 Thread Martinez, Marcelo A
Subject: Re: functional role question ** I always use the below tool when I have a question about the roles or permissions in ITSM. A great tool to keep it in your admin help utilities folder. https://communities.bmc.com/communities/docs/DOC-9005#comment-7957 On Monday, September 24, 2012 11:36

Re: functional role question

2012-09-24 Thread Martinez, Marcelo A
My bad… it does address Decision Trees. It’s the first line listed From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, September 24, 2012 5:45 PM To: arslist@ARSLIST.ORG Subject: Re: functional role question ** Yes

Re: [EXTERNAL] Re: functional role question

2012-09-24 Thread Stroud, Natalie K
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, September 24, 2012 4:45 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: functional role question ** Yes, the ITSM Permissions_Roles Utility is pretty handy. It addressed Incident Templates, but not Decision Trees

Re: [EXTERNAL] Re: functional role question

2012-09-24 Thread Stroud, Natalie K
SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, September 24, 2012 4:22 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: functional role question ** I always use the below tool when I