On my old Remedy Helpdesk 4.03, when you had a chg:change window open in
search mode, and put in the Case ID and hit return, it would open a
new window with just the form you requested. This was accomplished
using a macro from what I can tell. CHG:CHG-ShowChange02
In the new Remedy Helpdesk
Review the Active Link that is being fired on return and modify it to open in a
new window modify only.
-Original Message-
From: Sanford, Claire [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 8 Oct 2007 11:51 am
Subject: HD 6.0 - Open Search in Modify Window not Results List
:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Monday, October 08, 2007 9:52 AM
To: arslist@ARSLIST.ORG
Subject: HD 6.0 - Open Search in Modify Window not Results List
On my old Remedy Helpdesk 4.03, when you had a chg:change window open in
search mode, and put in the Case ID and hit return
Claire, there should be an open window command that you can tweak. The nice
thing about them is that you can specify what type of window you want to
open, and whether you want results, details, or both displayed.
Turn on your AL logs, perform the action, and you should see which
workflow you
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Sanford, Claire
Sent: Monday, October 08, 2007 12:52 PM
To: arslist@ARSLIST.ORG
Subject: HD 6.0 - Open Search in Modify Window not Results List
On my old Remedy Helpdesk 4.03, when you had a chg:change window open in
search mode
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