HD 6.0 - Open Search in Modify Window not Results List
On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HD 6.0 - Open Search in Modify Window not Results List
Review the Active Link that is being fired on return and modify it to open in a new window modify only. -Original Message- From: Sanford, Claire [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 8 Oct 2007 11:51 am Subject: HD 6.0 - Open Search in Modify Window not Results List On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HD 6.0 - Open Search in Modify Window not Results List
Hello, You could make an active link that does an Open Window action in a New window. It looks like the current workflow does a PERFORM-ACTION-APPLY to run the search, so you may need to disable that. John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, October 08, 2007 9:52 AM To: arslist@ARSLIST.ORG Subject: HD 6.0 - Open Search in Modify Window not Results List On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HD 6.0 - Open Search in Modify Window not Results List
Claire, there should be an open window command that you can tweak. The nice thing about them is that you can specify what type of window you want to open, and whether you want results, details, or both displayed. Turn on your AL logs, perform the action, and you should see which workflow you need to look at. Rick On 10/8/07, Sanford, Claire [EMAIL PROTECTED] wrote: On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HD 6.0 - Open Search in Modify Window not Results List
You will have to disable the AL's that currently do what they are doing and create your own AL's to open a new window in a modify mode by passing the qualification where 'Request ID' = $Request ID$ if found - else a no match error. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sanford, Claire Sent: Monday, October 08, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: HD 6.0 - Open Search in Modify Window not Results List On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk 6.0, when you have a chg:change window open in search mode, and put in the Case ID and hit return, it will open a results list window with the form open below the list and no search window open in the background. My users are complaining. They want just the form to open up in a new modify window with the search window still open behind it. I swear I used to know how to do this... but haven't had to do it in so long, I have forgotten how. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.4/1057 - Release Date: 10/8/2007 9:04 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
