Hey Listers,
Has anyone ever done an integration using Bold360 as a chat agent? They
apparently have an integration path with Salesforce and Zendesk but not Remedy.
Just wondered if anyone had tinkered around with the product before.
Thanks
This email is subject to certain disclaimers,
@ARSLIST.ORG] On Behalf Of Lockwood, Teresa L
Sent: Monday, October 10, 2011 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert Integration Question
**
Christie - Yes, I created a new filter and am able to send and acknowledge
tickets using TelAlert. The remaining piece is to complete
Integration Question
**
Upgrading to 7.64 and trying to complete the integration with TelAlert
for our cell phone notifications. Been working with the TelAlert folks
and all is done except to find the Filter which calls the Run Process
for the integration. I've been told that it is out of the box
, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert Integration Question
**
Did you look at the form called Config Pager Service Provider?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood
Upgrading to 7.64 and trying to complete the integration with TelAlert
for our cell phone notifications. Been working with the TelAlert folks
and all is done except to find the Filter which calls the Run Process
for the integration. I've been told that it is out of the box
functionality but I
Greetings Listers,
I have a general question on integrations. Has anyone done anything integrating
LogMeIn Rescue with ITSM products like Help Desk? I am looking for any high
level information on successes/challenges you may have had.
Thank you!
Randy Mckinnish
Technical Systems Developer
: SRM Integration Question
Thank You Shawn
We will need to check into that ourselves as well. Nice heads up.
Respectfully,
William Abdo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, May 07, 2010 2:14 PM
To: arslist
] On Behalf Of Savant, don...@cio
Sent: Monday, May 10, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Integration Question
**
As it was explained by our sales rep, SRM is licensed by user under the old
green ‘a la carte’ support model. There’s no distinction between external and
internal
Hello Remedy Wizards,
I really could use your wisdom on this one.
Does anyone out there have experience in performing or know of someone
that has performed an SRM 7.6.00 integration with more than 500,000
Users?
Or, If you had to do this, how would you proceed?
Respectfully,
may not be able to provide much
assistance.
Shawn Pierson
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, May 07, 2010 8:19 AM
To: arslist@ARSLIST.ORG
Subject: SRM Integration Question
**
Hello Remedy Wizards,
I really
)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, May 07, 2010 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Integration Question
**
William,
You may get more answers if you clarify your question. You didn’t mention what
you are integrating with, so I assume you
is the
biggest one since you would want to segregate the data.
Shawn Pierson
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, May 07, 2010 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Integration Question
Thank You Shawn,
We
Subject: Re: SRM Integration Question
We were looking at using SRM in a similar fashion for external users. However,
you will want to have your contracts and legal groups look over the contract to
make sure you are allowed to use it in that way.
There were questions here over whether or not BMC
Hi All,
Does anyone out there have experience in performing or know of someone
that has performed and SRM integration with more than 500,000 Users?
Hopefully not importing all the users?
SRM 7.6.00
Respectfully,
William Abdo
Listers...
My current project has a developer who is integrating AR Server/AR User
7.1 with an Aspect ACD/IVR via the C API and VB 6.
We're using VB 6 to re-create the original screen pop app that we had -
the previous caretakers of this system had misplaced the full source
code but we had a
Hi William,
if your application is running in the Windows User Tool, then I think
you have to use the ARS Automation to control the user tool. ARS
Automation can be used directly from VB.
You will find further informations in the manual C API Reference
7.1, chapter 5, page 391. There is
Hi All
I worked with Aeroprise a few years back and I remember selecting the
fields I wanted to be displayed.
What I don't remember is... if and how character menu data associated to
the selected fields got ported over.
Questions
1/. Can character menu data be ported/included on fields that
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