with AGENTDUMP. Has
someone had the same problem? Why do I get these lines?
A small note: I have endcall=no in agents.conf so it cant be that the agent
is dropping the call. I have tried it and pressing * does not disconnect the
call.
Best regards
Kyriakos
: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke
Sent: Wednesday, November 21, 2007 6:16 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
Kyriakos wrote:
It would be nice to add an option of choosing
:16 AM, Kyriakos [EMAIL PROTECTED] wrote:
I have a question regarding ACD for queues. What happens when I have 2
or more queues with same weight and each queue has a call in? How will
it
decide which call will be routed to the next available agent? Will it take
the call with the longest
Of Kyriakos
Sent: Wednesday, November 21, 2007 11:08 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of James
FitzGibbon
Sent
Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
Kyriakos wrote:
Guys can someone answer how the ACD works when it needs to decide which
call
to take next from queues with equal weights? Does it take the call with
the
longest
if a
customer would choose SALES , the call would go into the queue with other
calls but it would only be answered from agents with the skill SALES.
This is something offered in other PBX systems like Avaya but im pretty sure
it can be done on Asterisk, right?
Thanks,
Kyriakos Mavromichalis
Hi,
Im not talking about connecting Asterisk with Avaya system. I just
mentioned Avaya because on a presentation I've been to, they said that this
could be done. I want to do this on Asterisk. I already have a call centre
setup with 5 different queues with same weights but it seems that ACD is
Please ignore last message of mine.
I was busy with doing multiple tasks here at work and I falsely thought this
was a reply to a mail I sent just a while ago.
:P
-Original Message-
From: Kyriakos [mailto:[EMAIL PROTECTED]
Sent: Tuesday, November 20, 2007 5:42 PM
To: 'Asterisk Users
