[asterisk-users] Interruptible announcements in queue application

Hello all, I’ve found another issue with the queue application. Assuming I’ve configured a queue with a long periodic announcement and have two queue members assigned. Both queue members are busy at a time, while another caller is joining the queue. After a while the periodic announcement is

[asterisk-users] Backports to 1.2.14 of 1.4.0 app_queue features.

Hello Gavin, I’ve found a small bug in your patch, /* If the queue entry is within avl [the number of available members] calls from the top ... */ if (ch idx avl) { -- Bug!!! if (option_debug)

[asterisk-users] Re: Delay in Call Distribution using the Queue Application

Thanks for the info, is there a patch available for version 1.2 that adds the autofill option? Thanks and Regards Markus Yes, I confirm the autofill option is present in 1.4, but must be enabled manually not to break compatibility with 1.2. l. On Fri, 19 Jan 2007 15:32:32 +0100, Tom Rymes

[asterisk-users] Delay in Call Distribution using the Queue Application

Hello all, we're using asterisk 1.2.12.1 in an Inbound callcenter using the queue application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and

[asterisk-users] Asterisk IAX Trunk and Queues

Hello all, If I have connected 2 asterisk boxes over an IAX trunk, how can I forward a call in the dial plan from one machine to the other? If I'm using call queues, is it possible to add queue members that are not local but configured in the second asterisk machine, which is connected via the

[asterisk-users] average waiting time in a queue

Hello all, we want to use asterisk queues for a call center application. Depending on the average waiting time in a queue, we want to make a decision to either enqueue a call or transfer it to another site. Are the applications available to query the average waiting time of a queue, if possible

[asterisk-users] Log out an Agent on RNA

Hello all, Is it possible to automatically log off an agent on RNA (Ring No Answer) when the agent is logged in with AgentCallbackLogin? Thanks and Regards Markus ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users

[asterisk-users] WG: Asterisk and Agents

Hello NG, We've a small problem using agents in asterisk. One requirement is, if there no agent logged into a queue, it shouldn't be possible that a call joins a queue. I can configure that using the parameter joinempty=strict in queues.conf, unfortunately the parameter takes only effect if I add

[Asterisk-Users] Timeframe for QueueStatus values

Hello all, I've a question regarding the values completed and abandoned that are returned by the manager command queuestatus. What is the timeframe for these values, are they counted since the last asterisk boot, or per day, or is the timeframe configurable? Thanks and Regards Markus

[Asterisk-Users] Asterisk and Agents

Hallo all, I've a question regarding the agent concept of asterisk. If I login an agent (using AgentLogin), this agent is directly ready to receive calls. From the most other ACD-systems I know that an agent first logs into the system and then has to set himself ready to receive calls. So the

[Asterisk-Users] Test environment for a Predictive Dialer

Hello all, I'm thinking about to set up a test environment for a predictive dialler with two asterisk machines. Each Asterisk should use a Digium TE110P card. One machine should work as predictive dialler; the other box should simulate the PSTN. - Is it in general possible to interconnect the

[Asterisk-Users] chan_capi-cm-0.6 can't be loaded with latest asterisk version from cvs

Hello all, I've been using chan_capi-cm-0.6 as CAPI channel driver, the driver was working fine until I've reinstalled asterisk last week. I retrieved the latest asterisk version from cvs and then build and installed it. When rebuilding the capi channel driver with the latest asterisk headers I

AW: [Asterisk-Users] chan_capi-cm-0.6 can't be loaded with latest asterisk version from cvs

Thanks Armin, this version is working, but I still have an undefined symbol in another module: ... [pbx_wilcalu.so]Nov 5 18:51:12 WARNING[11348]: loader.c:325 __load_resource: /usr/lib/asterisk/modules/pbx_wilcalu.so: undefined symbol: ast_pthread_create Nov 5 18:51:12 WARNING[11348]: