On Sat, 31 Dec 2005 20:23:09 +0100, BJ Weschke [EMAIL PROTECTED] wrote:
From the Asterisk CLI you can do show queues and show agents.
There are also a number of third party tools, free and not-free, to
take information from Asterisk and present it in real-time and on a
historical basis.
Hi everybody,
I've made sales, marketing and technical-support queues. Now I also want
to check performance of the agents and queues on regular basis. How can
I check things like # of calls in a certain queue, # of calls answered,
# of calls not answered, average wait time, most wait time, least
On 12/31/05, Zeeshan [EMAIL PROTECTED] wrote:
Hi everybody,
I've made sales, marketing and technical-support queues. Now I also want
to check performance of the agents and queues on regular basis. How can
I check things like # of calls in a certain queue, # of calls answered,
# of calls not
Where Can I get these free tools?
Zeeshan A Zakaria
-Original Message-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Saturday, December 31, 2005 11:10 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] How to check Queue Statistics
On 12/31
: [Asterisk-Users] How to check Queue Statistics
On 12/31/05, Zeeshan [EMAIL PROTECTED] wrote:
Hi everybody,
I've made sales, marketing and technical-support queues. Now I also
want
to check performance of the agents and queues on regular basis. How
can
I check things like # of calls
