[Asterisk-Users] Queue only ringing one agent at a time

agents if they're too slow answering the phones. He was kidding. :) yes I was kidding... And a group of people are working on a new plugable agents and queues setup. So far from what I have seen/heard its going to rock. I magine loading a xyz_acd.so for xyz call strategy and it just becomes

Re: [Asterisk-Users] Queue only ringing one agent at a time

Its going to try one at a time till its answered thats how its designed. Trying to call more than one person at a time might cause more drama than its worth. Just tell your agents to answer their phones faster... if they dont fire them. bkw On Thu, 11 Dec 2003, Markus Mayer wrote: Ok, so let

Re: [Asterisk-Users] Queue only ringing one agent at a time

but, if this is case then how can you run a call center with asterisk? What if you have 40 simultaneous calls coming into the call center, most calls would be missed, even if you have 40 available agents. Of course one call should go to one agent, but if a second call, or a third call joins the

Re: [Asterisk-Users] Queue only ringing one agent at a time

On Fri, 2003-12-12 at 13:33, Brian West wrote: Its going to try one at a time till its answered thats how its designed. Trying to call more than one person at a time might cause more drama than its worth. Just tell your agents to answer their phones faster... if they dont fire them. bkw

Re: [Asterisk-Users] Queue only ringing one agent at a time

On Friday 12 December 2003 16:07, Christian Hoffmeyer wrote: On Fri, 2003-12-12 at 13:33, Brian West wrote: Its going to try one at a time till its answered thats how its designed. Trying to call more than one person at a time might cause more drama than its worth. Just tell your agents to

Re: [Asterisk-Users] Queue only ringing one agent at a time

- Original Message - From: Tilghman Lesher [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Friday, December 12, 2003 4:36 PM Subject: Re: [Asterisk-Users] Queue only ringing one agent at a time Pissing on the gurus is also not a recommended course of action. Drawing turf lines over

RE: [Asterisk-Users] Queue only ringing one agent at a time

Drawing turf lines over useless information doesn't foster a helpful, collaborative environment no matter who is giving out the useless advice. FYI: Brian actually has spoken with both myself and Derek about our Asterisk implementation, and therefore knows us well enough to tell us to fire our

Re: [Asterisk-Users] Queue only ringing one agent at a time

Instead of quacking out useless information, it's more useful to not answer. Their are alot high places on this planet.. pick one and jump. bkw ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users

RE: [Asterisk-Users] Queue only ringing one agent at a time

agents if they're too slow answering the phones. He was kidding. :) yes I was kidding... And a group of people are working on a new plugable agents and queues setup. So far from what I have seen/heard its going to rock. I magine loading a xyz_acd.so for xyz call strategy and it just becomes

Re: [Asterisk-Users] Queue only ringing one agent at a time

On Fri, 12 Dec 2003, Derek Barber waxed: but, if this is case then how can you run a call center with asterisk? What if you have 40 simultaneous calls coming into the call center, most calls would be missed, even if you have 40 available agents. Of course one call should go to one agent,

Re: [Asterisk-Users] Queue only ringing one agent at a time

That works better here in Minnesota .. Land of 10,000 Lakes .. go pick one and jump. :) -d At 05:16 PM 12/12/2003, you wrote: Instead of quacking out useless information, it's more useful to not answer. Their are alot high places on this planet.. pick one and jump. bkw

[Asterisk-Users] Queue only ringing one agent at a time

Hello! We are having an interesting problem with the queue. What is happening is that no matter how many agents are logged into the queue, only one phone will ring at one time. So, for example, if we have two agents in the queue and two incoming calls. The first incoming call will ring on one

Re: [Asterisk-Users] Queue only ringing one agent at a time

strategy=ringall in queues.conf matteo Il gio, 2003-12-11 alle 23:18, Derek Barber ha scritto: Hello! We are having an interesting problem with the queue. What is happening is that no matter how many agents are logged into the queue, only one phone will ring at one time. So, for example,

Re: [Asterisk-Users] Queue only ringing one agent at a time

That does get both phones ringing, however that is not the solution problem we are having. We need the queue to work in leastrecent mode. If there is only one call in the queue only one agent's phone should ring. However, if there is two calls in the queue then two agent's phones should ring.

Re: [Asterisk-Users] Queue only ringing one agent at a time

so, from queues.conf.sample A strategy may be specified. Valid strategies include: ringall - ring all available channels until one answers (default) roundrobin - take turns ringing each available interface leastrecent - ring interface which was least recently called by this queue fewestcalls -

Re: [Asterisk-Users] Queue only ringing one agent at a time

yes, I know this. We need the queue in leastrecent mode. That doesn't explain why only one agent's phone is ringing when two agents are available and two calls are in the queue. derek On Thu, 2003-12-11 at 14:36, Brancaleoni Matteo wrote: so, from queues.conf.sample A strategy may be

Re: [Asterisk-Users] Queue only ringing one agent at a time

Ok, so let me briefly describe our setup and what exactly happens (this is a test environment): 4 phones, 2 logged into the one queue, the other 2 phones used to dial into the queue. One of the non-queue phones dials the queue number, one of the queue phones rings. Now (while this phone is still