Re: [Asterisk-Users] Agent Logoff

Discussion Subject: Re: [Asterisk-Users] Agent Logoff Hi Marcus, Here's what we do: [agent-login] exten = s,1,NoOp(${AgentUser}) exten = s,2,AddQueueMember(${AgentContext}|${AgentChannel}) exten = s,3,Wait(1) exten = s,4,Playback(agent-loginok) exten = s,5,Hangup exten = s,103

Re: [Asterisk-Users] Agent Logoff

On 11/22/05, Marcus Deluigi (intern) [EMAIL PROTECTED] wrote: That helped a little. Thanks a lot! Is there any chance to determine the agent id (defined in agents.conf) of a caller? If I'm understanding you correctly, you seem to be under the impression that you can only use

RE: [Asterisk-Users] Agent Logoff

That helped a little. Thanks a lot! Is there any chance to determine the agent id (defined in agents.conf) of a caller? If I'm understanding you correctly, you seem to be under the impression that you can only use RemoveQueueMember/AddQueueMember on agents that are defined

[Asterisk-Users] Agent Logoff

Hi. Another agent question: is it possible to put an agentlogoff on an extension, without dialing a '#' for a password? Something like: exten = 702,1,AgentCallbackLogin(,,'#'@interncall) But it does not work, because asterisk does not except '#' as a valid extension ... A perl skript would also

Re: [Asterisk-Users] Agent Logoff

Hi Marcus, Here's what we do: [agent-login] exten = s,1,NoOp(${AgentUser}) exten = s,2,AddQueueMember(${AgentContext}|${AgentChannel}) exten = s,3,Wait(1) exten = s,4,Playback(agent-loginok) exten = s,5,Hangup exten = s,103,RemoveQueueMember(${AgentContext}|${AgentChannel}) exten =

RE: [Asterisk-Users] Agent Logoff

Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Agent Logoff Hi Marcus, Here's what we do: [agent-login] exten = s,1,NoOp(${AgentUser}) exten = s,2,AddQueueMember(${AgentContext}|${AgentChannel}) exten = s,3,Wait(1) exten = s,4,Playback(agent-loginok) exten = s

[Asterisk-Users] Agent logoff

My questions pertain to logging agents in and out of the Asterisk system. Currently I have these 2 extensions setup for this purpose. exten = 27,1,AgentCallbackLogin(|[EMAIL PROTECTED]) exten = 26,1,AgentCallbackLogin(${CALLERIDNUM}|'#') My first problem is with what happens when a agent

[Asterisk-Users] Agent Logoff not generating event messages

CVS Head 02/02/2005 from the CLI command line, the command Agent logoff Agent/agentnum soft does log the agent out, but does not generate any manager events. The AgentLogoff and AgentCallbacklogin apps do generate such events. Should the command line agent logoff also generate a manager event ?

[Asterisk-Users] agent logoff

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is thatby doing this, agents are not askedfor an extension

RE: [Asterisk-Users] agent logoff

- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan Fernandez Sent: Sunday, January 30, 2005 10:25 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] agent logoff I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than

[Asterisk-Users] Agent Logoff inability when calls are being received from queue

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives

Re: [Asterisk-Users] Agent Logoff inability when calls are being received from queue

Hi! Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for their agent no and their password and after that they get the agenty-alreadyon message!!! When the call goes away they are able to logoff!! I remember having

Re: [Asterisk-Users] Agent Logoff inability when calls are being received from queue

Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for their agent no and their password and after that they get the agenty-alreadyon message!!! When the call goes away they are able to logoff!! when the nice lady

[Asterisk-Users] Agent Logoff question

Hello there, Does anyone know how an agent logged on with AgentCallbackLogin application can logoff ? Thanks, Anna Anna Panagidou Technology Department Hellas On Line Agiou Konstantinou 59-61 15124, Maroussi Tel. no: (+30210) 8762309 E-mail address: [EMAIL PROTECTED]