In this case, I suggest you modify the login script so that your agents
always start paused. It should be trivial to do.
l.
2010/2/8 Robert Grignon
> Not a bad idea... We use queuemetrics and the login is done via Web GUI.
> I could easily just send it to pause upon login...
>
--
Loway -
From:* asterisk-users-boun...@lists.digium.com [mailto:
> asterisk-users-boun...@lists.digium.com] *On Behalf Of *Mariano Lecuona
> *Sent:* Monday, February 08, 2010 8:20 AM
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* Re: [asterisk-users] Can an
, February 08, 2010 8:20 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Can an agent Login to a queue and be
paused
What Id did was on the dialplan, create an specifica extension for login
agents. Lets say Agent/10017, then
When dial 2110017 the agents
Discussion
Subject: Re: [asterisk-users] Can an agent Login to a queue and be
paused
I'm not sure if this works for newer versions of Asterisk, but on old
ones, you could pause an agent and THEN log him on, and he'd be paused.
l.
2010/2/4 Robert Grignon
I thought there was an
What Id did was on the dialplan, create an specifica extension for login
agents. Lets say Agent/10017, then
When dial 2110017 the agents is promts for Agent passwd.Then I have a macro
only for pausing agents depending on the meaning.
So if the agent is successfully granted on the Login Context, tha
I'm not sure if this works for newer versions of Asterisk, but on old ones,
you could pause an agent and THEN log him on, and he'd be paused.
l.
2010/2/4 Robert Grignon
>
> I thought there was an option for this but cant find it
>
> We have a busy callcenter and I would like the agents to l
:28 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Can an agent Login to a queue and be paused
I thought there was an option for this but cant find it
We have a busy callcenter and I would like the agents to log in and be
in a paused state upon login
I thought there was an option for this but cant find it
We have a busy callcenter and I would like the agents to log in and be
in a paused state upon login... Right now they login and they are
instantly receiving a call
Thanks for the input...
--
_
