We are trying to set up a system where the calls from the queue show a
specific name or number on the phone. The calls would come into one of a
few dozen DID numbers, each one for a specific company. The agent needs to
know which company the call is for and answer appropriately. I've done a
lot
On 12/6/2012 12:32 PM, Carlos Alvarez wrote:
We are trying to set up a system where the calls from the queue show a
specific name or number on the phone. The calls would come into one of
a few dozen DID numbers, each one for a specific company. The agent
needs to know which company the call is
