A number of call-centers I see use the pause codes in Asterisk to mark
different types of activities, like answering to email or IM. It's not
much, but easy to implement.
l.
2012/3/27 bilal ghayyad
> Hi All;
>
> Is there a collaboration contact center (hope to be open source)
> Integrated with
Hi All;
Is there a collaboration contact center (hope to be open source) Integrated
with Asterisk (hope with vicidial), so the agent will be able to receive chat
or emails sessions and deal with the customer. If the agent in a call with the
customer, then he will not get chat session. Is there
