On Sat, 5 Mar 2005, BJ Weschke wrote:
Asterisk has the ability to do agent queueing and some general ACD
functionality. The functionality doesn't come close to the
functionality/flexibility of Avaya's Expert Agent functionality, but *
won't cost you several hundred thousand dollars for
Asterisk has the ability to do agent queueing and some general ACD
functionality. The functionality doesn't come close to the
functionality/flexibility of Avaya's Expert Agent functionality, but *
won't cost you several hundred thousand dollars for deployment either.
As far as reporting, there
Go to www.voip-info.org and search on the word CDR
http://www.voip-info.org/wiki-Asterisk+CDR+Areski+GUI
You can also search on the word queue
W
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John
Scully
Sent: Friday, March 04, 2005 3:37 PM
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