[asterisk-users] Newbie Queue: Simple Queue Problem
I am trying to build a simple queue for the receptionist phone. In other words, there is only 1 agent and that is the receptionist phone. I just defined a few lines in queues.conf [console] strategy = ringall member = SIP/4000 ;4000 is the console extension In extensions.conf, it is: exten = 4000,1,Answer() exten = 4000,n,Queue(console) exten = 4000,n,HangUp() I pressed DND on 4000 and then call from another SIP phone (say 4001). As expected, I saw 1 caller in the queue by queue show and that is great. exten = 4001,1,SetMusicOnHold() exten = 4001,n,Dial(SIP/4001,20) exten = 4001,n,VoiceMail,4001 exten = 4001,n,Playback(vm-goodbye) exten = 4001,n,Wait(2) exten = 4001,n,HangUp() However, when I call from an outside line to another extension which I then forward to 4000, I cannot get into the queue. exten = 98786983,1,Answer() exten = 98786983,n,Dial(SIP/4000,20) exten = 98786983,n,HangUp() Any thoughts? ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Newbie Queue: Simple Queue Problem
Lee, John (Sydney) wrote: However, when I call from an outside line to another extension which I then forward to 4000, I cannot get into the queue. exten = 98786983,1,Answer() exten = 98786983,n,Dial(SIP/4000,20) My guess would be that extension 4000 matches somewhere else within your dial plan and that it's hitting before your context with the queue). Seeing the console output would be of help here. Doug -- Ben Franklin quote: Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Newbie Queue: Simple Queue Problem
On Tue, Mar 18, 2008 at 06:20:02PM +1100, Lee, John (Sydney) wrote: I am trying to build a simple queue for the receptionist phone. In other words, there is only 1 agent and that is the receptionist phone. However, when I call from an outside line to another extension which I then forward to 4000, I cannot get into the queue. exten = 98786983,1,Answer() exten = 98786983,n,Dial(SIP/4000,20) exten = 98786983,n,HangUp() SIP devices defined in sip.conf do not magically become extensions in extensions.conf by virtue of them being there. i.e, a dialplan (extensions.conf) entry of 4000 bears no relation to the SIP device [4000]. You just happen to have called them the same thing. Therefore, your: exten = 98786983,n,Dial(SIP/4000,20) Is routing to the SIP device 4000 rather than the queue 'console'. So you either need to go a Goto(context,4000,1) or to drop it to the queue with Queue(console) etc. R. -- Robert Lister - London Internet Exchange - http://www.linx.net/ sip:[EMAIL PROTECTED] - inoc-dba:5459*710- tel: +44 (0)20 7645 3510 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Newbie Queue: Simple Queue Problem
Robert Lister [EMAIL PROTECTED] writes: So you either need to go a Goto(context,4000,1) or to drop it to the queue with Queue(console) etc. There's also Dial(Local/[EMAIL PROTECTED]). Goto is almost always a better idea though. /Benny ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Newbie Queue: Simple Queue Problem
On Tue, 2008-03-18 at 18:20 +1100, Lee, John (Sydney) wrote: I am trying to build a simple queue for the receptionist phone. In other words, there is only 1 agent and that is the receptionist phone. I just defined a few lines in queues.conf [console] strategy = ringall member = SIP/4000 ;4000 is the console extension In extensions.conf, it is: exten = 4000,1,Answer() exten = 4000,n,Queue(console) exten = 4000,n,HangUp() I pressed DND on 4000 and then call from another SIP phone (say 4001). As expected, I saw 1 caller in the queue by queue show and that is great. exten = 4001,1,SetMusicOnHold() exten = 4001,n,Dial(SIP/4001,20) exten = 4001,n,VoiceMail,4001 exten = 4001,n,Playback(vm-goodbye) exten = 4001,n,Wait(2) exten = 4001,n,HangUp() However, when I call from an outside line to another extension which I then forward to 4000, I cannot get into the queue. exten = 98786983,1,Answer() exten = 98786983,n,Dial(SIP/4000,20) exten = 98786983,n,HangUp() Any thoughts? The outside line coding should be exten = 98786983,1,Answer() exten = 98786983,n,Queue(console) exten = 98786983,n,HangUp() later, PaulH ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Newbie Queue: Simple Queue Problem
So you either need to go a Goto(context,4000,1) or to drop it to the queue with Queue(console) etc. I have chosen to use Goto(context,4000,1) from a programmer's perspective although queue(console) works just as good. Thanks guys. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
