Re: [Asterisk-Users] app_queue question
I usually program queue_app so that a queue times out after a few minutes. After that I send a message telling people to press 1 to leave a voice message and 2 to wait again; if they press 1 they get voicemail, if they press 2 they re-enter the queue system. it should be quite straightforward to read a hash-terminated telephone number and save it somewhere instead of starting voicemail. bye l. In data Wed, 1 Dec 2004 16:08:19 -0500, Brian C. Fertig [EMAIL PROTECTED] ha scritto: Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is up they will get a call back so they can speak with the CSR? .o---o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Creato con M2, il rivoluzionario client e-mail di Opera: http://www.opera.com/m2/ ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] app_queue question
Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is up they will get a call back so they can speak with the CSR? .o---o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] app_queue question
Check out queues.conf ; ; A context may be specified, in which if the user types a SINGLE ; digit extension while they are in the queue, they will be taken out ; of the queue and sent to that extension in this context. ; context = cytel-queuewaitnomore In our case, if a person presses 0 then they go into a generic voicemail box. Be sure to record a new message that lets them know of this. -Matthew - Original Message - From: Brian C. Fertig [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, December 01, 2004 3:08 PM Subject: [Asterisk-Users] app_queue question Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is up they will get a call back so they can speak with the CSR? .o---o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] app_queue question
But now in this instance it drops them into voice mail. Is there a way to have them punch in there phone number so they can keep there space in the system? Like if they are #20 in queue when they left their # for call back that when they get to number 4 or 5 that they would be called back and put back in queue to wait the remainder of time? Could this by chance be done with a AGI of some sort? .o---o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Boehm Sent: Wednesday, December 01, 2004 4:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] app_queue question Check out queues.conf ; ; A context may be specified, in which if the user types a SINGLE ; digit extension while they are in the queue, they will be taken out ; of the queue and sent to that extension in this context. ; context = cytel-queuewaitnomore In our case, if a person presses 0 then they go into a generic voicemail box. Be sure to record a new message that lets them know of this. -Matthew - Original Message - From: Brian C. Fertig [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, December 01, 2004 3:08 PM Subject: [Asterisk-Users] app_queue question Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is up they will get a call back so they can speak with the CSR? .o---o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] app_queue question
But now in this instance it drops them into voice mail. No. In MY instance, they goto voicemail. YOUR instance can do whatever you want. Could this by chance be done with a AGI of some sort? You bet. Since the queue.conf drops them into a context, you can have that context do whatever you want. -Matthew - Original Message - From: Brian C. Fertig [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion [EMAIL PROTECTED] Sent: Wednesday, December 01, 2004 4:05 PM Subject: RE: [Asterisk-Users] app_queue question But now in this instance it drops them into voice mail. Is there a way to have them punch in there phone number so they can keep there space in the system? Like if they are #20 in queue when they left their # for call back that when they get to number 4 or 5 that they would be called back and put back in queue to wait the remainder of time? Could this by chance be done with a AGI of some sort? .o---o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Boehm Sent: Wednesday, December 01, 2004 4:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] app_queue question Check out queues.conf ; ; A context may be specified, in which if the user types a SINGLE ; digit extension while they are in the queue, they will be taken out ; of the queue and sent to that extension in this context. ; context = cytel-queuewaitnomore In our case, if a person presses 0 then they go into a generic voicemail box. Be sure to record a new message that lets them know of this. -Matthew - Original Message - From: Brian C. Fertig [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, December 01, 2004 3:08 PM Subject: [Asterisk-Users] app_queue question Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is up they will get a call back so they can speak with the CSR? .o---o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] app_queue question
On Wed, 1 Dec 2004, Brian C. Fertig wrote: But now in this instance it drops them into voice mail. Is there a way to have them punch in there phone number so they can keep there space in the system? Like if they are #20 in queue when they left their # for call back that when they get to number 4 or 5 that they would be called back and put back in queue to wait the remainder of time? Could this by chance be done with a AGI of some sort? You may want to look at icd if you need to create a more complex queuing system. It has a steep learning curve. Once the framwork is understood it is not that hard to create a queue that behaves like you want. Most of the pieces are there already. I think you will have to write some code or have it written for you. Peter ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
