[asterisk-users] Change phone display from queue calls

2012-12-06 Thread Carlos Alvarez 
We are trying to set up a system where the calls from the queue show a
specific name or number on the phone.  The calls would come into one of a
few dozen DID numbers, each one for a specific company.  The agent needs to
know which company the call is for and answer appropriately.  I've done a
lot of this in dialplans but haven't found a way to do it in a queue.

-- 
Carlos Alvarez
TelEvolve
602-889-3003
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Re: [asterisk-users] Change phone display from queue calls

2012-12-06 Thread Alex Kauffmann 

On 12/6/2012 12:32 PM, Carlos Alvarez wrote:

We are trying to set up a system where the calls from the queue show a
specific name or number on the phone.  The calls would come into one of
a few dozen DID numbers, each one for a specific company.  The agent
needs to know which company the call is for and answer appropriately.
  I've done a lot of this in dialplans but haven't found a way to do it
in a queue.

--
Carlos Alvarez
TelEvolve
602-889-3003



We either set callerid(name) with a fixed name depending on the trunk, 
or set it from a variable we get from a database based on 
callerid(number) before we dial the queue.


The new value for callerid(name) will show on the agent's screen. 
Setting Callerid(number) will work as well.


alex


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