Re: [asterisk-users] Delay in Call Distribution using the Queue Application
On Jan 15, 2007, at 2:22 PM, [EMAIL PROTECTED] wrote: Hello all, we're using asterisk 1.2.12.1 in an Inbound callcenter using the queue application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the wrapuptime parameter in queues.conf to 0, for my point of view an agent phone that becomes available again should ring immediately after hanging up a call. Does anybody know if there are any known issues or restrictions in the queue application in version 1.2.12.1? You may be running into the limitation in Asterisk 1.2 (It's fixed in 1.4, I think double check that) in how the queues distribute calls. Basically, the queue can only distribute one call at a time, so if you have two agents, both available, and two calls in the queue, asterisk will send call #1 to agent #1 first. Once that call is connected, Asterisk will then send call #2 to agent #2. In other words, until asterisk distributes the first call, it can't distribute any other calls waiting in line. One nasty side effect of this is that an agent who fails to log out and leaves their desk will add 30 seconds or so (the amount of time their phone rings before the queue gives up and tries the next agent) wait time to all of the calls waiting in the queue. Tom ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Delay in Call Distribution using the Queue Application
Yes, I confirm the autofill option is present in 1.4, but must be enabled manually not to break compatibility with 1.2. l. On Fri, 19 Jan 2007 15:32:32 +0100, Tom Rymes [EMAIL PROTECTED] wrote: You may be running into the limitation in Asterisk 1.2 (It's fixed in 1.4, I think double check that) in how the queues distribute calls. Basically, the queue can only distribute one call at a time, so if you have two agents, both available, and two calls in the queue, asterisk will send call #1 to agent #1 first. Once that call is connected, Asterisk will then send call #2 to agent #2. In other words, until asterisk distributes the first call, it can't distribute any other calls waiting in line. -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Delay in Call Distribution using the Queue Application
Hello all, we're using asterisk 1.2.12.1 in an Inbound callcenter using the queue application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the wrapuptime parameter in queues.conf to 0, for my point of view an agent phone that becomes available again should ring immediately after hanging up a call. Does anybody know if there are any known issues or restrictions in the queue application in version 1.2.12.1? Thanks and Regards Markus ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Delay in Call Distribution using the Queue Application
[EMAIL PROTECTED] wrote: Hello all, we're using asterisk 1.2.12.1 in an Inbound callcenter using the queue application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the wrapuptime parameter in queues.conf to 0, for my point of view an agent phone that becomes available again should ring immediately after hanging up a call. Does anybody know if there are any known issues or restrictions in the queue application in version 1.2.12.1? Thanks and Regards Check out the red highlighted paragraph. Maybe that is connected. http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue -- Warm Regards, Lee ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Delay in Call Distribution using the Queue Application
On Monday 15 January 2007 19:22, [EMAIL PROTECTED] wrote: Hello all, For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the wrapuptime parameter in queues.conf to 0, for my point of view an agent phone that becomes available again should ring immediately after hanging up a call. Try setting wrapuptime to 1 . Setting it to zero likely enables some default value. Cheers, Gavin. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
