Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Olivier 
2011/1/11 Kevin P. Fleming 

> On 01/11/2011 11:50 AM, Olivier wrote:
>
>>
>>
>> 2011/1/11 Lenz Emilitri > lenz.lo...@gmail.com>>
>>
>>
>>
>>Why not an unattended transfer to the queue itself, or a different
>>queue?
>>l.
>>
>>
>> I was afraid that the incoming call could be presented to the same agent
>> again.
>> Thinking back about it, it seems to fit what I'm after.
>>
>
> If there is a call leg out to the agent that is in 'ringing' state, then
> issuing a Hangup on that call leg is not going to affect the call sitting in
> the queue waiting for an agent to answer... they are not connected to each
> other until the agent answers and the queue application connects them
> together. Issuing an AMI Hangup on the call leg that is ringing the agent's
> phone is exactly what you want to do.
>

Thanks for clarifying this !
Cheers

>
> --
> Kevin P. Fleming
> Digium, Inc. | Director of Software Technologies
> 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
> skype: kpfleming | jabber: kflem...@digium.com
> Check us out at www.digium.com & www.asterisk.org
>
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Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Kevin P. Fleming 

On 01/11/2011 11:50 AM, Olivier wrote:



2011/1/11 Lenz Emilitri mailto:lenz.lo...@gmail.com>>


Why not an unattended transfer to the queue itself, or a different
queue?
l.


I was afraid that the incoming call could be presented to the same agent
again.
Thinking back about it, it seems to fit what I'm after.


If there is a call leg out to the agent that is in 'ringing' state, then 
issuing a Hangup on that call leg is not going to affect the call 
sitting in the queue waiting for an agent to answer... they are not 
connected to each other until the agent answers and the queue 
application connects them together. Issuing an AMI Hangup on the call 
leg that is ringing the agent's phone is exactly what you want to do.


--
Kevin P. Fleming
Digium, Inc. | Director of Software Technologies
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
skype: kpfleming | jabber: kflem...@digium.com
Check us out at www.digium.com & www.asterisk.org

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Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Olivier 
2011/1/11 Lenz Emilitri 

>
> Why not an unattended transfer to the queue itself, or a different queue?
> l.
>

I was afraid that the incoming call could be presented to the same agent
again.
Thinking back about it, it seems to fit what I'm after.

Thanks !
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Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Lenz Emilitri 
Why not an unattended transfer to the queue itself, or a different queue?
l.


2011/1/10 Olivier 

> Hi,
>
> For a call center, I'm studying how I can offer agents the ability to
> reject an incoming call using a custom application.
> As you can guess, in this case, rejecting a call means "let another agent
> answer this call" (it
> doesn't mean "end this call").
>
> The only way I could imagine for this to happen, would be to redirect the
> caller to a conference room, then hangup
> the agent call leg and then redirect the caller back to the appropriate
> queue, hoping the caller wouldn't be once again
> forwarded to the busy agent.
>
> Which way to implement this  would you suggest or recommend ?
>
> Regards
>


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Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Phuong Hoang 
Sorry,I forget redirecting from this context to that context is done by an
java application(AMI).

On Tue, Jan 11, 2011 at 7:55 AM, Phuong Hoang
wrote:

> Hi Olivier,
> I don`t really understand what you said. Actually, the issue that i face on
> is i don`t know how to redirect a number online on the context (example
> "testA" context) to other context (example "testB" context). Can you help me
> to solve this issue.
> Thanks and best regard.
> Phuong
>
>
> On Tue, Jan 11, 2011 at 12:04 AM, Olivier  wrote:
>
>>
>>
>> 2011/1/11 Phuong Hoang 
>>
>> Hi Rodrigo,
>>> Can you say clearlier about using command Hangup in the AMI to reject or
>>> hang up a incoming call?I also have the same issue.
>>> Thanks and looks forward to listening your reply soon!
>>> Best regards,
>>> Phuong
>>>
>>>
>>>
>>> On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang <
>>> rodrigoferreiral...@gmail.com> wrote:
>>>
 Hi. You see the comando Hangup in the AMI?


 Best regards,
 Rodrigo Lang.

 2011/1/10 Olivier 

> Hi,
>
> For a call center, I'm studying how I can offer agents the ability to
> reject an incoming call using a custom application.
> As you can guess, in this case, rejecting a call means "let another
> agent answer this call" (it
> doesn't mean "end this call").
>
> The only way I could imagine for this to happen, would be to redirect
> the caller to a conference room, then hangup
> the agent call leg and then redirect the caller back to the appropriate
> queue, hoping the caller wouldn't be once again
> forwarded to the busy agent.
>
> Which way to implement this  would you suggest or recommend ?
>
> Regards
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>   http://www.asterisk.org/hello
>
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> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>



 --
 Rodrigo Lang
 Opening your mind - Just another Open Source 
 site


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>>>
>>>
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>>>
>>
>> My understanding is:
>> if using AMI or console, you hangup one call leg, both legs will be hanged
>> up.
>>
>> In this case, I'm looking for a way to reproduce IP phones Reject feature.
>> With this feature, a ringing SIP phone would reply to an incoming call
>> with Busy signal which will be treated as such by Asterisk.
>> Hopefully, this Busy reply would let the incoming go to the next available
>> agent.
>>
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>> _
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
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>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
>
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Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Phuong Hoang 
Hi Olivier,
I don`t really understand what you said. Actually, the issue that i face on
is i don`t know how to redirect a number online on the context (example
"testA" context) to other context (example "testB" context). Can you help me
to solve this issue.
Thanks and best regard.
Phuong

On Tue, Jan 11, 2011 at 12:04 AM, Olivier  wrote:

>
>
> 2011/1/11 Phuong Hoang 
>
> Hi Rodrigo,
>> Can you say clearlier about using command Hangup in the AMI to reject or
>> hang up a incoming call?I also have the same issue.
>> Thanks and looks forward to listening your reply soon!
>> Best regards,
>> Phuong
>>
>>
>>
>> On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang <
>> rodrigoferreiral...@gmail.com> wrote:
>>
>>> Hi. You see the comando Hangup in the AMI?
>>>
>>>
>>> Best regards,
>>> Rodrigo Lang.
>>>
>>> 2011/1/10 Olivier 
>>>
 Hi,

 For a call center, I'm studying how I can offer agents the ability to
 reject an incoming call using a custom application.
 As you can guess, in this case, rejecting a call means "let another
 agent answer this call" (it
 doesn't mean "end this call").

 The only way I could imagine for this to happen, would be to redirect
 the caller to a conference room, then hangup
 the agent call leg and then redirect the caller back to the appropriate
 queue, hoping the caller wouldn't be once again
 forwarded to the busy agent.

 Which way to implement this  would you suggest or recommend ?

 Regards

 --
 _
 -- Bandwidth and Colocation Provided by http://www.api-digital.com --
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 asterisk-users mailing list
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>>>
>>>
>>>
>>> --
>>> Rodrigo Lang
>>> Opening your mind - Just another Open Source 
>>> site
>>>
>>>
>>> --
>>> _
>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>>   http://www.asterisk.org/hello
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>>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
>>
>>
>> --
>> _
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>   http://www.asterisk.org/hello
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
> My understanding is:
> if using AMI or console, you hangup one call leg, both legs will be hanged
> up.
>
> In this case, I'm looking for a way to reproduce IP phones Reject feature.
> With this feature, a ringing SIP phone would reply to an incoming call with
> Busy signal which will be treated as such by Asterisk.
> Hopefully, this Busy reply would let the incoming go to the next available
> agent.
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>   http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
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Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Olivier 
2011/1/11 Phuong Hoang 

> Hi Rodrigo,
> Can you say clearlier about using command Hangup in the AMI to reject or
> hang up a incoming call?I also have the same issue.
> Thanks and looks forward to listening your reply soon!
> Best regards,
> Phuong
>
>
>
> On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang <
> rodrigoferreiral...@gmail.com> wrote:
>
>> Hi. You see the comando Hangup in the AMI?
>>
>>
>> Best regards,
>> Rodrigo Lang.
>>
>> 2011/1/10 Olivier 
>>
>>> Hi,
>>>
>>> For a call center, I'm studying how I can offer agents the ability to
>>> reject an incoming call using a custom application.
>>> As you can guess, in this case, rejecting a call means "let another agent
>>> answer this call" (it
>>> doesn't mean "end this call").
>>>
>>> The only way I could imagine for this to happen, would be to redirect the
>>> caller to a conference room, then hangup
>>> the agent call leg and then redirect the caller back to the appropriate
>>> queue, hoping the caller wouldn't be once again
>>> forwarded to the busy agent.
>>>
>>> Which way to implement this  would you suggest or recommend ?
>>>
>>> Regards
>>>
>>> --
>>> _
>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>>   http://www.asterisk.org/hello
>>>
>>> asterisk-users mailing list
>>> To UNSUBSCRIBE or update options visit:
>>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
>>
>>
>>
>> --
>> Rodrigo Lang
>> Opening your mind - Just another Open Source 
>> site
>>
>>
>> --
>> _
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>   http://www.asterisk.org/hello
>>
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>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
>
> --
> _
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>

My understanding is:
if using AMI or console, you hangup one call leg, both legs will be hanged
up.

In this case, I'm looking for a way to reproduce IP phones Reject feature.
With this feature, a ringing SIP phone would reply to an incoming call with
Busy signal which will be treated as such by Asterisk.
Hopefully, this Busy reply would let the incoming go to the next available
agent.
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Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-10 Thread Phuong Hoang 
Hi Rodrigo,
Can you say clearlier about using command Hangup in the AMI to reject or
hang up a incoming call?I also have the same issue.
Thanks and looks forward to listening your reply soon!
Best regards,
Phuong


On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang  wrote:

> Hi. You see the comando Hangup in the AMI?
>
>
> Best regards,
> Rodrigo Lang.
>
> 2011/1/10 Olivier 
>
>> Hi,
>>
>> For a call center, I'm studying how I can offer agents the ability to
>> reject an incoming call using a custom application.
>> As you can guess, in this case, rejecting a call means "let another agent
>> answer this call" (it
>> doesn't mean "end this call").
>>
>> The only way I could imagine for this to happen, would be to redirect the
>> caller to a conference room, then hangup
>> the agent call leg and then redirect the caller back to the appropriate
>> queue, hoping the caller wouldn't be once again
>> forwarded to the busy agent.
>>
>> Which way to implement this  would you suggest or recommend ?
>>
>> Regards
>>
>> --
>> _
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>   http://www.asterisk.org/hello
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
>
>
> --
> Rodrigo Lang
> Opening your mind - Just another Open Source 
> site
>
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>   http://www.asterisk.org/hello
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>
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Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-10 Thread Rodrigo Lang 
Hi. You see the comando Hangup in the AMI?


Best regards,
Rodrigo Lang.

2011/1/10 Olivier 

> Hi,
>
> For a call center, I'm studying how I can offer agents the ability to
> reject an incoming call using a custom application.
> As you can guess, in this case, rejecting a call means "let another agent
> answer this call" (it
> doesn't mean "end this call").
>
> The only way I could imagine for this to happen, would be to redirect the
> caller to a conference room, then hangup
> the agent call leg and then redirect the caller back to the appropriate
> queue, hoping the caller wouldn't be once again
> forwarded to the busy agent.
>
> Which way to implement this  would you suggest or recommend ?
>
> Regards
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>   http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>



-- 
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site
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[asterisk-users] How to reject an incoming call using AMI ?

2011-01-10 Thread Olivier 
Hi,

For a call center, I'm studying how I can offer agents the ability to reject
an incoming call using a custom application.
As you can guess, in this case, rejecting a call means "let another agent
answer this call" (it
doesn't mean "end this call").

The only way I could imagine for this to happen, would be to redirect the
caller to a conference room, then hangup
the agent call leg and then redirect the caller back to the appropriate
queue, hoping the caller wouldn't be once again
forwarded to the busy agent.

Which way to implement this  would you suggest or recommend ?

Regards
--
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