Re: [asterisk-users] How to reject an incoming call using AMI ?
2011/1/11 Phuong Hoang ducphuongbk200...@gmail.com Hi Rodrigo, Can you say clearlier about using command Hangup in the AMI to reject or hang up a incoming call?I also have the same issue. Thanks and looks forward to listening your reply soon! Best regards, Phuong On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang rodrigoferreiral...@gmail.com wrote: Hi. You see the comando Hangup in the AMI? Best regards, Rodrigo Lang. 2011/1/10 Olivier oza_4...@yahoo.fr Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call means let another agent answer this call (it doesn't mean end this call). The only way I could imagine for this to happen, would be to redirect the caller to a conference room, then hangup the agent call leg and then redirect the caller back to the appropriate queue, hoping the caller wouldn't be once again forwarded to the busy agent. Which way to implement this would you suggest or recommend ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Rodrigo Lang Opening your mind - Just another Open Source sitehttp://openingyourmind.wordpress.com/ -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users My understanding is: if using AMI or console, you hangup one call leg, both legs will be hanged up. In this case, I'm looking for a way to reproduce IP phones Reject feature. With this feature, a ringing SIP phone would reply to an incoming call with Busy signal which will be treated as such by Asterisk. Hopefully, this Busy reply would let the incoming go to the next available agent. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to reject an incoming call using AMI ?
Hi Olivier, I don`t really understand what you said. Actually, the issue that i face on is i don`t know how to redirect a number online on the context (example testA context) to other context (example testB context). Can you help me to solve this issue. Thanks and best regard. Phuong On Tue, Jan 11, 2011 at 12:04 AM, Olivier oza_4...@yahoo.fr wrote: 2011/1/11 Phuong Hoang ducphuongbk200...@gmail.com Hi Rodrigo, Can you say clearlier about using command Hangup in the AMI to reject or hang up a incoming call?I also have the same issue. Thanks and looks forward to listening your reply soon! Best regards, Phuong On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang rodrigoferreiral...@gmail.com wrote: Hi. You see the comando Hangup in the AMI? Best regards, Rodrigo Lang. 2011/1/10 Olivier oza_4...@yahoo.fr Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call means let another agent answer this call (it doesn't mean end this call). The only way I could imagine for this to happen, would be to redirect the caller to a conference room, then hangup the agent call leg and then redirect the caller back to the appropriate queue, hoping the caller wouldn't be once again forwarded to the busy agent. Which way to implement this would you suggest or recommend ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Rodrigo Lang Opening your mind - Just another Open Source sitehttp://openingyourmind.wordpress.com/ -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users My understanding is: if using AMI or console, you hangup one call leg, both legs will be hanged up. In this case, I'm looking for a way to reproduce IP phones Reject feature. With this feature, a ringing SIP phone would reply to an incoming call with Busy signal which will be treated as such by Asterisk. Hopefully, this Busy reply would let the incoming go to the next available agent. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to reject an incoming call using AMI ?
Sorry,I forget redirecting from this context to that context is done by an java application(AMI). On Tue, Jan 11, 2011 at 7:55 AM, Phuong Hoang ducphuongbk200...@gmail.comwrote: Hi Olivier, I don`t really understand what you said. Actually, the issue that i face on is i don`t know how to redirect a number online on the context (example testA context) to other context (example testB context). Can you help me to solve this issue. Thanks and best regard. Phuong On Tue, Jan 11, 2011 at 12:04 AM, Olivier oza_4...@yahoo.fr wrote: 2011/1/11 Phuong Hoang ducphuongbk200...@gmail.com Hi Rodrigo, Can you say clearlier about using command Hangup in the AMI to reject or hang up a incoming call?I also have the same issue. Thanks and looks forward to listening your reply soon! Best regards, Phuong On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang rodrigoferreiral...@gmail.com wrote: Hi. You see the comando Hangup in the AMI? Best regards, Rodrigo Lang. 2011/1/10 Olivier oza_4...@yahoo.fr Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call means let another agent answer this call (it doesn't mean end this call). The only way I could imagine for this to happen, would be to redirect the caller to a conference room, then hangup the agent call leg and then redirect the caller back to the appropriate queue, hoping the caller wouldn't be once again forwarded to the busy agent. Which way to implement this would you suggest or recommend ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Rodrigo Lang Opening your mind - Just another Open Source sitehttp://openingyourmind.wordpress.com/ -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users My understanding is: if using AMI or console, you hangup one call leg, both legs will be hanged up. In this case, I'm looking for a way to reproduce IP phones Reject feature. With this feature, a ringing SIP phone would reply to an incoming call with Busy signal which will be treated as such by Asterisk. Hopefully, this Busy reply would let the incoming go to the next available agent. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to reject an incoming call using AMI ?
Why not an unattended transfer to the queue itself, or a different queue? l. 2011/1/10 Olivier oza_4...@yahoo.fr Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call means let another agent answer this call (it doesn't mean end this call). The only way I could imagine for this to happen, would be to redirect the caller to a conference room, then hangup the agent call leg and then redirect the caller back to the appropriate queue, hoping the caller wouldn't be once again forwarded to the busy agent. Which way to implement this would you suggest or recommend ? Regards -- Loway - home of QueueMetrics - http://queuemetrics.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to reject an incoming call using AMI ?
2011/1/11 Lenz Emilitri lenz.lo...@gmail.com Why not an unattended transfer to the queue itself, or a different queue? l. I was afraid that the incoming call could be presented to the same agent again. Thinking back about it, it seems to fit what I'm after. Thanks ! -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to reject an incoming call using AMI ?
On 01/11/2011 11:50 AM, Olivier wrote: 2011/1/11 Lenz Emilitri lenz.lo...@gmail.com mailto:lenz.lo...@gmail.com Why not an unattended transfer to the queue itself, or a different queue? l. I was afraid that the incoming call could be presented to the same agent again. Thinking back about it, it seems to fit what I'm after. If there is a call leg out to the agent that is in 'ringing' state, then issuing a Hangup on that call leg is not going to affect the call sitting in the queue waiting for an agent to answer... they are not connected to each other until the agent answers and the queue application connects them together. Issuing an AMI Hangup on the call leg that is ringing the agent's phone is exactly what you want to do. -- Kevin P. Fleming Digium, Inc. | Director of Software Technologies 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA skype: kpfleming | jabber: kflem...@digium.com Check us out at www.digium.com www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to reject an incoming call using AMI ?
2011/1/11 Kevin P. Fleming kpflem...@digium.com On 01/11/2011 11:50 AM, Olivier wrote: 2011/1/11 Lenz Emilitri lenz.lo...@gmail.com mailto: lenz.lo...@gmail.com Why not an unattended transfer to the queue itself, or a different queue? l. I was afraid that the incoming call could be presented to the same agent again. Thinking back about it, it seems to fit what I'm after. If there is a call leg out to the agent that is in 'ringing' state, then issuing a Hangup on that call leg is not going to affect the call sitting in the queue waiting for an agent to answer... they are not connected to each other until the agent answers and the queue application connects them together. Issuing an AMI Hangup on the call leg that is ringing the agent's phone is exactly what you want to do. Thanks for clarifying this ! Cheers -- Kevin P. Fleming Digium, Inc. | Director of Software Technologies 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA skype: kpfleming | jabber: kflem...@digium.com Check us out at www.digium.com www.asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] How to reject an incoming call using AMI ?
Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call means let another agent answer this call (it doesn't mean end this call). The only way I could imagine for this to happen, would be to redirect the caller to a conference room, then hangup the agent call leg and then redirect the caller back to the appropriate queue, hoping the caller wouldn't be once again forwarded to the busy agent. Which way to implement this would you suggest or recommend ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to reject an incoming call using AMI ?
Hi. You see the comando Hangup in the AMI? Best regards, Rodrigo Lang. 2011/1/10 Olivier oza_4...@yahoo.fr Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call means let another agent answer this call (it doesn't mean end this call). The only way I could imagine for this to happen, would be to redirect the caller to a conference room, then hangup the agent call leg and then redirect the caller back to the appropriate queue, hoping the caller wouldn't be once again forwarded to the busy agent. Which way to implement this would you suggest or recommend ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Rodrigo Lang Opening your mind - Just another Open Source sitehttp://openingyourmind.wordpress.com/ -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to reject an incoming call using AMI ?
Hi Rodrigo, Can you say clearlier about using command Hangup in the AMI to reject or hang up a incoming call?I also have the same issue. Thanks and looks forward to listening your reply soon! Best regards, Phuong On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang rodrigoferreiral...@gmail.com wrote: Hi. You see the comando Hangup in the AMI? Best regards, Rodrigo Lang. 2011/1/10 Olivier oza_4...@yahoo.fr Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call means let another agent answer this call (it doesn't mean end this call). The only way I could imagine for this to happen, would be to redirect the caller to a conference room, then hangup the agent call leg and then redirect the caller back to the appropriate queue, hoping the caller wouldn't be once again forwarded to the busy agent. Which way to implement this would you suggest or recommend ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Rodrigo Lang Opening your mind - Just another Open Source sitehttp://openingyourmind.wordpress.com/ -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
