[asterisk-users] Maximum talktime in a queue?
On 10/26/06, Lenz [EMAIL PROTECTED] wrote:
When you log in a callback agent, you enter first the agent code, and then
the extension he's sitting at. The context is usually specified in the
dialplan command, but the result is that asterisk knows that agent 103 is
sitting at [EMAIL PROTECTED] [EMAIL PROTECTED] is a working extension in a
working
context, where you do something on the lines of:
[agents]
exten = _2XX,1,Dial(SIP/${EXTEN})
In this dial command you're free to add whatever option you may like,
including the ones to limit call length.
I have
[sip]
exten = 605,1,Dial(SIP/605||S(30))
in my sip context (where agents are located) When I call this from
another sip phone, it works ie call gets terminated in 30 seconds, but
when this extension is called from queue it does not work.
The asterisk cli gives the following output
-- outgoing agentcall, to agent '605', on 'Local/[EMAIL PROTECTED],1'
-- Called Agent/605
-- Executing Dial(Local/[EMAIL PROTECTED],2, SIP/605||S(30)) in new stack
-- Setting call duration limit to 30 seconds.
-- Called 605
-- SIP/605-082f56c0 is ringing
-- Agent/605 is ringing
As you can see the call duration is properly set in the logs.
The queue.conf has the following entries for the queue
musiconhold = default
strategy = roundrobin
servicelevel = 60
timeout = 60
retry = 5
wrapuptime=5
announce-frequency = 90
announce-holdtime = yes
member = Agent/605
Any help to get this working will be much appreciated.
raj
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Re: [asterisk-users] Maximum talktime in a queue?
On Thu, 26 Oct 2006 07:37:40 +0200, Rajkumar S
[EMAIL PROTECTED] wrote:
Hi Lenz,
On 10/25/06, Lenz [EMAIL PROTECTED] wrote:
if you use Local channels for agents (or callback agents), you can
easily
do this in the Dial() command after the Local channel is called.
I am using call back agents. Pardon me if this is obvious, but the
dial is performed by the queue app, so how do I control the dial
command? A bit more elaboration will be of great help.
When you log in a callback agent, you enter first the agent code, and then
the extension he's sitting at. The context is usually specified in the
dialplan command, but the result is that asterisk knows that agent 103 is
sitting at [EMAIL PROTECTED] [EMAIL PROTECTED] is a working extension in a working
context, where you do something on the lines of:
[agents]
exten = _2XX,1,Dial(SIP/${EXTEN})
In this dial command you're free to add whatever option you may like,
including the ones to limit call length.
I hope this helps
l.
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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Re: [asterisk-users] Maximum talktime in a queue?
Hi Lenz,
On 10/26/06, Lenz [EMAIL PROTECTED] wrote:
[agents]
exten = _2XX,1,Dial(SIP/${EXTEN})
In this dial command you're free to add whatever option you may like,
including the ones to limit call length.
I hope this helps
That did help. Thanks a lot!!
raj
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[asterisk-users] Maximum talktime in a queue?
Hi, Is it possible to define maximum talk time in a queue? ie any one who joins a queue should not be able to talk more than say 5 minutes to the agent. raj ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Maximum talktime in a queue?
Hi Raj, if you use Local channels for agents (or callback agents), you can easily do this in the Dial() command after the Local channel is called. Of course your clients may get a bit angry at being disconnected, it is usually better to jave each agent stay aware od the call length and occasionally tolerate longer calls :) Just my $0.02 l. On Wed, 25 Oct 2006 15:06:35 +0200, Rajkumar S [EMAIL PROTECTED] wrote: Hi, Is it possible to define maximum talk time in a queue? ie any one who joins a queue should not be able to talk more than say 5 minutes to the agent. raj -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Maximum talktime in a queue?
Hi Lenz, On 10/25/06, Lenz [EMAIL PROTECTED] wrote: if you use Local channels for agents (or callback agents), you can easily do this in the Dial() command after the Local channel is called. I am using call back agents. Pardon me if this is obvious, but the dial is performed by the queue app, so how do I control the dial command? A bit more elaboration will be of great help. Of course your clients may get a bit angry at being disconnected, it is usually better to jave each agent stay aware od the call length and occasionally tolerate longer calls :) Just my $0.02 I am replacing an old call center system with asterisk, which had this facility. So the clients are pretty used to getting cut at 5 minutes. So every one tries to make the calls short and sweet :) thanks a lot, raj On Wed, 25 Oct 2006 15:06:35 +0200, Rajkumar S [EMAIL PROTECTED] wrote: Hi, Is it possible to define maximum talk time in a queue? ie any one who joins a queue should not be able to talk more than say 5 minutes to the agent. raj ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
