We use something like that in QueueMetrics to track outgoing calls for
call-centers:
http://forum.queuemetrics.com/index.php?topic=261.0
thanks
l.
2009/4/25 Sebastian s...@adinet.com.uy
Anyone thought about something like outgoing queues?
I mean, having same info that has for inbound queues
Shouldn’t the member has the statics per queue?
I mean, I have 2 queues test1 and test2, with member 1001 for example for
both queues, if I make a call to queue test1 and the member 1001 answers the
call, the statics for the member is up in both queues, (has taken 1 call….),
this should be
...@lists.digium.com] On Behalf Of Atis Lez
Sent: lunes, 27 de abril de 2009 08:25 a.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Outgoing Queues
Shouldnt the member has the statics per queue?
I mean, I have 2 queues test1 and test2, with member 1001
Anyone thought about something like outgoing queues?
I mean, having same info that has for inbound queues but for outbound calls,
and grouping members there.
For example, before using dial application put an app outqueue that get all
the statics.
Talked time, member status, last call, completed
Sebastian wrote:
Anyone thought about something like outgoing queues?
Many people have. I know QueueMetrics has methods for this kind of
thing, and I'm fairly sure that Vicidial does as well.
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