I do not know when the recording actually starts but if it start when the agent
answers the call then it might be possible to have the name set in an AGI that
gets run when the agent answers call. If nothing else you can set a variable to
the name you want to have the file have and rename it at
Dears;
I am facing now a problem in the recording the calls that coming via the queue,
the problem that I am not able to make the filename contains the agent (for
example its extension) who received the call.
Actually by looking to the below settings, it is clear that the agent name (it
the
On Tue, 2011-09-27 at 03:47 -0700, bilal ghayyad wrote:
Dears;
I am facing now a problem in the recording the calls that coming via the
queue, the problem that I am not able to make the filename contains the agent
(for example its extension) who received the call.
Actually by looking
:P I'd this very similar situation/ project Carl - and guess what. The
filename is created before the call actually hits QUEUE application so these
Queue variables are not populated by then so filename won't contain the
Agent Number.
UNLESS you move the file after queue to a new filename
yes you are right. You should put it before calling in the queue. Set
monitor filename as you want. Also you can set directory in the filename
here too. So when the queu is triggered and mixmonitor starts it'll use that
filename and record inot the file.
On Sat, Sep 24, 2011 at 2:08 AM, bilal
Hi All;
I noticed in the queues.conf the configuration for recording the calls in the
queuing, and regarding to the filename (or any other parameter), it is written
that I can determine the filename using the command:
Set(MONITOR_FILENAME=foo)
But it should be called from the dialing plan,
