Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-09 Thread Erik Anderson
On 8/6/07, Erik Anderson [EMAIL PROTECTED] wrote:
 I've been going back and forth with my telco for several days, trying
 different configurations to get a new PRI to come up.  The bchannels
 are all up and the T1 is not in alarm status.  The dchannel refuses to
 come up however.  We've tried ni2, qsig, and now dms100 for the
 switchtype.  The telco tech I've been working with says that he's been
 sending reset all channels signals to my system, to which he's
 getting an establish remote response from my asterisk box.  I've
 been running a packet dump (wanpipemon -i w1g1 -c trd) of my d-channel
 this whole time and have yet to see a single incoming packet.  I
 believe I *should* be seeing an incoming packet when he sends the
 reset, correct?  Is there any way to do a completely raw dump of the
 d-channel?

Thanks to everyone who offered suggestions on how to troubleshoot this
issue.  After working with the telco for over a week on this, I
finally got them to admit today that they have a configuration
problem.  I had been telling this since day 1, but they didn't listen
to me.  Their change in perspective came when they had a tech come
on-site with a PRI emulator device.  He connected that directly to my
asterisk server and was able to make calls with no issues whatsoever.
Fortunately after this final test, they admitted that the problem must
be on their end.  Hopefully they'll get it sorted today.

As an aside, I had a quick question regarding smartjacks.  Is there a
jumper or something on the smartjack itself to change from an
old-style EM T1 to a PRI?  I'd think that change would happen in the
telco's switch, but I just thought it might be a possibility.  In my
case, as I stated in my original email, the bchannels come up fine,
but not the dchannel.  This makes me think it could be something
simple...

-Erik

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-09 Thread Jerry Jones

On Aug 9, 2007, at 9:37 AM, Erik Anderson wrote:

 On 8/6/07, Erik Anderson [EMAIL PROTECTED] wrote:
 I've been going back and forth with my telco for several days, trying
 different configurations to get a new PRI to come up.  The bchannels
 are all up and the T1 is not in alarm status.  The dchannel  
 refuses to
 come up however.  We've tried ni2, qsig, and now dms100 for the
 switchtype.  The telco tech I've been working with says that he's  
 been
 sending reset all channels signals to my system, to which he's
 getting an establish remote response from my asterisk box.  I've
 been running a packet dump (wanpipemon -i w1g1 -c trd) of my d- 
 channel
 this whole time and have yet to see a single incoming packet.  I
 believe I *should* be seeing an incoming packet when he sends the
 reset, correct?  Is there any way to do a completely raw dump of the
 d-channel?

 Thanks to everyone who offered suggestions on how to troubleshoot this
 issue.  After working with the telco for over a week on this, I
 finally got them to admit today that they have a configuration
 problem.  I had been telling this since day 1, but they didn't listen
 to me.  Their change in perspective came when they had a tech come
 on-site with a PRI emulator device.  He connected that directly to my
 asterisk server and was able to make calls with no issues whatsoever.
 Fortunately after this final test, they admitted that the problem must
 be on their end.  Hopefully they'll get it sorted today.

 As an aside, I had a quick question regarding smartjacks.  Is there a
 jumper or something on the smartjack itself to change from an
 old-style EM T1 to a PRI?  I'd think that change would happen in the
 telco's switch, but I just thought it might be a possibility.  In my
 case, as I stated in my original email, the bchannels come up fine,
 but not the dchannel.  This makes me think it could be something
 simple...

It will be something simple, like getting a clueful tech on their end.

No the smart jack has no bearing on d channel.

Old style or new style the T1 is used however the gear on either end  
says it should be. The smart jack just passes info through itself.



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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-07 Thread Andrew Joakimsen
On 8/6/07, Erik Anderson [EMAIL PROTECTED] wrote:
 On 8/6/07, Anthony Francis [EMAIL PROTECTED] wrote:
  Yeah you are sending the SABME's because you think you are the master,
  they are not replaying with a UA because they think they are the master,
  you should def be pri_cpe.

 Tried it...no go.

Usually, if that is the issue, you would get messages such as We
think we're network, but so does the far end



  There is one other potential cause here, you may not have had the
  sangoma install patch and rebuild zaptel. Not doing that can cause a D
  channel lockout on your end, but the provider should be able to see the
  the D is in lockout.

 I re-patched zaptel, compiled, and re-installed.  No difference.

 I think I'm just going to have to wait until tomorrow when I can get
 both Sangoma and the telco on the phone.

 -erik


In your wanpipe1.conf see if you have

TDMV_DCHAN  = 0

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-07 Thread Erik Anderson
On 8/7/07, Andrew Joakimsen [EMAIL PROTECTED] wrote:
 In your wanpipe1.conf see if you have

 TDMV_DCHAN  = 0

Nope.  I have it set to 24.

-erik

-- 
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http://andersonfam.org

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[asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Erik Anderson
I've been going back and forth with my telco for several days, trying
different configurations to get a new PRI to come up.  The bchannels
are all up and the T1 is not in alarm status.  The dchannel refuses to
come up however.  We've tried ni2, qsig, and now dms100 for the
switchtype.  The telco tech I've been working with says that he's been
sending reset all channels signals to my system, to which he's
getting an establish remote response from my asterisk box.  I've
been running a packet dump (wanpipemon -i w1g1 -c trd) of my d-channel
this whole time and have yet to see a single incoming packet.  I
believe I *should* be seeing an incoming packet when he sends the
reset, correct?  Is there any way to do a completely raw dump of the
d-channel?

Here are my specs:
linux-2.6.16
libpri-1.3.5
zaptel-1.2.19
asterisk-1.2.21.1

The PRI interface is a Sangoma A102...it's running the latest firmware
and I'm running wanpipe-2.3.4-12 for the sangoma drivers.

Any ideas?

-- 
Erik Anderson
http://andersonfam.org

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Steve Totaro
Call Sangoma and give them root if you can.  They will fix it quickly or 
at least give you ammunition that it is the telco's issue.

Thanks,
Steve

Erik Anderson wrote:
 I've been going back and forth with my telco for several days, trying
 different configurations to get a new PRI to come up.  The bchannels
 are all up and the T1 is not in alarm status.  The dchannel refuses to
 come up however.  We've tried ni2, qsig, and now dms100 for the
 switchtype.  The telco tech I've been working with says that he's been
 sending reset all channels signals to my system, to which he's
 getting an establish remote response from my asterisk box.  I've
 been running a packet dump (wanpipemon -i w1g1 -c trd) of my d-channel
 this whole time and have yet to see a single incoming packet.  I
 believe I *should* be seeing an incoming packet when he sends the
 reset, correct?  Is there any way to do a completely raw dump of the
 d-channel?

 Here are my specs:
 linux-2.6.16
 libpri-1.3.5
 zaptel-1.2.19
 asterisk-1.2.21.1

 The PRI interface is a Sangoma A102...it's running the latest firmware
 and I'm running wanpipe-2.3.4-12 for the sangoma drivers.

 Any ideas?

   


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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Darryl Dunkin
wanpipemon is the way to do it as far as I know.

For starters, what do your zaptel/zapata configs look like?

I would first verify that your D-channel is set properly, you can view
that in the console as follows:
asterisk pri show span 1/0
Primary D-channel: 24
Status: Provisioned, Up, Active
Switchtype: National ISDN

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Erik
Anderson
Sent: Monday, August 06, 2007 11:09
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] low-level dump for PRI dchan debugging

I've been going back and forth with my telco for several days, trying
different configurations to get a new PRI to come up.  The bchannels
are all up and the T1 is not in alarm status.  The dchannel refuses to
come up however.  We've tried ni2, qsig, and now dms100 for the
switchtype.  The telco tech I've been working with says that he's been
sending reset all channels signals to my system, to which he's
getting an establish remote response from my asterisk box.  I've
been running a packet dump (wanpipemon -i w1g1 -c trd) of my d-channel
this whole time and have yet to see a single incoming packet.  I
believe I *should* be seeing an incoming packet when he sends the
reset, correct?  Is there any way to do a completely raw dump of the
d-channel?

Here are my specs:
linux-2.6.16
libpri-1.3.5
zaptel-1.2.19
asterisk-1.2.21.1

The PRI interface is a Sangoma A102...it's running the latest firmware
and I'm running wanpipe-2.3.4-12 for the sangoma drivers.

Any ideas?

-- 
Erik Anderson
http://andersonfam.org

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Erik Anderson
On 8/6/07, Steve Totaro [EMAIL PROTECTED] wrote:
 Call Sangoma and give them root if you can.  They will fix it quickly or
 at least give you ammunition that it is the telco's issue.

Good idea - I just emailed them. Hopefully they'll respond quickly. My
normal contact there (Jignesh) is either out of the office today or at
least he forgot to start up MSN this morning, as he's showing offline.
 Hopefully he's not the only tech support guy there.

-erik

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Steve Totaro
Erik Anderson wrote:
 On 8/6/07, Steve Totaro [EMAIL PROTECTED] wrote:
   
 Call Sangoma and give them root if you can.  They will fix it quickly or
 at least give you ammunition that it is the telco's issue.
 

 Good idea - I just emailed them. Hopefully they'll respond quickly. My
 normal contact there (Jignesh) is either out of the office today or at
 least he forgot to start up MSN this morning, as he's showing offline.
  Hopefully he's not the only tech support guy there.

 -erik

   

I have done a conference call with the telco guy, myself, and a Sangoma 
tech at the same time.  I was just quite and let them battle it out.  It 
turned out to be a telco issue but the Global Crossing tech wanted to 
blame me and my equipment.  He ate a little humble pie on that one.

If I were you, I would call Sangoma, sometimes the French Canadian 
accent is tough but if you give them root, it shouldn't be that bad.  
They have several techs and any one of them should be able to help.

Thanks,
Steve


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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Erik Anderson
On 8/6/07, Darryl Dunkin [EMAIL PROTECTED] wrote:
 wanpipemon is the way to do it as far as I know.

 For starters, what do your zaptel/zapata configs look like?

lpdlnx04*CLI pri show span 1
Primary D-channel: 24
Status: Provisioned, Down, Active
Switchtype: Nortel DMS100
Type: Network

I know it's odd, but the telco instructed me to set my equipment as
the network end...hence pri_net:

/etc/zaptel.conf
loadzone=us
defaultzone=us

#Sangoma A102 port 1 [slot:10 bus:2 span: 1]
span=1,1,0,esf,b8zs
bchan=1-8
dchan=24


/etc/asterisk/zapata.conf
[trunkgroups]

[channels]
context=default
usecallerid=yes
hidecallerid=no
callwaiting=yes
usecallingpres=yes
callwaitingcallerid=yes
threewaycalling=yes
transfer=yes
canpark=yes
cancallforward=yes
callreturn=yes
echocancel=yes
echocancelwhenbridged=yes
relaxdtmf=yes
rxgain=0.0
txgain=0.0
group=1
callgroup=1
pickupgroup=1

immediate=no

;;Sangoma A102 port 1 [slot:10 bus:2 span: 1]
switchtype=dms100
context=from-pstn
group=1
signalling=pri_net
channel = 1-8

There you go.

As an aside, turns out that it's a national holiday in CA, so the
Sangoma support guys are on vacation for the day.

-erik

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Darren Nickerson
Erik Anderson [EMAIL PROTECTED] wrote:

 Good idea - I just emailed them. Hopefully they'll respond quickly. My
 normal contact there (Jignesh) is either out of the office today or at
 least he forgot to start up MSN this morning, as he's showing offline.
 Hopefully he's not the only tech support guy there.

Jignesh is by no means the only tech there, but I doubt any of them are 
doing much today - it's a holiday in Canada.

-Darren

-- 
Darren Nickerson
Telephony Depot
www.telephonydepot.com
+1.215.825.8710 ext 8106 (office)
+1.215.243.8335 (fax) 


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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Erik Anderson
On 8/6/07, Steve Totaro [EMAIL PROTECTED] wrote:

 I have done a conference call with the telco guy, myself, and a Sangoma
 tech at the same time.  I was just quite and let them battle it out.  It
 turned out to be a telco issue but the Global Crossing tech wanted to
 blame me and my equipment.  He ate a little humble pie on that one.

 If I were you, I would call Sangoma, sometimes the French Canadian
 accent is tough but if you give them root, it shouldn't be that bad.
 They have several techs and any one of them should be able to help.

This sounds like a great idea - I'm going to try and get Sangoma and
the telco tech on the horn at the same time tomorrow.

-Erik

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Steve Totaro
Darren Nickerson wrote:
 Erik Anderson [EMAIL PROTECTED] wrote:
   
 Good idea - I just emailed them. Hopefully they'll respond quickly. My
 normal contact there (Jignesh) is either out of the office today or at
 least he forgot to start up MSN this morning, as he's showing offline.
 Hopefully he's not the only tech support guy there.
 

 Jignesh is by no means the only tech there, but I doubt any of them are 
 doing much today - it's a holiday in Canada.

 -Darren

   
They should have an on-call tech for emergencies even if it is a holiday.

Thanks,
Steve

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Anthony Francis
Erik Anderson wrote:
 On 8/6/07, Steve Totaro [EMAIL PROTECTED] wrote:
   
 Call Sangoma and give them root if you can.  They will fix it quickly or
 at least give you ammunition that it is the telco's issue.
 

 Good idea - I just emailed them. Hopefully they'll respond quickly. My
 normal contact there (Jignesh) is either out of the office today or at
 least he forgot to start up MSN this morning, as he's showing offline.
  Hopefully he's not the only tech support guy there.

 -erik

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also in asterisk do:
pri intense debug span 1
Then you should see UA's and SABME's, If you don't, your not talking to 
them.

Anthony

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Erik Anderson
On 8/6/07, Anthony Francis [EMAIL PROTECTED] wrote:
 also in asterisk do:
 pri intense debug span 1
 Then you should see UA's and SABME's, If you don't, your not talking to
 them.

I see plenty of SABMEs, but nothing else:

 [ 02 01 7f ]

 Unnumbered frame:
 SAPI: 00  C/R: 1 EA: 0
  TEI: 000EA: 1
   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode 
 extended) ]
 0 bytes of data
Sending Set Asynchronous Balanced Mode Extended

 [ 02 01 7f ]

 Unnumbered frame:
 SAPI: 00  C/R: 1 EA: 0
  TEI: 000EA: 1
   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode 
 extended) ]
 0 bytes of data
Sending Set Asynchronous Balanced Mode Extended
lpdlnx04*CLI pri
 [ 02 01 7f ]
lpdlnx04*CLI pri
 Unnumbered frame:
 SAPI: 00  C/R: 1 EA: 0
  TEI: 000EA: 1
   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode 
 extended) ]
 0 bytes of data
Sending Set Asynchronous Balanced Mode Extended

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Darryl Dunkin
Have you completely ignored the telco suggestion and attempted pri_cpe?
Sounds like a miscommunication in settings to me.

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Erik
Anderson
Sent: Monday, August 06, 2007 12:02
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] low-level dump for PRI dchan debugging

lpdlnx04*CLI pri show span 1
Primary D-channel: 24
Status: Provisioned, Down, Active
Switchtype: Nortel DMS100
Type: Network

I know it's odd, but the telco instructed me to set my equipment as
the network end...hence pri_net:

/etc/zaptel.conf
loadzone=us
defaultzone=us

#Sangoma A102 port 1 [slot:10 bus:2 span: 1]
span=1,1,0,esf,b8zs
bchan=1-8
dchan=24


/etc/asterisk/zapata.conf
[trunkgroups]

[channels]
context=default
usecallerid=yes
hidecallerid=no
callwaiting=yes
usecallingpres=yes
callwaitingcallerid=yes
threewaycalling=yes
transfer=yes
canpark=yes
cancallforward=yes
callreturn=yes
echocancel=yes
echocancelwhenbridged=yes
relaxdtmf=yes
rxgain=0.0
txgain=0.0
group=1
callgroup=1
pickupgroup=1

immediate=no

;;Sangoma A102 port 1 [slot:10 bus:2 span: 1]
switchtype=dms100
context=from-pstn
group=1
signalling=pri_net
channel = 1-8

There you go.

As an aside, turns out that it's a national holiday in CA, so the
Sangoma support guys are on vacation for the day.

-erik

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Anthony Francis
Darryl Dunkin wrote:
 wanpipemon is the way to do it as far as I know.

 For starters, what do your zaptel/zapata configs look like?

 I would first verify that your D-channel is set properly, you can view
 that in the console as follows:
 asterisk pri show span 1/0
 Primary D-channel: 24
 Status: Provisioned, Up, Active
 Switchtype: National ISDN

 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED] On Behalf Of Erik
 Anderson
 Sent: Monday, August 06, 2007 11:09
 To: Asterisk Users Mailing List - Non-Commercial Discussion
 Subject: [asterisk-users] low-level dump for PRI dchan debugging

 I've been going back and forth with my telco for several days, trying
 different configurations to get a new PRI to come up.  The bchannels
 are all up and the T1 is not in alarm status.  The dchannel refuses to
 come up however.  We've tried ni2, qsig, and now dms100 for the
 switchtype.  The telco tech I've been working with says that he's been
 sending reset all channels signals to my system, to which he's
 getting an establish remote response from my asterisk box.  I've
 been running a packet dump (wanpipemon -i w1g1 -c trd) of my d-channel
 this whole time and have yet to see a single incoming packet.  I
 believe I *should* be seeing an incoming packet when he sends the
 reset, correct?  Is there any way to do a completely raw dump of the
 d-channel?

 Here are my specs:
 linux-2.6.16
 libpri-1.3.5
 zaptel-1.2.19
 asterisk-1.2.21.1

 The PRI interface is a Sangoma A102...it's running the latest firmware
 and I'm running wanpipe-2.3.4-12 for the sangoma drivers.

 Any ideas?

   
You should never be the signaling source, you are always a slave to the 
provider, go with pri_cpe and see if things go better.

Anthony

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Anthony Francis
Erik Anderson wrote:
 On 8/6/07, Anthony Francis [EMAIL PROTECTED] wrote:
   
 also in asterisk do:
 pri intense debug span 1
 Then you should see UA's and SABME's, If you don't, your not talking to
 them.
 

 I see plenty of SABMEs, but nothing else:

   
 [ 02 01 7f ]
 

   
 Unnumbered frame:
 SAPI: 00  C/R: 1 EA: 0
  TEI: 000EA: 1
   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode 
 extended) ]
 0 bytes of data
 
 Sending Set Asynchronous Balanced Mode Extended

   
 [ 02 01 7f ]
 

   
 Unnumbered frame:
 SAPI: 00  C/R: 1 EA: 0
  TEI: 000EA: 1
   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode 
 extended) ]
 0 bytes of data
 
 Sending Set Asynchronous Balanced Mode Extended
 lpdlnx04*CLI pri
   
 [ 02 01 7f ]
 
 lpdlnx04*CLI pri
   
 Unnumbered frame:
 SAPI: 00  C/R: 1 EA: 0
  TEI: 000EA: 1
   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode 
 extended) ]
 0 bytes of data
 
 Sending Set Asynchronous Balanced Mode Extended

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Yeah you are sending the SABME's because you think you are the master, 
they are not replaying with a UA because they think they are the master, 
you should def be pri_cpe.

There is one other potential cause here, you may not have had the 
sangoma install patch and rebuild zaptel. Not doing that can cause a D 
channel lockout on your end, but the provider should be able to see the 
the D is in lockout.

Anthony

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Erik Anderson
On 8/6/07, Anthony Francis [EMAIL PROTECTED] wrote:
 You should never be the signaling source, you are always a slave to the
 provider, go with pri_cpe and see if things go better.

That's what I've experienced in the past, but they were adamant about
me being the network end.  I tried switching to cpe for the heck of
it, but that didn't help...

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Re: [asterisk-users] low-level dump for PRI dchan debugging

2007-08-06 Thread Erik Anderson
On 8/6/07, Anthony Francis [EMAIL PROTECTED] wrote:
 Yeah you are sending the SABME's because you think you are the master,
 they are not replaying with a UA because they think they are the master,
 you should def be pri_cpe.

Tried it...no go.

 There is one other potential cause here, you may not have had the
 sangoma install patch and rebuild zaptel. Not doing that can cause a D
 channel lockout on your end, but the provider should be able to see the
 the D is in lockout.

I re-patched zaptel, compiled, and re-installed.  No difference.

I think I'm just going to have to wait until tomorrow when I can get
both Sangoma and the telco on the phone.

-erik

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