RE: [Asterisk-Users] Queue Management and Command Execution
You can record queue conversations, check out the configs in queue.conf |-Original Message- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Daniel Salama |Sent: Martes, 26 de Abril de 2005 05:53 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue Management and Command Execution | |Is there a way to execute a command prior to sending a queued |call to an agent? | |What I'm trying to do is record agent's conversation at the |server. I could put the Monitor command when the call is |answered by *, but if the caller has to wait on hold for some |time, I wouldn't want to record that. | |What I would prefer is to be able to put the caller in a queue |and once an agent is ready, for the Monitor command to kick |in. Even better would be to know the agent id where the call |is going to be sent to, so I can use it as part of the file |name of the Monitor command. | |Any clues on how to do this, if at all possible? | |Thanks, |Daniel | |___ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | | ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Management and Command Execution
Yes, I read them. But, then my question is: how can I make the file name include the agent that will get the call once it's distributed? Thanks, Daniel On Apr 27, 2005, at 3:40 AM, Anton Krall wrote: You can record queue conversations, check out the configs in queue.conf |-Original Message- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Daniel Salama |Sent: Martes, 26 de Abril de 2005 05:53 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue Management and Command Execution | |Is there a way to execute a command prior to sending a queued |call to an agent? | |What I'm trying to do is record agent's conversation at the |server. I could put the Monitor command when the call is |answered by *, but if the caller has to wait on hold for some |time, I wouldn't want to record that. | |What I would prefer is to be able to put the caller in a queue |and once an agent is ready, for the Monitor command to kick |in. Even better would be to know the agent id where the call |is going to be sent to, so I can use it as part of the file |name of the Monitor command. | |Any clues on how to do this, if at all possible? | |Thanks, |Daniel | |___ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | | ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Management and Command Execution
Look at the agents.conf. There is an option there to record calls. Maybe this will point you in the right direction. - Original Message - From: Daniel Salama [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Wednesday, April 27, 2005 6:32 AM Subject: Re: [Asterisk-Users] Queue Management and Command Execution Yes, I read them. But, then my question is: how can I make the file name include the agent that will get the call once it's distributed? Thanks, Daniel On Apr 27, 2005, at 3:40 AM, Anton Krall wrote: You can record queue conversations, check out the configs in queue.conf |-Original Message- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Daniel Salama |Sent: Martes, 26 de Abril de 2005 05:53 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue Management and Command Execution | |Is there a way to execute a command prior to sending a queued |call to an agent? | |What I'm trying to do is record agent's conversation at the |server. I could put the Monitor command when the call is |answered by *, but if the caller has to wait on hold for some |time, I wouldn't want to record that. | |What I would prefer is to be able to put the caller in a queue |and once an agent is ready, for the Monitor command to kick |in. Even better would be to know the agent id where the call |is going to be sent to, so I can use it as part of the file |name of the Monitor command. | |Any clues on how to do this, if at all possible? | |Thanks, |Daniel | |___ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | | ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
