Re: [Asterisk-Users] Recording Calls at the phone
Starting and stopping the recording is based off of the message taking software which knows when I call is going on. They do make recording devices that go in between the headset and phone, but they take batteries. I can't really have a recording device running off batteries in a call center. I think I'm just going to get SIP to FXO adapters and run the recording control off the FXO port. Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 Ioan Indreias wrote: A (too) simple sollution to your problem is to take the analog audio from your IP phone using a module atached between the curly handset cord and the base unit of the IP phone - like http://www.quasarelectronics.com/tre156.htm So, basically you need to change the old "RJ11 - 1/8 inch recording - RJ11" system you have used to a new one with "RJ10 - 1/8 inch recording - RJ10". Sure, this solution works only if the handeset it is attached through a RJ10 port to the handset. I do not know exactly how your software will deal with this change as there should be a mechnism to start stop recording based on the audio level injected into PC's audio card (mic port). Hope it helps. Ioan Indreias Modulo Consulting - http://www.modulo.ro I'm not really trying to monitor anything on the asterisk box at all. I guess this is more of an SIP phone question. Really all I need is to get the audio from an SIP phone, both the caller and callie, to a 1/8th inch stereo jack that I can plug into a mic input. Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 Douglas Garstang wrote: On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work. -Original Message- From: Francesco Peeters (Asterisk) [mailto:[EMAIL PROTECTED]] Sent: Friday, January 06, 2006 7:53 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Recording Calls at the phone On Fri, January 6, 2006 15:37, Michael Sampson said: I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. Asterisk has a built in monitoring system. You can chose to do Always, Never or On Demand monitoring, depending on your setup and dialplan http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor Good luck! ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Recording Calls at the phone
why dont use ChanSpy or Monitor? An AGI or MAGI script would let you monitor all the incoming and/or outgoing calls of anyone, taking the info from a database will make it flexible so you can add more monitored people, and then download the audio via web, or even email it to who it may concern. On 1/9/06, Michael Sampson [EMAIL PROTECTED] wrote: Starting and stopping the recording is based off of the message taking software which knows when I call is going on. They do make recording devices that go in between the headset and phone, but they take batteries. I can't really have a recording device running off batteries in a call center. I think I'm just going to get SIP to FXO adapters and run the recording control off the FXO port. Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 Ioan Indreias wrote: A (too) simple sollution to your problem is to take the analog audio from your IP phone using a module atached between the curly handset cord and the base unit of the IP phone - like http://www.quasarelectronics.com/tre156.htm So, basically you need to change the old RJ11 - 1/8 inch recording - RJ11 system you have used to a new one with RJ10 - 1/8 inch recording - RJ10. Sure, this solution works only if the handeset it is attached through a RJ10 port to the handset. I do not know exactly how your software will deal with this change as there should be a mechnism to start stop recording based on the audio level injected into PC's audio card (mic port). Hope it helps. Ioan Indreias Modulo Consulting - http://www.modulo.ro I'm not really trying to monitor anything on the asterisk box at all. I guess this is more of an SIP phone question. Really all I need is to get the audio from an SIP phone, both the caller and callie, to a 1/8th inch stereo jack that I can plug into a mic input. Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 Douglas Garstang wrote: On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work. -Original Message- From: Francesco Peeters (Asterisk) [mailto:[EMAIL PROTECTED] Sent: Friday, January 06, 2006 7:53 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Recording Calls at the phone On Fri, January 6, 2006 15:37, Michael Sampson said: I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. Asterisk has a built in monitoring system. You can chose to do Always, Never or On Demand monitoring, depending on your setup and dialplan http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor Good luck! ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Su nombre es GNU/Linux, no solamente Linux, mas info en http://www.gnu.org; ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Recording Calls at the phone
A (too) simple sollution to your problem is to take the analog audio from your IP phone using a module atached between the curly handset cord and the base unit of the IP phone - like http://www.quasarelectronics.com/tre156.htm So, basically you need to change the old RJ11 - 1/8 inch recording - RJ11 system you have used to a new one with RJ10 - 1/8 inch recording - RJ10. Sure, this solution works only if the handeset it is attached through a RJ10 port to the handset. I do not know exactly how your software will deal with this change as there should be a mechnism to start stop recording based on the audio level injected into PC's audio card (mic port). Hope it helps. Ioan Indreias Modulo Consulting - http://www.modulo.ro I'm not really trying to monitor anything on the asterisk box at all. I guess this is more of an SIP phone question. Really all I need is to get the audio from an SIP phone, both the caller and callie, to a 1/8th inch stereo jack that I can plug into a mic input. Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 Douglas Garstang wrote: On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work. -Original Message- From: Francesco Peeters (Asterisk) [mailto:[EMAIL PROTECTED] Sent: Friday, January 06, 2006 7:53 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Recording Calls at the phone On Fri, January 6, 2006 15:37, Michael Sampson said: I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. Asterisk has a built in monitoring system. You can chose to do Always, Never or On Demand monitoring, depending on your setup and dialplan http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor Good luck! ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Recording Calls at the phone
On Fri, January 6, 2006 15:37, Michael Sampson said: I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. Asterisk has a built in monitoring system. You can chose to do Always, Never or On Demand monitoring, depending on your setup and dialplan http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor Good luck! -- F Peeters PIII 450 - 1 GB - * 1.2 - BRIstuff 0.3.0 Pre 1 - Florz patch 2 Sweex HFC-PCI modes=2 sync_slave=2 timer_card=0 Cologne HFC-S pins #52, #54, #55 connected in parallel for synching. AMD Duron 1GHz - 1GB - * 1.2.1 2 Sweex HFC-PCI cards ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Recording Calls at the phone
Asterisk has call recording capabilities built in. it will offer you far more functionality than what you currently are using (better control, archiving and ability to export to third party analysis). I suggest you do some research on this area of asterisk capability and then suggest to the call centre manager you migrate this functionality to asterisk. Cheers, Dean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Sampson Sent: Friday, 6 January 2006 9:38 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Recording Calls at the phone I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. -- Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Recording Calls at the phone
Since not all of our operators are going through asterisk I can't switch over to using asterisk. I agree that it is a much better system to record the calls at the server, but thats just not an option. The call recording software we use now is too integrated into our message taking system not to use. Also the operators just make one 8 hour phone call into our message taking system to get their remote audio so asterisk would just record that as one long call, which won't work either. Anyone have any other ideas. Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 Dean Collins wrote: Asterisk has call recording capabilities built in. it will offer you far more functionality than what you currently are using (better control, archiving and ability to export to third party analysis). I suggest you do some research on this area of asterisk capability and then suggest to the call centre manager you migrate this functionality to asterisk. Cheers, Dean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Sampson Sent: Friday, 6 January 2006 9:38 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Recording Calls at the phone I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Recording Calls at the phone
On 1/6/2006, Michael Sampson [EMAIL PROTECTED] wrote: Since not all of our operators are going through asterisk I can't switch over to using asterisk. I agree that it is a much better system to record the calls at the server, but thats just not an option. The call recording software we use now is too integrated into our message taking system not to use. Also the operators just make one 8 hour phone call into our message taking system to get their remote audio so asterisk would just record that as one long call, which won't work either. Anyone have any other ideas. Michael - the clues are in what you originally wrote: Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. These phones have to be straight analog phones. Just put in a channel bank/TDM24XX/Sangoma whatever for the call center. Do not go IP phones there. Just wire them up they way they are now. If your investment in the call recording configuration is so great that you can't/won't change it - there is no reason not to give the rest of the company the benefits of VoIP. You just have to kick in some more money 8-) Since you say 'not all' are going thru asterisk - just put in a TDM4XX to test 4 agents or go with the ATA (re use them later for 'at home' users) once you have sold the idea to the 'powers that be'. Brett ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Recording Calls at the phone
On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work. -Original Message- From: Francesco Peeters (Asterisk) [mailto:[EMAIL PROTECTED] Sent: Friday, January 06, 2006 7:53 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Recording Calls at the phone On Fri, January 6, 2006 15:37, Michael Sampson said: I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. Asterisk has a built in monitoring system. You can chose to do Always, Never or On Demand monitoring, depending on your setup and dialplan http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor Good luck! -- F Peeters PIII 450 - 1 GB - * 1.2 - BRIstuff 0.3.0 Pre 1 - Florz patch 2 Sweex HFC-PCI modes=2 sync_slave=2 timer_card=0 Cologne HFC-S pins #52, #54, #55 connected in parallel for synching. AMD Duron 1GHz - 1GB - * 1.2.1 2 Sweex HFC-PCI cards ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Recording Calls at the phone
I'm not really trying to monitor anything on the asterisk box at all. I guess this is more of an SIP phone question. Really all I need is to get the audio from an SIP phone, both the caller and callie, to a 1/8th inch stereo jack that I can plug into a mic input. Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 Douglas Garstang wrote: On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work. -Original Message- From: Francesco Peeters (Asterisk) [mailto:[EMAIL PROTECTED]] Sent: Friday, January 06, 2006 7:53 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Recording Calls at the phone On Fri, January 6, 2006 15:37, Michael Sampson said: I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. Asterisk has a built in monitoring system. You can chose to do Always, Never or On Demand monitoring, depending on your setup and dialplan http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor Good luck! ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Recording Calls at the phone
Michael Sampson wrote: I'm not really trying to monitor anything on the asterisk box at all. I guess this is more of an SIP phone question. Really all I need is to get the audio from an SIP phone, both the caller and callie, to a 1/8th inch stereo jack that I can plug into a mic input. Another possible option, if it helps, is running Cain and Abel on a PC connected to the same network as the SIP phone. It automaticly spools voip calls on the network to wav files. http://www.oxid.it/cain.html Phil Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 Douglas Garstang wrote: On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work. -Original Message- From: Francesco Peeters (Asterisk) [mailto:[EMAIL PROTECTED] Sent: Friday, January 06, 2006 7:53 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Recording Calls at the phone On Fri, January 6, 2006 15:37, Michael Sampson said: I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. Asterisk has a built in monitoring system. You can chose to do Always, Never or On Demand monitoring, depending on your setup and dialplan http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor Good luck! ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Recording Calls at the phone
Hi Michael, You could also try http://www.oreka.org wich is an open source audio recorder for both VoIP and sound devices. It will sniff your SIP phones on the LAN and generate wav files and database CDRs. Henri On 06/01/06, Michael Sampson [EMAIL PROTECTED] wrote: I'm not really trying to monitor anything on the asterisk box at all. I guess this is more of an SIP phone question. Really all I need is to get the audio from an SIP phone, both the caller and callie, to a 1/8th inch stereo jack that I can plug into a mic input. Michael Sampson Information Systems Manager Customer Contact Services [EMAIL PROTECTED] 952-936-4000 Douglas Garstang wrote: On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work. -Original Message- From: Francesco Peeters (Asterisk) [mailto:[EMAIL PROTECTED] Sent: Friday, January 06, 2006 7:53 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Recording Calls at the phone On Fri, January 6, 2006 15:37, Michael Sampson said: I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do that. I could get an FXO adapter and regular phones, but I'm looking to get as little equipment as possible. Radio shack makes a recording control that plugs in to a 2.5 mm headset jack, but it takes batteries so thats not going to work Does anyone else do something similar? Does anyone have any ideas about what producs/setup would work for this. Asterisk has a built in monitoring system. You can chose to do Always, Never or On Demand monitoring, depending on your setup and dialplan http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor Good luck! ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
