Re: [Asterisk-Users] Delays in IVR
;extensions for dan and adam ;dan - since people already know dan as extension 3, we keep that for compatibility exten = 3,1,GoTo(Pleximenu|103|1) exten = 103,1,GoTo(default|103|1) ;adam exten = 104,1,GoTo(default|104|1) The bottom of the dialplan is your culprit here. It's waiting the additional time because it's not sure whether or not you're going to enter 103 or 104 as opposed to just 1, so it's waiting for the digit timeout to be sure. Several people made that suggestion, but I had already tried it with those extensions commented out. Would anything be neccesary to make the change take effect aside from extensions reload? ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Delays in IVR
On 12/27/05, Adam Moffett [EMAIL PROTECTED] wrote: ;extensions for dan and adam ;dan - since people already know dan as extension 3, we keep that for compatibility exten = 3,1,GoTo(Pleximenu|103|1) exten = 103,1,GoTo(default|103|1) ;adam exten = 104,1,GoTo(default|104|1) The bottom of the dialplan is your culprit here. It's waiting the additional time because it's not sure whether or not you're going to enter 103 or 104 as opposed to just 1, so it's waiting for the digit timeout to be sure. Several people made that suggestion, but I had already tried it with those extensions commented out. Would anything be neccesary to make the change take effect aside from extensions reload? No. extensions reload should do it. I'd do a show dialplan Pleximenu to make certain there's no other extensions starting with digits that are part of your IVR menu to confirm. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Delays in IVR
;extensions for dan and adam ;dan - since people already know dan as extension 3, we keep that for compatibility exten = 3,1,GoTo(Pleximenu|103|1) exten = 103,1,GoTo(default|103|1) ;adam exten = 104,1,GoTo(default|104|1) The bottom of the dialplan is your culprit here. It's waiting the additional time because it's not sure whether or not you're going to enter 103 or 104 as opposed to just 1, so it's waiting for the digit timeout to be sure. Several people made that suggestion, but I had already tried it with those extensions commented out. Would anything be neccesary to make the change take effect aside from extensions reload? As someone else mentioned, have you tried playing with: [bus-ivr-main] exten = s,1,Wait,1 exten = s,2,Answer exten = s,3,Set(TIMEOUT(digit)=5) exten = s,4,Set(TIMEOUT(response)=10) and changing the digit timeout value to something different? ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Delays in IVR
I set up an IVR awhile back. press 1 for sales, press 2 for support etc etc. Everything works fine except when you enter your option there is a 7 or 8 second pause before the next step is taken in the dial plan. I assume it's waiting to see if I'm going to dial more digits, but is there a way to reduce this delay? Thanks in advance. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Delays in IVR
Adam Moffett wrote: I set up an IVR awhile back. press 1 for sales, press 2 for support etc etc. Everything works fine except when you enter your option there is a 7 or 8 second pause before the next step is taken in the dial plan. I assume it's waiting to see if I'm going to dial more digits, but is there a way to reduce this delay? Yes, don't have overlapping extensions. i.e. either don't have an option 7 or 8 or don't number your extensions starting with 7 or 8 ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Delays in IVR
On 12/26/05, Adam Moffett [EMAIL PROTECTED] wrote: I set up an IVR awhile back. press 1 for sales, press 2 for support etc etc. Everything works fine except when you enter your option there is a 7 or 8 second pause before the next step is taken in the dial plan. I assume it's waiting to see if I'm going to dial more digits, but is there a way to reduce this delay? Thanks in advance. Please post the appropriate section in extensions.conf that is responsible for the IVR's operation. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Delays in IVR
I set up an IVR awhile back. press 1 for sales, press 2 for support etc etc. Everything works fine except when you enter your option there is a 7 or 8 second pause before the next step is taken in the dial plan. I assume it's waiting to see if I'm going to dial more digits, but is there a way to reduce this delay? Yes, don't have overlapping extensions. i.e. either don't have an option 7 or 8 or don't number your extensions starting with 7 or 8 ___ I don't actually have an option 7 or 8.I was attempting to say that there is a 7-8 second pause after selecting your option. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Delays in IVR
Please post the appropriate section in extensions.conf that is
responsible for the IVR's operation.
You asked for it.
The pleximenu context is reached from the default context by a simple
goto, as in:
exten = [ourphonenumber],1,GoTo(pleximenu|s|1)
Everything works as I expect it to except for the long delay between
dialing your option and actually getting your option.
[pleximenu]
exten = s,1,Answer()
exten = s,2,GoToIfTime(${BUSHOURS}?pleximenu|s-OPENHOURS|1)
exten = s,3,Noop(Must not be business hours)
exten = s,4,GoTo(pleximenu|s-OFFHOURS|1)
exten = s-OPENHOURS,1,Wait(1)
exten = s-OPENHOURS,2,Background(plexicomm/Main_Greeting)
exten = s-OPENHOURS,3,WaitExten(15)
exten = s-OPENHOURS,4,Background(plexicomm/Main_Greeting)
exten = s-OPENHOURS,5,WaitExten(15)
exten = s-OPENHOURS,6,Hangup()
exten = s-OFFHOURS,1,Wait(1)
exten = s-OFFHOURS,2,BackGround(plexicomm/off_hours_greeting)
exten = s-OFFHOURS,3,WaitExten(15)
exten = s-OFFHOURS,4,BackGround(plexicomm/off_hours_greeting)
exten = s-OFFHOURS,5,WaitExten(15)
exten = s-OFFHOURS,6,Hangup()
;sales
exten = 1,1,Wait(1)
exten = 1,2,GoToIfTime(${BUSHOURS}?pleximenu|1-OPEN|1)
exten = 1,3,Noop(Must be off hours)
exten = 1,4,GoTo(pleximenu|1-OFFHOURS|1)
exten = 1-OPEN,1,Playback(plexicomm/hold_for_sales)
exten = 1-OPEN,2,Noop()
exten = 1-OPEN,3,Dial(${OFFICEPHONES}|30|m)
exten = 1-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
exten = 1-OPEN,5,Playback(plexicomm/sales_unavailable)
exten = 1-OPEN,6,Voicemail([EMAIL PROTECTED]|s)
exten = 1-OPEN,7,Playback(plexicomm/thanks_for_interest)
exten = 1-OPEN,8,Hangup()
exten = 1-OFFHOURS,1,voicemail([EMAIL PROTECTED])
exten = 1-OFFHOURS,2,Hangup()
;support
exten = 2,1,Wait(1)
exten = 2,2,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
exten = 2,3,Noop(Must be off hours)
exten = 2,4,GoTo(pleximenu|2-OFFHOURS|1)
exten = 2-OPEN,1,Playback(plexicomm/hold_for_support)
exten = 2-OPEN,2,Noop()
exten = 2-OPEN,3,Dial(${OFFICEPHONES}|30|m)
exten = 2-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
exten = 2-OPEN,5,Playback(plexicomm/support_unavailable)
exten = 2-OPEN,6,Voicemail([EMAIL PROTECTED]|s)
exten = 2-OPEN,7,Playback(plexicomm/thanks_for_interest)
exten = 2-OPEN,8,Hangup()
exten = 2-OFFHOURS,1,voicemail([EMAIL PROTECTED])
exten = 2-OFFHOURS,2,Hangup()
;Starts a variable called ATTEMPT at 1
; tries calling ONCALLPHONES
; increments ATTEMPT variable by 1
; tries again until ATTEMPT = 4
; should be 3 attempts total
; set ONCALLTIMEOUT to a number of seconds before your voicemail
picks up.
exten = 9,1,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
;we shouldn't be doing this during business hours
exten = 9,2,Playback(plexicomm/page_support)
exten = 9,3,Set(ATTEMPT=1)
exten = 9,4,GoToIf($[${ATTEMPT} : 4]?9-FAILED|1)
exten = 9,5,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
exten = 9,6,Set(ATTEMPT=$[${ATTEMPT} + 1])
exten = 9,7,Playback(plexicomm/keep_paging)
exten = 9,8,Wait(2)
;waiting 2 seconds to allow cell connections to terminate
exten = 9,9,GoTo(pleximenu|9|4)
exten = 9,10,Hangup()
exten = 9-FAILED,1,GoTo(pleximenu|2-OPEN|5)
;extensions for dan and adam
;dan - since people already know dan as extension 3, we keep
that for compatibility
exten = 3,1,GoTo(Pleximenu|103|1)
exten = 103,1,GoTo(default|103|1)
;adam
exten = 104,1,GoTo(default|104|1)
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Re: [Asterisk-Users] Delays in IVR
The delay is caused because asterisk has found more than one extension
matching the digit dialed (for example if your extensions start with 1
i.e. 11,12, and so on, then when the person presses 1, and the context
that the IVR is in has access to the extensions context, asterisk has
more than 1 possible extensions, 1 and 11,12, and so on) asterisk will
wait for another digit so it can have a definite match or until a
timeout is reached, the timeout can be set:
pre 1.2 branch:
DigitTimeout(n)
1.2 and on:
Set(TIMEOUT(digit)=n)
where n is number in seconds
Set that n to 3 so that the delay is only 3 seconds.
Please keep in mind that you should really get rid of the problem by
making sure that you don't have overlaps in your dialplan.
On 12/26/05, Adam Moffett [EMAIL PROTECTED] wrote:
Please post the appropriate section in extensions.conf that is
responsible for the IVR's operation.
You asked for it.
The pleximenu context is reached from the default context by a simple
goto, as in:
exten = [ourphonenumber],1,GoTo(pleximenu|s|1)
Everything works as I expect it to except for the long delay between
dialing your option and actually getting your option.
[pleximenu]
exten = s,1,Answer()
exten = s,2,GoToIfTime(${BUSHOURS}?pleximenu|s-OPENHOURS|1)
exten = s,3,Noop(Must not be business hours)
exten = s,4,GoTo(pleximenu|s-OFFHOURS|1)
exten = s-OPENHOURS,1,Wait(1)
exten = s-OPENHOURS,2,Background(plexicomm/Main_Greeting)
exten = s-OPENHOURS,3,WaitExten(15)
exten = s-OPENHOURS,4,Background(plexicomm/Main_Greeting)
exten = s-OPENHOURS,5,WaitExten(15)
exten = s-OPENHOURS,6,Hangup()
exten = s-OFFHOURS,1,Wait(1)
exten = s-OFFHOURS,2,BackGround(plexicomm/off_hours_greeting)
exten = s-OFFHOURS,3,WaitExten(15)
exten = s-OFFHOURS,4,BackGround(plexicomm/off_hours_greeting)
exten = s-OFFHOURS,5,WaitExten(15)
exten = s-OFFHOURS,6,Hangup()
;sales
exten = 1,1,Wait(1)
exten = 1,2,GoToIfTime(${BUSHOURS}?pleximenu|1-OPEN|1)
exten = 1,3,Noop(Must be off hours)
exten = 1,4,GoTo(pleximenu|1-OFFHOURS|1)
exten = 1-OPEN,1,Playback(plexicomm/hold_for_sales)
exten = 1-OPEN,2,Noop()
exten = 1-OPEN,3,Dial(${OFFICEPHONES}|30|m)
exten = 1-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
exten = 1-OPEN,5,Playback(plexicomm/sales_unavailable)
exten = 1-OPEN,6,Voicemail([EMAIL PROTECTED]|s)
exten = 1-OPEN,7,Playback(plexicomm/thanks_for_interest)
exten = 1-OPEN,8,Hangup()
exten = 1-OFFHOURS,1,voicemail([EMAIL PROTECTED])
exten = 1-OFFHOURS,2,Hangup()
;support
exten = 2,1,Wait(1)
exten = 2,2,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
exten = 2,3,Noop(Must be off hours)
exten = 2,4,GoTo(pleximenu|2-OFFHOURS|1)
exten = 2-OPEN,1,Playback(plexicomm/hold_for_support)
exten = 2-OPEN,2,Noop()
exten = 2-OPEN,3,Dial(${OFFICEPHONES}|30|m)
exten = 2-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
exten = 2-OPEN,5,Playback(plexicomm/support_unavailable)
exten = 2-OPEN,6,Voicemail([EMAIL PROTECTED]|s)
exten = 2-OPEN,7,Playback(plexicomm/thanks_for_interest)
exten = 2-OPEN,8,Hangup()
exten = 2-OFFHOURS,1,voicemail([EMAIL PROTECTED])
exten = 2-OFFHOURS,2,Hangup()
;Starts a variable called ATTEMPT at 1
; tries calling ONCALLPHONES
; increments ATTEMPT variable by 1
; tries again until ATTEMPT = 4
; should be 3 attempts total
; set ONCALLTIMEOUT to a number of seconds before your voicemail
picks up.
exten = 9,1,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
;we shouldn't be doing this during business hours
exten = 9,2,Playback(plexicomm/page_support)
exten = 9,3,Set(ATTEMPT=1)
exten = 9,4,GoToIf($[${ATTEMPT} : 4]?9-FAILED|1)
exten = 9,5,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
exten = 9,6,Set(ATTEMPT=$[${ATTEMPT} + 1])
exten = 9,7,Playback(plexicomm/keep_paging)
exten = 9,8,Wait(2)
;waiting 2 seconds to allow cell connections to terminate
exten = 9,9,GoTo(pleximenu|9|4)
exten = 9,10,Hangup()
exten = 9-FAILED,1,GoTo(pleximenu|2-OPEN|5)
;extensions for dan and adam
;dan - since people already know dan as extension 3, we keep
that for compatibility
exten = 3,1,GoTo(Pleximenu|103|1)
exten = 103,1,GoTo(default|103|1)
;adam
exten = 104,1,GoTo(default|104|1)
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Re: [Asterisk-Users] Delays in IVR
Imagine this:
[fnord-context]
exten = 1,1,Noop(Selection 1)
exten = 2,1,Noop(Selection 2)
exten = 3,1,Noop(Selection 3)
exten = 4,1,Noop(Selection 4)
exten = _XXX,1,Noop(Wants to call ${EXTEN})
When you dial option 2 how does Asterisk know you don't want to call
extension 200? In the above example it doesn't. It will wait for
DigitTimeout before processing continues.
I suspect you have something similar in your dialplan.
Adam Moffett wrote:
I set up an IVR awhile back.
press 1 for sales, press 2 for support etc etc.
Everything works fine except when you enter your option there is a 7
or 8 second pause before the next step is taken in the dial plan. I
assume it's waiting to see if I'm going to dial more digits, but is
there a way to reduce this delay?
Yes, don't have overlapping extensions. i.e. either don't have an
option 7 or 8 or don't number your extensions starting with 7 or 8
___
I don't actually have an option 7 or 8.I was attempting to say that
there is a 7-8 second pause after selecting your option.
___
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___
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Re: [Asterisk-Users] Delays in IVR
On 12/26/05, Adam Moffett [EMAIL PROTECTED] wrote:
Please post the appropriate section in extensions.conf that is
responsible for the IVR's operation.
You asked for it.
The pleximenu context is reached from the default context by a simple
goto, as in:
exten = [ourphonenumber],1,GoTo(pleximenu|s|1)
Everything works as I expect it to except for the long delay between
dialing your option and actually getting your option.
[pleximenu]
exten = s,1,Answer()
exten = s,2,GoToIfTime(${BUSHOURS}?pleximenu|s-OPENHOURS|1)
exten = s,3,Noop(Must not be business hours)
exten = s,4,GoTo(pleximenu|s-OFFHOURS|1)
exten = s-OPENHOURS,1,Wait(1)
exten = s-OPENHOURS,2,Background(plexicomm/Main_Greeting)
exten = s-OPENHOURS,3,WaitExten(15)
exten = s-OPENHOURS,4,Background(plexicomm/Main_Greeting)
exten = s-OPENHOURS,5,WaitExten(15)
exten = s-OPENHOURS,6,Hangup()
exten = s-OFFHOURS,1,Wait(1)
exten = s-OFFHOURS,2,BackGround(plexicomm/off_hours_greeting)
exten = s-OFFHOURS,3,WaitExten(15)
exten = s-OFFHOURS,4,BackGround(plexicomm/off_hours_greeting)
exten = s-OFFHOURS,5,WaitExten(15)
exten = s-OFFHOURS,6,Hangup()
;sales
exten = 1,1,Wait(1)
exten = 1,2,GoToIfTime(${BUSHOURS}?pleximenu|1-OPEN|1)
exten = 1,3,Noop(Must be off hours)
exten = 1,4,GoTo(pleximenu|1-OFFHOURS|1)
exten = 1-OPEN,1,Playback(plexicomm/hold_for_sales)
exten = 1-OPEN,2,Noop()
exten = 1-OPEN,3,Dial(${OFFICEPHONES}|30|m)
exten = 1-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
exten = 1-OPEN,5,Playback(plexicomm/sales_unavailable)
exten = 1-OPEN,6,Voicemail([EMAIL PROTECTED]|s)
exten = 1-OPEN,7,Playback(plexicomm/thanks_for_interest)
exten = 1-OPEN,8,Hangup()
exten = 1-OFFHOURS,1,voicemail([EMAIL PROTECTED])
exten = 1-OFFHOURS,2,Hangup()
;support
exten = 2,1,Wait(1)
exten = 2,2,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
exten = 2,3,Noop(Must be off hours)
exten = 2,4,GoTo(pleximenu|2-OFFHOURS|1)
exten = 2-OPEN,1,Playback(plexicomm/hold_for_support)
exten = 2-OPEN,2,Noop()
exten = 2-OPEN,3,Dial(${OFFICEPHONES}|30|m)
exten = 2-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
exten = 2-OPEN,5,Playback(plexicomm/support_unavailable)
exten = 2-OPEN,6,Voicemail([EMAIL PROTECTED]|s)
exten = 2-OPEN,7,Playback(plexicomm/thanks_for_interest)
exten = 2-OPEN,8,Hangup()
exten = 2-OFFHOURS,1,voicemail([EMAIL PROTECTED])
exten = 2-OFFHOURS,2,Hangup()
;Starts a variable called ATTEMPT at 1
; tries calling ONCALLPHONES
; increments ATTEMPT variable by 1
; tries again until ATTEMPT = 4
; should be 3 attempts total
; set ONCALLTIMEOUT to a number of seconds before your voicemail
picks up.
exten = 9,1,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
;we shouldn't be doing this during business hours
exten = 9,2,Playback(plexicomm/page_support)
exten = 9,3,Set(ATTEMPT=1)
exten = 9,4,GoToIf($[${ATTEMPT} : 4]?9-FAILED|1)
exten = 9,5,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
exten = 9,6,Set(ATTEMPT=$[${ATTEMPT} + 1])
exten = 9,7,Playback(plexicomm/keep_paging)
exten = 9,8,Wait(2)
;waiting 2 seconds to allow cell connections to terminate
exten = 9,9,GoTo(pleximenu|9|4)
exten = 9,10,Hangup()
exten = 9-FAILED,1,GoTo(pleximenu|2-OPEN|5)
;extensions for dan and adam
;dan - since people already know dan as extension 3, we keep
that for compatibility
exten = 3,1,GoTo(Pleximenu|103|1)
exten = 103,1,GoTo(default|103|1)
;adam
exten = 104,1,GoTo(default|104|1)
The bottom of the dialplan is your culprit here. It's waiting the
additional time because it's not sure whether or not you're going to
enter 103 or 104 as opposed to just 1, so it's waiting for the digit
timeout to be sure.
--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
___
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