Re: [asterisk-users] Need help/suggestions for DialPlan
Steve wrote:
Patterns and wildcards are your friend.
Maybe something like:
[example]
exten = _!,1, verbose(1,[${CONTEXT}:${EXTEN}])
exten = _!,2, answer()
exten = 1,3,goto(sales,s,1)
exten = 2,3,goto(support,s,1)
exten = 3,3,goto(customer-service,s,1)
exten = 8,3,goto(directory,s,1)
exten = _x,3, hangup()
exten = _6xx,3, goto(dial-by-extension,s,1)
First, thanks to everyone for the pointers.
This looks like it might fit my ACD requirements. What I'm still
confused about here is that it seems to get the extension in line 1, but
answers in line 2? Wouldn't it have to answer the call before it could
get an extension?
And what I'm also not sure about is how this would work based on the
number of digits entered. Is it that by not specifying how many digits
to get, it just handles processing 3 digits entered if the first digit
is not 1,2,3 or 8?
Myles
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Re: [asterisk-users] Need help/suggestions for DialPlan
If you add option 6 to the menu for the first position and use the
read command for the 2 last position and use a second line that looks
something like:
exten 6,n,Dial(SIP,6${ENTERED_NUMBER},20,t)
it should work.
The {ENTERED_NUMBER} should be the variable filled with the read
command.
Don't forget to add some lines to catch wrong numbers and time outs
Hope this helps :-)
Erik
On 9 dec 2009, at 18:53, Myles Wakeham wrote:
I am revising our DialPlan strategy for our Asterisk system (1.4.2)
and
looking for some info on 'best practices' for this. Here's what I'm
trying to do:
I have an ACD menu that gives the caller the options as follows:
- Press 1 for sales
- Press 2 for support
- Press 3 for customer service
- Press 8 for a 'Dial by Name' list
or enter the extension number at anytime to directly dial that
extension.
I am setting up extensions to be 3 digits long, all starting with 6
(ie.
601, 602, 603, etc.)
My current setup requires a single digit to be pressed before going to
that context in the Dialplan. Its all working fine with the exception
of direct employee extension dialing.
What I have done is to create a context for '6'. In other words, I
wait
for a single keypress at the main menu and if I get a 6, I then
transfer
to get the next 2 digits which represents the employee ID and then
transfer to that person.
But what is happening is that the speed in which Asterisk is picking
up
the digits from the caller isn't fast enough for some reason, and is
often missing the first digit (6) and then processing on some other
digit that it picks up on. I don't want to have to change our
recorded
audio menu since that was done professionally and was expensive, but
just want it so that the incoming keys pressed are processed
instantly.
I'm using a TDM400 from an analog line for the incoming menu, and then
transferring to our internal LAN once the extension is chosen via SIP.
This is the context of my 'main menu':
; Calls during business hours
exten = s,1,Set(TIMEOUT(digit)=1)
exten = s,n,Wait(1)
exten = s,n,Background(1-MainMenu)
exten = s,n,WaitExten(3)
exten = s,n,Goto(ts_operator,s,1)
I have the context for extensions handled like this:
; User pressed 6 - start of extensions
[ts_extensions]
exten = s,1,Set(TIMEOUT(digit)=2)
exten = s,n,WaitExten(10)
exten = s,n,Hangup()
exten = t,1,Hangup()
exten = i,1,Goto(ts_start,s,1)
exten = 01,1,VoiceMail(6...@edgeneering)
exten = 01,n,Hangup()
exten = 02,1,VoiceMail(6...@edgeneering)
exten = 02,n,Hangup()
exten = 03,1,VoiceMail(6...@edgeneering)
exten = 03,n,Hangup()
(I'm dummying out the transfer to SIP phone parts with VoiceMails here
for demo purposes)
What am I doing wrong that is stopping correct identification of the
digits entered by the caller?
Thanks in advance for any assistance.
Myles
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Re: [asterisk-users] Need help/suggestions for DialPlan
Have you tried...
exten = 6XX,1,Dial(SIP,${EXTEN},20,t)
--
Jarrod Lash, jar...@fed-com.com
Federated Communications, LLC.
www.fed-com.com
Office: +1-412-357-2127
Mobile: +1-412-999-0049
Fax: +1-412-545-8368
On Wed, Dec 9, 2009 at 12:53 PM, Myles Wakeham my...@techsol.org wrote:
I am revising our DialPlan strategy for our Asterisk system (1.4.2) and
looking for some info on 'best practices' for this. Here's what I'm
trying to do:
I have an ACD menu that gives the caller the options as follows:
- Press 1 for sales
- Press 2 for support
- Press 3 for customer service
- Press 8 for a 'Dial by Name' list
or enter the extension number at anytime to directly dial that extension.
I am setting up extensions to be 3 digits long, all starting with 6 (ie.
601, 602, 603, etc.)
My current setup requires a single digit to be pressed before going to
that context in the Dialplan. Its all working fine with the exception
of direct employee extension dialing.
What I have done is to create a context for '6'. In other words, I wait
for a single keypress at the main menu and if I get a 6, I then transfer
to get the next 2 digits which represents the employee ID and then
transfer to that person.
But what is happening is that the speed in which Asterisk is picking up
the digits from the caller isn't fast enough for some reason, and is
often missing the first digit (6) and then processing on some other
digit that it picks up on. I don't want to have to change our recorded
audio menu since that was done professionally and was expensive, but
just want it so that the incoming keys pressed are processed instantly.
I'm using a TDM400 from an analog line for the incoming menu, and then
transferring to our internal LAN once the extension is chosen via SIP.
This is the context of my 'main menu':
; Calls during business hours
exten = s,1,Set(TIMEOUT(digit)=1)
exten = s,n,Wait(1)
exten = s,n,Background(1-MainMenu)
exten = s,n,WaitExten(3)
exten = s,n,Goto(ts_operator,s,1)
I have the context for extensions handled like this:
; User pressed 6 - start of extensions
[ts_extensions]
exten = s,1,Set(TIMEOUT(digit)=2)
exten = s,n,WaitExten(10)
exten = s,n,Hangup()
exten = t,1,Hangup()
exten = i,1,Goto(ts_start,s,1)
exten = 01,1,VoiceMail(6...@edgeneering)
exten = 01,n,Hangup()
exten = 02,1,VoiceMail(6...@edgeneering)
exten = 02,n,Hangup()
exten = 03,1,VoiceMail(6...@edgeneering)
exten = 03,n,Hangup()
(I'm dummying out the transfer to SIP phone parts with VoiceMails here
for demo purposes)
What am I doing wrong that is stopping correct identification of the
digits entered by the caller?
Thanks in advance for any assistance.
Myles
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Re: [asterisk-users] Need help/suggestions for DialPlan
On Wed, 9 Dec 2009, Myles Wakeham wrote:
I have an ACD menu that gives the caller the options as follows:
- Press 1 for sales
- Press 2 for support
- Press 3 for customer service
- Press 8 for a 'Dial by Name' list
or enter the extension number at anytime to directly dial that extension.
I am setting up extensions to be 3 digits long, all starting with 6 (ie.
601, 602, 603, etc.)
Patterns and wildcards are your friend.
Maybe something like:
[example]
exten = _!,1, verbose(1,[${CONTEXT}:${EXTEN}])
exten = _!,2, answer()
exten = 1,3,goto(sales,s,1)
exten = 2,3,goto(support,s,1)
exten = 3,3,goto(customer-service,s,1)
exten = 8,3,goto(directory,s,1)
exten = _x,3, hangup()
exten = _6xx,3, goto(dial-by-extension,s,1)
--
Thanks in advance,
-
Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
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Re: [asterisk-users] Need help/suggestions for DialPlan
Watch out for 'Dial by name' missing first digit, there's a bug in
app_directory, at least with 1.6.1 branches and newer.
Not sure of what release you're testing on.
See:
https://issues.asterisk.org/view.php?id=16409
First DTMF digit is missed if pressed during using your touch tone
keypad... announcement
Alec Davis
-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve Edwards
Sent: Thursday, 10 December 2009 9:30 a.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Need help/suggestions for DialPlan
On Wed, 9 Dec 2009, Myles Wakeham wrote:
I have an ACD menu that gives the caller the options as follows:
- Press 1 for sales
- Press 2 for support
- Press 3 for customer service
- Press 8 for a 'Dial by Name' list
or enter the extension number at anytime to directly dial that extension.
I am setting up extensions to be 3 digits long, all starting with 6 (ie.
601, 602, 603, etc.)
Patterns and wildcards are your friend.
Maybe something like:
[example]
exten = _!,1, verbose(1,[${CONTEXT}:${EXTEN}])
exten = _!,2, answer()
exten = 1,3,goto(sales,s,1)
exten = 2,3,goto(support,s,1)
exten = 3,3,goto(customer-service,s,1)
exten = 8,3,goto(directory,s,1)
exten = _x,3, hangup()
exten = _6xx,3, goto(dial-by-extension,s,1)
--
Thanks in advance,
-
Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
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Re: [asterisk-users] Need help/suggestions for DialPlan
Watch out for 'Dial by name' missing first digit, there's a bug in
app_directory, at least with 1.6.1 branches and newer.
Not sure of what release you're testing on.
See:
https://issues.asterisk.org/view.php?id=16409
First DTMF digit is missed if pressed during using your touch tone
keypad... announcement
Alec Davis
-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve Edwards
Sent: Thursday, 10 December 2009 9:30 a.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Need help/suggestions for DialPlan
On Wed, 9 Dec 2009, Myles Wakeham wrote:
I have an ACD menu that gives the caller the options as follows:
- Press 1 for sales
- Press 2 for support
- Press 3 for customer service
- Press 8 for a 'Dial by Name' list
or enter the extension number at anytime to directly dial that extension.
I am setting up extensions to be 3 digits long, all starting with 6 (ie.
601, 602, 603, etc.)
Patterns and wildcards are your friend.
Maybe something like:
[example]
exten = _!,1, verbose(1,[${CONTEXT}:${EXTEN}])
exten = _!,2, answer()
exten = 1,3,goto(sales,s,1)
exten = 2,3,goto(support,s,1)
exten = 3,3,goto(customer-service,s,1)
exten = 8,3,goto(directory,s,1)
exten = _x,3, hangup()
exten = _6xx,3, goto(dial-by-extension,s,1)
--
Thanks in advance,
-
Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
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Re: [asterisk-users] Need help/suggestions for DialPlan
Watch out for 'Dial by name' missing first digit, there's a bug in
app_directory, at least with 1.6.1 branches and newer.
Not sure of what release you're testing on.
See:
https://issues.asterisk.org/view.php?id=16409
First DTMF digit is missed if pressed during using your touch tone
keypad... announcement
Alec Davis
-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve Edwards
Sent: Thursday, 10 December 2009 9:30 a.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Need help/suggestions for DialPlan
On Wed, 9 Dec 2009, Myles Wakeham wrote:
I have an ACD menu that gives the caller the options as follows:
- Press 1 for sales
- Press 2 for support
- Press 3 for customer service
- Press 8 for a 'Dial by Name' list
or enter the extension number at anytime to directly dial that extension.
I am setting up extensions to be 3 digits long, all starting with 6 (ie.
601, 602, 603, etc.)
Patterns and wildcards are your friend.
Maybe something like:
[example]
exten = _!,1, verbose(1,[${CONTEXT}:${EXTEN}])
exten = _!,2, answer()
exten = 1,3,goto(sales,s,1)
exten = 2,3,goto(support,s,1)
exten = 3,3,goto(customer-service,s,1)
exten = 8,3,goto(directory,s,1)
exten = _x,3, hangup()
exten = _6xx,3, goto(dial-by-extension,s,1)
--
Thanks in advance,
-
Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
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