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In the CDR you have two fields, duration and billed. Duration is
the total time from Dial command to end of calls. It is the time the
Dial command is running. Billed is the time from when the other
party answered and the end of the call.
In your example, duration and billsec
Answered means your call answered by answer application or by ivr or moh
kind of dialplan.
Here, call connected to asterisk means your calls starts ringing and its
start duration field counter.
As soon as you answer the call, i,e, start playing file or moh its start
counter of billsec field.
In
hi,
00:00 -- Call Connected to asterisk - duration start here
00:01 -- welcome greeting starts billisec start here
00:11 -- welcome greeting ends (10 sec wav file)
00:12 -- Call enters queue and at the same time rings on first available
extension
00:15 -- Call is answered by an agent
Thank you every one.
Now I understand why I was confused.
I have always been using Asterisk in an Inbound environment.
Hence my thought were misaligned wrt answered billed.
Now I understand. Thank you all!!
Is there anyway to capture the time for conversation, IVR, hold etc etc.
If not inbuilt
You can add custom fields in the CDR, so your dialplan can store start
time, end time and duration whenever you like.
Just use something like the
Set(CDR(customfield)=100);
Leandro
2013/3/18 RSCL Mumbai rscl.mum...@gmail.com:
Thank you every one.
Now I understand why I was confused.
I have
hi,
try Asterisk manager or AGI.
On Mon, Mar 18, 2013 at 12:36 PM, RSCL Mumbai rscl.mum...@gmail.com wrote:
Thank you every one.
Now I understand why I was confused.
I have always been using Asterisk in an Inbound environment.
Hence my thought were misaligned wrt answered billed.
Now I
If you use application Queue to pass the calls to the agents you will
have the advantage of having the queue log available which will give you
lots of detailed information.
Regards
Ish
On Mon, 2013-03-18 at 17:06 +0530, RSCL Mumbai wrote:
Thank you every one.
Now I understand why I was
If you have analog FXO ports then the call is considered answered as soon as
dialing is completed. This does not apply to SIP, PRI, or other technologies
which support far end answer detection.
-Original Message-
From: asterisk-users-boun...@lists.digium.com
hi,
billsec is time in seconds after call has answered, duration is total time
in seconds of call.
as your calls answered imidiatly your billsec and duration is almost same.
On Sun, Mar 17, 2013 at 5:14 PM, RSCL Mumbai rscl.mum...@gmail.com wrote:
Hi,
Attached is a sample CDR.
I need some
If you have analog FXO ports then the call is considered answered as soon
as dialing is completed not always true if FXO configured properly it
should not send back answered as soon as dialed.
On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.com wrote:
If you have analog FXO ports
I am using SIP.
I am still a bit confused about answered billed time.
For example:
00:00 -- Call Connected to asterisk
00:01 -- welcome greeting starts
00:11 -- welcome greeting ends (10 sec wav file)
00:12 -- Call enters queue and at the same time rings on first available
extension
00:15 --
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