Re: [asterisk-users] Need help understanding CDR
Top replying ... In the CDR you have two fields, duration and billed. Duration is the total time from Dial command to end of calls. It is the time the Dial command is running. Billed is the time from when the other party answered and the end of the call. In your example, duration and billsec will differ for just a second, the time from the Call Connected to asterisk and the Welcome greeting starts. Leandro 2013/3/18 RSCL Mumbai rscl.mum...@gmail.com: I am using SIP. I am still a bit confused about answered billed time. For example: 00:00 -- Call Connected to asterisk 00:01 -- welcome greeting starts 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec. In the given schematic what will be the Answered time and billed time. Thank you for the help in advance!! On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad asghar...@gmail.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed not always true if FXO configured properly it should not send back answered as soon as dialed. On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Need help understanding CDR
Answered means your call answered by answer application or by ivr or moh kind of dialplan. Here, call connected to asterisk means your calls starts ringing and its start duration field counter. As soon as you answer the call, i,e, start playing file or moh its start counter of billsec field. In below scenario, answer time and billed time both is same i.e 10 (wav) + 60 (agent). Also duration field in CDR is same i.e 60 or 61 sec as you directly start playing greetings. What i understand from below scenario and if i do not misunderstood, you want time of call answered by Agent i.e. 60 sec time in you billsec. But you are getting confused on answered word, it does not mean answer by agent. If you want agent talk time with your customer, then i think CDR is not provided the same. Regards, Bharat Lalcheta On Mon, Mar 18, 2013 at 10:59 AM, RSCL Mumbai rscl.mum...@gmail.com wrote: I am using SIP. I am still a bit confused about answered billed time. For example: 00:00 -- Call Connected to asterisk 00:01 -- welcome greeting starts 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec. In the given schematic what will be the Answered time and billed time. Thank you for the help in advance!! On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad asghar...@gmail.comwrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed not always true if FXO configured properly it should not send back answered as soon as dialed. On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Need help understanding CDR
hi, 00:00 -- Call Connected to asterisk - duration start here 00:01 -- welcome greeting starts billisec start here 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec --- both end here duration = 01:15 bilsec = 01:14 duration start as soon as call arrived in asterisk. bilsec start as soon as call answered. exten s,1,Answer() duration and bilsec start at same time because you answered the call immidataly exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec are same exten s,1,Ringing(10) -- duration start here exten s,n,Answer() bilsec start here exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec end here so billsec is 10 seconds less then duration hope this will help you. On Mon, Mar 18, 2013 at 6:29 AM, RSCL Mumbai rscl.mum...@gmail.com wrote: I am using SIP. I am still a bit confused about answered billed time. For example: 00:00 -- Call Connected to asterisk 00:01 -- welcome greeting starts 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec. In the given schematic what will be the Answered time and billed time. Thank you for the help in advance!! On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad asghar...@gmail.comwrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed not always true if FXO configured properly it should not send back answered as soon as dialed. On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Need help understanding CDR
Thank you every one. Now I understand why I was confused. I have always been using Asterisk in an Inbound environment. Hence my thought were misaligned wrt answered billed. Now I understand. Thank you all!! Is there anyway to capture the time for conversation, IVR, hold etc etc. If not inbuilt into AsteriskCDR, by way of any patch or Dialplan or any 3rd party application, more suitable for an Inbound environment. It would help a lot if I could capture fragmented distribution of time per call -- time in IVR, Queue, Call etc. Regards, Sans On Mon, Mar 18, 2013 at 4:33 PM, Asghar Mohammad asghar...@gmail.comwrote: hi, 00:00 -- Call Connected to asterisk - duration start here 00:01 -- welcome greeting starts billisec start here 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec --- both end here duration = 01:15 bilsec = 01:14 duration start as soon as call arrived in asterisk. bilsec start as soon as call answered. exten s,1,Answer() duration and bilsec start at same time because you answered the call immidataly exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec are same exten s,1,Ringing(10) -- duration start here exten s,n,Answer() bilsec start here exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec end here so billsec is 10 seconds less then duration hope this will help you. On Mon, Mar 18, 2013 at 6:29 AM, RSCL Mumbai rscl.mum...@gmail.comwrote: I am using SIP. I am still a bit confused about answered billed time. For example: 00:00 -- Call Connected to asterisk 00:01 -- welcome greeting starts 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec. In the given schematic what will be the Answered time and billed time. Thank you for the help in advance!! On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad asghar...@gmail.comwrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed not always true if FXO configured properly it should not send back answered as soon as dialed. On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.comwrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory
Re: [asterisk-users] Need help understanding CDR
You can add custom fields in the CDR, so your dialplan can store start time, end time and duration whenever you like. Just use something like the Set(CDR(customfield)=100); Leandro 2013/3/18 RSCL Mumbai rscl.mum...@gmail.com: Thank you every one. Now I understand why I was confused. I have always been using Asterisk in an Inbound environment. Hence my thought were misaligned wrt answered billed. Now I understand. Thank you all!! Is there anyway to capture the time for conversation, IVR, hold etc etc. If not inbuilt into AsteriskCDR, by way of any patch or Dialplan or any 3rd party application, more suitable for an Inbound environment. It would help a lot if I could capture fragmented distribution of time per call -- time in IVR, Queue, Call etc. Regards, Sans On Mon, Mar 18, 2013 at 4:33 PM, Asghar Mohammad asghar...@gmail.com wrote: hi, 00:00 -- Call Connected to asterisk - duration start here 00:01 -- welcome greeting starts billisec start here 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec --- both end here duration = 01:15 bilsec = 01:14 duration start as soon as call arrived in asterisk. bilsec start as soon as call answered. exten s,1,Answer() duration and bilsec start at same time because you answered the call immidataly exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec are same exten s,1,Ringing(10) -- duration start here exten s,n,Answer() bilsec start here exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec end here so billsec is 10 seconds less then duration hope this will help you. On Mon, Mar 18, 2013 at 6:29 AM, RSCL Mumbai rscl.mum...@gmail.com wrote: I am using SIP. I am still a bit confused about answered billed time. For example: 00:00 -- Call Connected to asterisk 00:01 -- welcome greeting starts 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec. In the given schematic what will be the Answered time and billed time. Thank you for the help in advance!! On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad asghar...@gmail.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed not always true if FXO configured properly it should not send back answered as soon as dialed. On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit:
Re: [asterisk-users] Need help understanding CDR
hi, try Asterisk manager or AGI. On Mon, Mar 18, 2013 at 12:36 PM, RSCL Mumbai rscl.mum...@gmail.com wrote: Thank you every one. Now I understand why I was confused. I have always been using Asterisk in an Inbound environment. Hence my thought were misaligned wrt answered billed. Now I understand. Thank you all!! Is there anyway to capture the time for conversation, IVR, hold etc etc. If not inbuilt into AsteriskCDR, by way of any patch or Dialplan or any 3rd party application, more suitable for an Inbound environment. It would help a lot if I could capture fragmented distribution of time per call -- time in IVR, Queue, Call etc. Regards, Sans On Mon, Mar 18, 2013 at 4:33 PM, Asghar Mohammad asghar...@gmail.comwrote: hi, 00:00 -- Call Connected to asterisk - duration start here 00:01 -- welcome greeting starts billisec start here 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec --- both end here duration = 01:15 bilsec = 01:14 duration start as soon as call arrived in asterisk. bilsec start as soon as call answered. exten s,1,Answer() duration and bilsec start at same time because you answered the call immidataly exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec are same exten s,1,Ringing(10) -- duration start here exten s,n,Answer() bilsec start here exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec end here so billsec is 10 seconds less then duration hope this will help you. On Mon, Mar 18, 2013 at 6:29 AM, RSCL Mumbai rscl.mum...@gmail.comwrote: I am using SIP. I am still a bit confused about answered billed time. For example: 00:00 -- Call Connected to asterisk 00:01 -- welcome greeting starts 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec. In the given schematic what will be the Answered time and billed time. Thank you for the help in advance!! On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad asghar...@gmail.comwrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed not always true if FXO configured properly it should not send back answered as soon as dialed. On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.comwrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _
Re: [asterisk-users] Need help understanding CDR
If you use application Queue to pass the calls to the agents you will have the advantage of having the queue log available which will give you lots of detailed information. Regards Ish On Mon, 2013-03-18 at 17:06 +0530, RSCL Mumbai wrote: Thank you every one. Now I understand why I was confused. I have always been using Asterisk in an Inbound environment. Hence my thought were misaligned wrt answered billed. Now I understand. Thank you all!! Is there anyway to capture the time for conversation, IVR, hold etc etc. If not inbuilt into AsteriskCDR, by way of any patch or Dialplan or any 3rd party application, more suitable for an Inbound environment. It would help a lot if I could capture fragmented distribution of time per call -- time in IVR, Queue, Call etc. Regards, Sans On Mon, Mar 18, 2013 at 4:33 PM, Asghar Mohammad asghar...@gmail.com wrote: hi, 00:00 -- Call Connected to asterisk - duration start here 00:01 -- welcome greeting starts billisec start here 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec --- both end here duration = 01:15 bilsec = 01:14 duration start as soon as call arrived in asterisk. bilsec start as soon as call answered. exten s,1,Answer() duration and bilsec start at same time because you answered the call immidataly exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec are same exten s,1,Ringing(10) -- duration start here exten s,n,Answer() bilsec start here exten s,n,Plaback(something) exten s,n,Dial(agent) exten s,n,Hangup duration and billsec end here so billsec is 10 seconds less then duration hope this will help you. On Mon, Mar 18, 2013 at 6:29 AM, RSCL Mumbai rscl.mum...@gmail.com wrote: I am using SIP. I am still a bit confused about answered billed time. For example: 00:00 -- Call Connected to asterisk 00:01 -- welcome greeting starts 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec. In the given schematic what will be the Answered time and billed time. Thank you for the help in advance!! On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad asghar...@gmail.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed not always true if FXO configured properly it should not send back answered as soon as dialed. On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR
Re: [asterisk-users] Need help understanding CDR
If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Need help understanding CDR
hi, billsec is time in seconds after call has answered, duration is total time in seconds of call. as your calls answered imidiatly your billsec and duration is almost same. On Sun, Mar 17, 2013 at 5:14 PM, RSCL Mumbai rscl.mum...@gmail.com wrote: Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Need help understanding CDR
If you have analog FXO ports then the call is considered answered as soon as dialing is completed not always true if FXO configured properly it should not send back answered as soon as dialed. On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Need help understanding CDR
I am using SIP. I am still a bit confused about answered billed time. For example: 00:00 -- Call Connected to asterisk 00:01 -- welcome greeting starts 00:11 -- welcome greeting ends (10 sec wav file) 00:12 -- Call enters queue and at the same time rings on first available extension 00:15 -- Call is answered by an agent 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec. In the given schematic what will be the Answered time and billed time. Thank you for the help in advance!! On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad asghar...@gmail.comwrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed not always true if FXO configured properly it should not send back answered as soon as dialed. On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling ewiel...@nyigc.com wrote: If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai Sent: Sunday, March 17, 2013 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Need help understanding CDR Hi, Attached is a sample CDR. I need some help to understand the billsec column. PS: the time value in billsec duration is same. With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to: (a) Time between call connection to asterisk and disconnection from asterisk? (b) Time after welcome greeting and before hangup -- the time the call rang on the extension? (c) Or any other scenario Thank you in advance. Best regards, Sans -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
