On 6/10/10, Hapworth Slim hpvgtfjdjbpkt...@gmail.com wrote:
I'm trying to figure this out. I have agents answer calls from two
different queues. We have things set up so that these agents only
see one call at a time. Let's say an agent picks up a call while
there are calls waiting in both
I may not have made myself clear. I'm not actually trying to change
anything. I'm just trying to figure out what is happening. (I'm
trying to analyze log files as part of evaluating our call center's
performance.)
I do know we don't have weights set for our queues.
On 6/10/10, Mike
Hi,
Isnt there a parameter called weight for each queue that defines exactly
that? I never tried it, but it appeared to do exactly what you want
(according to the invaluable but often out-dated wiki).
Regards,
Mike
-Original Message-
From: asterisk-users-boun...@lists.digium.com
On Fri, Nov 28, 2008 at 1:13 PM, equis software [EMAIL PROTECTED] wrote:
Hi!
I want to know the way that calls are answer in this case...
I have queue1 and queue2, one agent that receive call from both queues.
queue1 - call1
queue1 - call2
queue2 - call3
queue2 - call4
In my test the
I saw QUEUE_PRIO but it works inside a queue not between queues.
I need to use two queues because their have different settings like max time
waiting, max amount of calls in queue and others.
Regards
On Fri, Nov 28, 2008 at 11:34 AM, Atis Lezdins [EMAIL PROTECTED] wrote:
On Fri, Nov 28, 2008
] On Behalf Of equis software
Sent: Friday, November 28, 2008 10:06
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Priority between calls from different queues
I saw QUEUE_PRIO but it works inside a queue not between queues.
I need to use two queues
| Halifax (902) 482-1288
Atlanta | Bermuda | Cayman | Halifax
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of equis software
Sent: Friday, November 28, 2008 10:06
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Priority between calls from
| Halifax (902) 482-1288
Atlanta | Bermuda | Cayman | Halifax
*From:* [EMAIL PROTECTED] [mailto:
[EMAIL PROTECTED] *On Behalf Of *equis software
*Sent:* Friday, November 28, 2008 10:06
*To:* Asterisk Users Mailing List - Non-Commercial Discussion
*Subject:* Re: [asterisk-users] Priority
: Re: [asterisk-users] Priority between calls from different
queues
I saw QUEUE_PRIO but it works inside a queue not between queues.
I need to use two queues because their have different settings like max
time
waiting, max amount of calls in queue and others.
For in-between queues
] On Behalf Of equis
software
Sent: Friday, November 28, 2008 10:06
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Priority between calls from different
queues
I saw QUEUE_PRIO but it works inside a queue not between queues.
I need to use two
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Priority between calls from different
queues
I saw QUEUE_PRIO but it works inside a queue not between queues.
I need to use two queues because their have different settings like
max
time
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