hi William,
Thanks again for your reply . You are the man : - )
I tested it after reducing the retries to 0 and 1 ( media step)
Here are my findings...
1) When I call 4000 . I hear the prompt saying Thank you for calling this
number ...if you dialled this number by mistake please press 1
hi guys,
Any update ? I Don't have this working...
-MJ
On Mon, Mar 25, 2013 at 3:02 PM, sanity insanity
networksanitytoinsan...@gmail.com wrote:
hi William,
Thanks for your reply.
I have now added the following for step (b) and added (c) ,(d),(e)
-start
-accept
-play prompt (
When you use a media step that is collecting input from the user, you need to
determine whether you want to repeatedly prompt the user when (a) they fail to
respond or (b) their response doesn't match filter criteria. There is a retries
setting in the Menu step. Adjust that to adjust the
hi William,
Thanks for your reply.
I have now added the following for step (b) and added (c) ,(d),(e)
-start
-accept
-play prompt ( welcome prompt)
-menu( triggering contact , operator.wav)
-option 1:-
a) call redirect to 4001
b) If successful terminate
c) if busy goto queueloop
d)
Can you call from HQ Phone 1 to 4101? By chance do you have RSVP configured?
I had same issue and in my case RSVP wasn't working. If you have it setup the
easy way to test is to turn off mandatory in locations and try to call from HQ
Phone 1 to 4101 again. If this works try UCCX again.
