On Wed, Feb 24, 2016 at 4:38 PM, Ryan Huff wrote:
> What is the primary reason for customer not wanting agents, is it the fact
> of not wanting users to have to navigate agent software (CAD/Finesse)?
>
> Thanks,
>
> Ryan
>
> > On Feb 24, 2016, at 4:21 PM, John J wrote:
Have a customer that would like to not even have any agents. They're a
retail store, so they'd like to:
1. Have a call come in and play a menu
2. Depending on the option they choose, be routed to a department
3. When routed, they'd like the call to be queued/parked and have it
announce over their
Hi Ryan,
Can you also send these my way?
Thanks!
On Tue, Dec 29, 2015 at 1:50 PM, Ryan Huff wrote:
> I've never made videos for the SX series and YT doesn't seem to have any
> great offerings either. The Cisco guides for the SX20 (
> http://www.cisco.com/c/en/us/support/collaboration-endpoints
Also, I think some WebEx accounts these days give you a SIP URI to dial.
If you're doing B2B calling on your SX80, you might be able to dial into it.
On Thu, Dec 31, 2015 at 12:10 PM, Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:
> Yes, you can also look at CMR Cloud. FWIW TMS and
Sorry, wrong thread.
On Wed, Sep 2, 2015 at 9:25 AM, John J wrote:
> Hi Ryan,
>
> Do you know when v11 will be released for UCCX?
>
> Thanks.
>
> On Mon, Aug 31, 2015 at 2:53 PM, Ryan Huff wrote:
>
>> I have an 8.4 HA Presence cluster that I am doing a DRS restore
Hi Ryan,
Do you know when v11 will be released for UCCX?
Thanks.
On Mon, Aug 31, 2015 at 2:53 PM, Ryan Huff wrote:
> I have an 8.4 HA Presence cluster that I am doing a DRS restore on. The
> question I have is regarding contact lists. Will I recover all the user
> contact lists and data by res
I have this same issue currently with my 10.5.2 cluster su1. LDAP
integrated users have the LDAP status greyed out as well as extension,
etc. I have a TAC open as I'm sure it's a bug, but I had luck in the short
term by using BAT to fix it. Exported users in CSV, modified, then updated.
On Fri,
Anyone know if there's a way to populate Finesse's Phone Book with CUCM or
LDAP directories to search?
Thanks.
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