[cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Erick Wellnitz
All, Quick question about licensing for CUCM/UCONN Going from 8.6 to10.5 I should be able to run the license count tool and submit to licensing along with a contract number, correct? Is there usually a long turn around time or is it still a day or less? Thanks!

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Josh Warcop
From: Bill Talleymailto:btal...@gmail.com Sent: ‎12/‎11/‎2014 6:36 PM To: Erick Wellnitzmailto:ewellnitzv...@gmail.com Cc: cisco-voipmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5 Hahahahahahahahahahaha... Sorry I shouldn't laugh

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Jeremy Bresley
/?2014 6:36 PM To: Erick Wellnitz mailto:ewellnitzv...@gmail.com Cc: cisco-voip mailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5 Hahahahahahahahahahaha... Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is laughable at best

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Bill Talley
-voip] licensing turn around time 8.6 to 10.5 Hahahahahahahahahahaha... Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is laughable at best. Licenses have to be approved by a product manager and its now increased to a 10-12 business day process. Luckily theres

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Anthony Holloway
This is a hot topic. I'll add my two cents too. If you are doing an RU upgrade, you don't need to run LCU. Simply add the CUCM to inventory in PLM, synchronize it and then run the Migration Request. It will pull all of the same info from CUCM that LCU does. This is hinted at in the upgrade guides

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Bill Talley
That's what I understood too, but the licensing team has required the LCU file before they will forward to a PM for review, on more than one occasion and as recently as three days ago. I've gone so far as to request requeueing, escalation to team lead, duty manager and still been required to

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Erick Wellnitz
Thanks all. I'm going to advise that we make sure clients have their licensing in order before initiating an upgrade and then making sure all the information is provided in the first request. Just today we were advised of 30 to 45 day turnaround for two clients. On Dec 11, 2014 7:07 PM, Bill