Re: [cisco-voip] MSP VoIP Monitoring

[Ryan Burtch]

Exactly! Prime Collab would be perfect except for one thing, it's only for
10.0 and above. lol.  Solution: Force all on-prem customers to upgrade.

Any other takers as to a good monitoring solution?




Sincerely,

Ryan Burtch

On Thu, Sep 25, 2014 at 1:04 PM, Heim, Dennis  wrote:

> Prime Collab with Assurance and Analytics would come to mind. I don’t have
> first-hand experience with that piece to the Prime Pie.
>
>
>
> *Dennis Heim | Collaboration Solutions Architect*
>
> World Wide Technology, Inc. | +1 314-212-1814
>
> [image: twitter] 
>
> [image: chat][image: Phone] <+13142121814>[image: video]
>
>
>
>
>
> *From:* Ryan Burtch [mailto:rburt...@gmail.com]
> *Sent:* Thursday, September 25, 2014 1:00 PM
> *To:* Heim, Dennis
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] MSP VoIP Monitoring
>
>
>
> Dennis:
>
>
>
> We have VOSS and we use that to admin our HCS system. The thing we need is
> voice traffic monitoring for our on-prem customers in one system. This
> needs to give us the ability to see what is going on with the VoIP specific
> traffic. e.g. who has excessive jitter on their line, dropped calls, MOS
> scores, etc.
>
>
>
> Any Ideas?
>
>
>
>
>
>
>
>
> Sincerely,
>
>
>
> Ryan Burtch
>
>
>
> On Thu, Sep 25, 2014 at 12:53 PM, Heim, Dennis 
> wrote:
>
> There is also Voss-4-UC, which has RBAC and multi-tenancy.
>
>
>
> *Dennis Heim | Collaboration Solutions Architect*
>
> World Wide Technology, Inc. | +1 314-212-1814
>
> [image: twitter] 
>
> [image: chat][image: Phone] <+13142121814>[image: video]
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Ryan Burtch
> *Sent:* Thursday, September 25, 2014 11:09 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] MSP VoIP Monitoring
>
>
>
> My company is looking for a VoIP monitoring solution that is Multi-Tennant
> capable.
>
>
>
> We manage several Customer's Voice environment and we need to be able to
> provide them statistics, troubleshooting, etc through a single pane of
> glass.
>
>
>
> This would be something like multi-tennant SolarWinds.
>
>
>
> Does anyone have any ideas?
>
>
>
>
>
>
>
>
> Sincerely,
>
>
>
> Ryan Burtch
>
>
>
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Re: [cisco-voip] MSP VoIP Monitoring

[Ryan Huff]

Ryan,

Prime is pretty sweet but if you're looking for qos tools (jitter stats, mos 
scores, delays ... etc) then I would look at two products:

1.) LiveAction . very qos centric
2.) NetBrains .. does do a lot with QOS but also does general layer2/3/4 
mapping

We're eval'ing NetBrains now and it looks pretty sweet. For instance, I can 
open a mapped Visio drawing of my topo that NetBrains created and I can hover 
on an interface and it will show any jitter/delays outside the threshold I 
define

From: dennis.h...@wwt.com
To: rburt...@gmail.com
Date: Thu, 25 Sep 2014 12:04:22 -0500
CC: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MSP VoIP Monitoring

Prime Collab with Assurance and Analytics would come to mind. I don’t have 
first-hand experience with that piece to the Prime Pie. Dennis Heim | 
Collaboration Solutions ArchitectWorld Wide Technology, Inc. | +1 314-212-1814  
From: Ryan Burtch [mailto:rburt...@gmail.com] 
Sent: Thursday, September 25, 2014 1:00 PM
To: Heim, Dennis
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MSP VoIP Monitoring Dennis: We have VOSS and we use 
that to admin our HCS system. The thing we need is voice traffic monitoring for 
our on-prem customers in one system. This needs to give us the ability to see 
what is going on with the VoIP specific traffic. e.g. who has excessive jitter 
on their line, dropped calls, MOS scores, etc. Any Ideas?   Sincerely, Ryan 
Burtch On Thu, Sep 25, 2014 at 12:53 PM, Heim, Dennis  
wrote:There is also Voss-4-UC, which has RBAC and multi-tenancy.  Dennis Heim | 
Collaboration Solutions ArchitectWorld Wide Technology, Inc. | +1 314-212-1814  
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Burtch
Sent: Thursday, September 25, 2014 11:09 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MSP VoIP Monitoring My company is looking for a VoIP 
monitoring solution that is Multi-Tennant capable. We manage several Customer's 
Voice environment and we need to be able to provide them statistics, 
troubleshooting, etc through a single pane of glass. This would be something 
like multi-tennant SolarWinds. Does anyone have any ideas?   Sincerely, Ryan 
Burtch 
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Re: [cisco-voip] Route call if rejected

[Brian Meade]

Just make a 2nd dial-peer with a higher preference with a
translation-profile applied to change the calling number.

On Thu, Sep 25, 2014 at 1:02 PM, Jack Martin 
wrote:

>  We have a route pattern with a called party transform mask so that Telco
> routes a call to our preferred Long Distance carrier.  Is there a way to
> program our H.323 gateway to transform the digits with a different mask if
> the call is rejected with the original transform mask?
>
> Thank you in advance for your help.
>
> ___
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>
>
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[cisco-voip] Route call if rejected

[Jack Martin]

 We have a route pattern with a called party transform mask so that Telco 
routes a call to our preferred Long Distance carrier.  Is there a way to 
program our H.323 gateway to transform the digits with a different mask if the 
call is rejected with the original transform mask?
 
Thank you in advance for your help.
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Re: [cisco-voip] MSP VoIP Monitoring

[Heim, Dennis]

Prime Collab with Assurance and Analytics would come to mind. I don’t have 
first-hand experience with that piece to the Prime Pie.

Dennis Heim | Collaboration Solutions Architect
World Wide Technology, Inc. | +1 314-212-1814
[cid:image001.png@01CFD8C1.39824480]
[cid:image002.png@01CFD8C1.39824480][cid:image003.png@01CFD8C1.39824480][cid:image004.png@01CFD8C1.39824480]


From: Ryan Burtch [mailto:rburt...@gmail.com]
Sent: Thursday, September 25, 2014 1:00 PM
To: Heim, Dennis
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MSP VoIP Monitoring

Dennis:

We have VOSS and we use that to admin our HCS system. The thing we need is 
voice traffic monitoring for our on-prem customers in one system. This needs to 
give us the ability to see what is going on with the VoIP specific traffic. 
e.g. who has excessive jitter on their line, dropped calls, MOS scores, etc.

Any Ideas?




Sincerely,

Ryan Burtch

On Thu, Sep 25, 2014 at 12:53 PM, Heim, Dennis 
mailto:dennis.h...@wwt.com>> wrote:
There is also Voss-4-UC, which has RBAC and multi-tenancy.

Dennis Heim | Collaboration Solutions Architect
World Wide Technology, Inc. | +1 314-212-1814
[cid:image001.png@01CFD8C1.39824480]
[cid:image002.png@01CFD8C1.39824480][cid:image003.png@01CFD8C1.39824480][cid:image004.png@01CFD8C1.39824480]


From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net]
 On Behalf Of Ryan Burtch
Sent: Thursday, September 25, 2014 11:09 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MSP VoIP Monitoring

My company is looking for a VoIP monitoring solution that is Multi-Tennant 
capable.

We manage several Customer's Voice environment and we need to be able to 
provide them statistics, troubleshooting, etc through a single pane of glass.

This would be something like multi-tennant SolarWinds.

Does anyone have any ideas?




Sincerely,

Ryan Burtch

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Re: [cisco-voip] MSP VoIP Monitoring

[Ryan Burtch]

Dennis:

We have VOSS and we use that to admin our HCS system. The thing we need is
voice traffic monitoring for our on-prem customers in one system. This
needs to give us the ability to see what is going on with the VoIP specific
traffic. e.g. who has excessive jitter on their line, dropped calls, MOS
scores, etc.

Any Ideas?




Sincerely,

Ryan Burtch

On Thu, Sep 25, 2014 at 12:53 PM, Heim, Dennis  wrote:

> There is also Voss-4-UC, which has RBAC and multi-tenancy.
>
>
>
> *Dennis Heim | Collaboration Solutions Architect*
>
> World Wide Technology, Inc. | +1 314-212-1814
>
> [image: twitter] 
>
> [image: chat][image: Phone] <+13142121814>[image: video]
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Ryan Burtch
> *Sent:* Thursday, September 25, 2014 11:09 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] MSP VoIP Monitoring
>
>
>
> My company is looking for a VoIP monitoring solution that is Multi-Tennant
> capable.
>
>
>
> We manage several Customer's Voice environment and we need to be able to
> provide them statistics, troubleshooting, etc through a single pane of
> glass.
>
>
>
> This would be something like multi-tennant SolarWinds.
>
>
>
> Does anyone have any ideas?
>
>
>
>
>
>
>
>
> Sincerely,
>
>
>
> Ryan Burtch
>
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Re: [cisco-voip] MSP VoIP Monitoring

[Brian Meade]

We use EM7 from Science Logic with a lot of plugins.

I think that the latest Prime Collaboration Assurance is now multi-tennant
but haven't tried it out.

On Thu, Sep 25, 2014 at 11:09 AM, Ryan Burtch  wrote:

> My company is looking for a VoIP monitoring solution that is Multi-Tennant
> capable.
>
> We manage several Customer's Voice environment and we need to be able to
> provide them statistics, troubleshooting, etc through a single pane of
> glass.
>
> This would be something like multi-tennant SolarWinds.
>
> Does anyone have any ideas?
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] MSP VoIP Monitoring

[Heim, Dennis]

There is also Voss-4-UC, which has RBAC and multi-tenancy.

Dennis Heim | Collaboration Solutions Architect
World Wide Technology, Inc. | +1 314-212-1814
[cid:image001.png@01CFD8BF.BA3AC2C0]
[cid:image002.png@01CFD8BF.BA3AC2C0][cid:image003.png@01CFD8BF.BA3AC2C0][cid:image004.png@01CFD8BF.BA3AC2C0]


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Burtch
Sent: Thursday, September 25, 2014 11:09 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MSP VoIP Monitoring

My company is looking for a VoIP monitoring solution that is Multi-Tennant 
capable.

We manage several Customer's Voice environment and we need to be able to 
provide them statistics, troubleshooting, etc through a single pane of glass.

This would be something like multi-tennant SolarWinds.

Does anyone have any ideas?




Sincerely,

Ryan Burtch
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[cisco-voip] MSP VoIP Monitoring

[Ryan Burtch]

My company is looking for a VoIP monitoring solution that is Multi-Tennant
capable.

We manage several Customer's Voice environment and we need to be able to
provide them statistics, troubleshooting, etc through a single pane of
glass.

This would be something like multi-tennant SolarWinds.

Does anyone have any ideas?




Sincerely,

Ryan Burtch
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Re: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port

[Matthew Loraditch]

I am talking about the logs on the IP phone itself Directories, Received Calls 
on 7960s. These are not callback calls


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter  |  
Facebook  | 
Website  |  Email 
Support
Support Phone. 410.252.8830


From: avhollo...@gmail.com [mailto:avhollo...@gmail.com] On Behalf Of Anthony 
Holloway
Sent: Thursday, September 25, 2014 10:42 AM
To: Matthew Loraditch
Cc: Daniel Pagan; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port

Is it possible they are receiving callback calls?  Callback is designed in all 
cases such that the calling number will be a CTI port.

Also, can you clarify which display you are talking about?  CAD Enterprise 
Data, CAD Call Info, IP Phone Display, IPPA cData, etc.

On Thu, Sep 25, 2014 at 7:24 AM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
No, as I have other users at the same site albeit in different 
queues/applications who do not have the issue and we are on CCX 9 there which 
doesn’t have this feature.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter  |  
Facebook  | 
Website  |  Email 
Support
Support Phone. 410.252.8830


From: Daniel Pagan [mailto:dpa...@fidelus.com]
Sent: Wednesday, September 24, 2014 11:14 AM
To: Matthew Loraditch; 
cisco-voip@puck.nether.net
Subject: RE: Received Call Logs for CCX Agents showing CTI Port

You might be referring to the CLI statement “utils uccx icd clid enable”. It 
requires a restart of the UCCX Engine.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf

- Dan

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Wednesday, September 24, 2014 11:03 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port

Instead of the actual CID info that shows up once the call is answered?

I feel like I’ve encountered this before but can’t remember where or what the 
heck setting to change.


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter  |  
Facebook  | 
Website  |  Email 
Support
Support Phone. 410.252.8830



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Re: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port

[Anthony Holloway]

Is it possible they are receiving callback calls?  Callback is designed in
all cases such that the calling number will be a CTI port.

Also, can you clarify which display you are talking about?  CAD Enterprise
Data, CAD Call Info, IP Phone Display, IPPA cData, etc.

On Thu, Sep 25, 2014 at 7:24 AM, Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

>  No, as I have other users at the same site albeit in different
> queues/applications who do not have the issue and we are on CCX 9 there
> which doesn’t have this feature.
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter   |  Facebook
>   | Website
>   |  Email Support
> 
>
> Support Phone. 410.252.8830
>
>
>
>
>
> *From:* Daniel Pagan [mailto:dpa...@fidelus.com]
> *Sent:* Wednesday, September 24, 2014 11:14 AM
> *To:* Matthew Loraditch; cisco-voip@puck.nether.net
> *Subject:* RE: Received Call Logs for CCX Agents showing CTI Port
>
>
>
> You might be referring to the CLI statement “utils uccx icd clid enable”.
> It requires a restart of the UCCX Engine.
>
>
>
>
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf
>
>
>
> - Dan
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net
> ] *On Behalf Of *Matthew Loraditch
> *Sent:* Wednesday, September 24, 2014 11:03 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] Received Call Logs for CCX Agents showing CTI Port
>
>
>
> Instead of the actual CID info that shows up once the call is answered?
>
>
>
> I feel like I’ve encountered this before but can’t remember where or what
> the heck setting to change.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter   |  Facebook
>   | Website
>   |  Email Support
> 
>
> Support Phone. 410.252.8830
>
>
>
>
>
> ___
> cisco-voip mailing list
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port

[Matthew Loraditch]

No, as I have other users at the same site albeit in different 
queues/applications who do not have the issue and we are on CCX 9 there which 
doesn't have this feature.
Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter  |  
Facebook  | 
Website  |  Email 
Support
Support Phone. 410.252.8830


From: Daniel Pagan [mailto:dpa...@fidelus.com]
Sent: Wednesday, September 24, 2014 11:14 AM
To: Matthew Loraditch; cisco-voip@puck.nether.net
Subject: RE: Received Call Logs for CCX Agents showing CTI Port

You might be referring to the CLI statement "utils uccx icd clid enable". It 
requires a restart of the UCCX Engine.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf

- Dan

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Wednesday, September 24, 2014 11:03 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port

Instead of the actual CID info that shows up once the call is answered?

I feel like I've encountered this before but can't remember where or what the 
heck setting to change.


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter  |  
Facebook  | 
Website  |  Email 
Support
Support Phone. 410.252.8830


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Re: [cisco-voip] RSVP for CAC

[Anthony Holloway]

Bernhard,

Did you put codec pass-through on your MTP profile as well as your audio
codec?  This should allow all other media (H264, BFCP, FECC, etc.)

Like this:

dspfarm profile 1 mtp
 codec pass-through
 codec g729r8
 rsvp
 max sess soft 10
 assoc app sccp
 no shut
!


On Thu, Sep 25, 2014 at 1:01 AM, Bernhard Albler 
wrote:

> Hi Dennis,
> nails up the media, be careful with jabber bfcp sharing, this does not
> work for me with rsvp cac ( IOS should support BFCP over MTP in newer
> versions)
> cheets
> bernhard
>
> --
> Sent from a touchscreen device with impossibly small keys, please excuse
> any typos
>
> On 25 Sep 2014, at 04:20, Heim, Dennis  wrote:
>
> Is anyone using RSVP for CAC? I know it uses a special MTP to make the
> RSVP reservation. Does it actually nail up the call via this MTP or is it
> just used to signaling?
>
>
>
> *Dennis Heim | Collaboration Solutions Architect*
>
> World Wide Technology, Inc. | +1 314-212-1814
>
>  
>
>  <+13142121814>
>
>
>
>
>
> ___
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>
>
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Re: [cisco-voip] RSVP for CAC

[Bernhard Albler]

Yeah, using pass through, still no BFCP share on jabber
Verified the multiple streams as well

On Thu, Sep 25, 2014 at 10:33 AM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> Bernhard,
>
> Did you put codec pass-through on your MTP profile as well as your audio
> codec?  This should allow all other media (H264, BFCP, FECC, etc.)
>
> Like this:
>
> dspfarm profile 1 mtp
>  codec pass-through
>  codec g729r8
>  rsvp
>  max sess soft 10
>  assoc app sccp
>  no shut
> !
>
>
> On Thu, Sep 25, 2014 at 1:01 AM, Bernhard Albler <
> bernhard.alb...@gmail.com> wrote:
>
>> Hi Dennis,
>> nails up the media, be careful with jabber bfcp sharing, this does not
>> work for me with rsvp cac ( IOS should support BFCP over MTP in newer
>> versions)
>> cheets
>> bernhard
>>
>> --
>> Sent from a touchscreen device with impossibly small keys, please excuse
>> any typos
>>
>> On 25 Sep 2014, at 04:20, Heim, Dennis  wrote:
>>
>> Is anyone using RSVP for CAC? I know it uses a special MTP to make the
>> RSVP reservation. Does it actually nail up the call via this MTP or is it
>> just used to signaling?
>>
>>
>>
>> *Dennis Heim | Collaboration Solutions Architect*
>>
>> World Wide Technology, Inc. | +1 314-212-1814
>>
>>  
>>
>>  <+13142121814>
>>
>>
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-- 
Bernhard Albler, +4369917207384
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"Was Nachwelt! Wie komm' ich dazu was für die Nachwelt zu tun? Was hat denn
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Re: [cisco-voip] RSVP for CAC

[Heim, Dennis]

Bernhard:

Thanks. Have you had any other lessons learned or pain points or regrets from 
going the RSVP route?

Dennis Heim | Collaboration Solutions Architect
World Wide Technology, Inc. | +1 314-212-1814
[cid:image001.png@01CFD874.61A20DD0]
[cid:image002.png@01CFD874.61A20DD0][cid:image003.png@01CFD874.61A20DD0][cid:image004.png@01CFD874.61A20DD0]


From: Bernhard Albler [mailto:bernhard.alb...@gmail.com]
Sent: Thursday, September 25, 2014 2:01 AM
To: Heim, Dennis
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] RSVP for CAC

Hi Dennis,
nails up the media, be careful with jabber bfcp sharing, this does not work for 
me with rsvp cac ( IOS should support BFCP over MTP in newer versions)
cheets
bernhard

--
Sent from a touchscreen device with impossibly small keys, please excuse any 
typos

On 25 Sep 2014, at 04:20, Heim, Dennis 
mailto:dennis.h...@wwt.com>> wrote:
Is anyone using RSVP for CAC? I know it uses a special MTP to make the RSVP 
reservation. Does it actually nail up the call via this MTP or is it just used 
to signaling?

Dennis Heim | Collaboration Solutions Architect
World Wide Technology, Inc. | +1 314-212-1814




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