[cisco-voip] CUCM 9971 Pickup Visual Notifications

2014-12-11 Thread Jason Aarons (AM)
The CUCM 9971 has some visual on-screen Pickup notifications. Can I adjust how long these pickup notifications are on-screen? Is there a Service Parameter for timeouts etc for the visual Pickup notifications and audio notifications? ___ cisco-voip

Re: [cisco-voip] CUCM 9971 Pickup Visual Notifications

2014-12-11 Thread Brian Meade
There's also a Call Park Display Timer CallManager service parameter. On Thu, Dec 11, 2014 at 4:53 PM, Brian Meade bmead...@vt.edu wrote: You could try adjusting the Incoming Call Toast Timer on the device. On Thu, Dec 11, 2014 at 4:14 PM, Jason Aarons (AM) jason.aar...@dimensiondata.com

[cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Erick Wellnitz
All, Quick question about licensing for CUCM/UCONN Going from 8.6 to10.5 I should be able to run the license count tool and submit to licensing along with a contract number, correct? Is there usually a long turn around time or is it still a day or less? Thanks!

Re: [cisco-voip] CUCM 9971 Pickup Visual Notifications

2014-12-11 Thread Brian Meade
You could try adjusting the Incoming Call Toast Timer on the device. On Thu, Dec 11, 2014 at 4:14 PM, Jason Aarons (AM) jason.aar...@dimensiondata.com wrote: The CUCM 9971 has some visual on-screen Pickup notifications. Can I adjust how long these pickup notifications are on-screen? Is

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Josh Warcop
I'm not sure what licensing team you're working with but there is a specific migration team for Collab products. We do several upgrades monthly for clients and it has never been over 24 hours. Understanding everything that needs to be done prior to engaging TAC is usually the fault of the

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Jeremy Bresley
2 days? I'd be happy with 2 WEEKS from most of my interactions with licensing recently. And having to get account team to escalate to get some of them resolved in that time frame. (CallManager/Unity and Prime Collaboration Assurance/Provisioning licensing issues in the last couple weeks,

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Bill Talley
I can send you a list of several SRs offline. We provide Cisco SOs, UCSS contracts, Cisco.com usernames, LCU files and PLM license requests. The standard response WAS 5-7 business days, but within the past two weeks the standard response has increased to 10-12 business days while awaiting

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Anthony Holloway
This is a hot topic. I'll add my two cents too. If you are doing an RU upgrade, you don't need to run LCU. Simply add the CUCM to inventory in PLM, synchronize it and then run the Migration Request. It will pull all of the same info from CUCM that LCU does. This is hinted at in the upgrade guides

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Bill Talley
That's what I understood too, but the licensing team has required the LCU file before they will forward to a PM for review, on more than one occasion and as recently as three days ago. I've gone so far as to request requeueing, escalation to team lead, duty manager and still been required to

[cisco-voip] CFA/SNR fails with 503 Request Timeout at Proxy...

2014-12-11 Thread Jonathan Charles
CCM - H323 - CUBE - SIP TRUNK - Verizon SIP We are seeing the following SIP errors on CFA/SNR calls: SIP/2.0 503 Request Timeout At Proxy Via: SIP/2.0/UDP 157.130.97.178:5060;branch=z9hG4bKACD87F86 From: PLACE sip:ORIGINAL OUTSIDE CALLING

Re: [cisco-voip] licensing turn around time 8.6 to 10.5

2014-12-11 Thread Erick Wellnitz
Thanks all. I'm going to advise that we make sure clients have their licensing in order before initiating an upgrade and then making sure all the information is provided in the first request. Just today we were advised of 30 to 45 day turnaround for two clients. On Dec 11, 2014 7:07 PM, Bill