Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

2017-08-06 Thread Hamu Ebiso 
Thank you very much Ryan!



Sent from my Sprint Samsung Galaxy S® 6.


 Original message 
From: "Ryan Ratliff (rratliff)" <rratl...@cisco.com>
Date: 8/6/17 8:47 AM (GMT-06:00)
To: Hamu Ebiso <hebiso2...@hotmail.com>
Cc: "Wykoff, Robert" <rwyk...@sentinel.com>, Matthew Loraditch 
<mloradi...@heliontechnologies.com>, cisco-voip voyp list 
<cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

Use a hunt pilot that points to the Unity ports or SIP trunk just like you do 
for voicemail, but use a routing rule in Unity to send the calls to the 
appropriate call handler.
Start with a doc similar to 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html
 (for your version) and go from there.

-Ryan

On Aug 4, 2017, at 1:51 PM, Hamu Ebiso 
<hebiso2...@hotmail.com<mailto:hebiso2...@hotmail.com>> wrote:


Hi Robert,

This kind of configuration is new to me and need guidance. I am just wondering 
how do I sent the call to unity for Schedule and Holiday?

thanks
Hamu


From: Wykoff, Robert <rwyk...@sentinel.com<mailto:rwyk...@sentinel.com>>
Sent: Friday, August 4, 2017 12:40 PM
To: Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list
Subject: RE: Need guidence to move Avaya users to cisco CUCM

Correct send the calls to unity for holiday, and then us caller input to send 
the call to separate hunt groups in Call Manager based on skill sets should 
work.




Robert Wykoff
Western Region Team Lead, Collaboration, Security, R/S,  Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach:  1-480-897-5938
Email/Webex: rwyk...@sentinel.com<mailto:rwyk...@sentinel.com>

Customer Service:  1-800-860-8102<tel:+18008608102> (24x7x365)



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso <hebiso2...@hotmail.com<mailto:hebiso2...@hotmail.com>>; 
cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably 
get something close to what you want.





There are no skill levels in CUCM, that is what contact center is for.  The 
closest you will get is longest idle in your line group settings.



Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
Twitter<https://twitter.com/HelionTech> | 
LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> 
| G+<https://plus.google.com/+Heliontechnologies/posts>



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu 
Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



I will be moving payroll group from Avaya phone system to Cisco CUCM. These 
users are accustomed to features that is not available in CUCM. I am just 
wondering if you can help how to replicate what those user have in Avaya to 
Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this 
without contact Center.




If calls dialed to group main number, it will go to the most idle Agent based 
on defined skill Level





Any help is greatly appreciated.



Thank you very much in advance.



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Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

2017-08-06 Thread Ryan Ratliff (rratliff) 
Use a hunt pilot that points to the Unity ports or SIP trunk just like you do 
for voicemail, but use a routing rule in Unity to send the calls to the 
appropriate call handler.
Start with a doc similar to 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html
 (for your version) and go from there.

-Ryan

On Aug 4, 2017, at 1:51 PM, Hamu Ebiso 
<hebiso2...@hotmail.com<mailto:hebiso2...@hotmail.com>> wrote:


Hi Robert,

This kind of configuration is new to me and need guidance. I am just wondering 
how do I sent the call to unity for Schedule and Holiday?

thanks
Hamu


From: Wykoff, Robert <rwyk...@sentinel.com<mailto:rwyk...@sentinel.com>>
Sent: Friday, August 4, 2017 12:40 PM
To: Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list
Subject: RE: Need guidence to move Avaya users to cisco CUCM

Correct send the calls to unity for holiday, and then us caller input to send 
the call to separate hunt groups in Call Manager based on skill sets should 
work.




Robert Wykoff
Western Region Team Lead, Collaboration, Security, R/S,  Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach:  1-480-897-5938
Email/Webex: rwyk...@sentinel.com<mailto:rwyk...@sentinel.com>

Customer Service:  1-800-860-8102<tel:+18008608102> (24x7x365)



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso <hebiso2...@hotmail.com<mailto:hebiso2...@hotmail.com>>; 
cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably 
get something close to what you want.





There are no skill levels in CUCM, that is what contact center is for.  The 
closest you will get is longest idle in your line group settings.



Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
Twitter<https://twitter.com/HelionTech> | 
LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> 
| G+<https://plus.google.com/+Heliontechnologies/posts>



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu 
Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



I will be moving payroll group from Avaya phone system to Cisco CUCM. These 
users are accustomed to features that is not available in CUCM. I am just 
wondering if you can help how to replicate what those user have in Avaya to 
Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this 
without contact Center.




If calls dialed to group main number, it will go to the most idle Agent based 
on defined skill Level





Any help is greatly appreciated.



Thank you very much in advance.



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Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

2017-08-04 Thread Hamu Ebiso 

Hi Robert,


This kind of configuration is new to me and need guidance. I am just wondering 
how do I sent the call to unity for Schedule and Holiday?


thanks

Hamu



From: Wykoff, Robert <rwyk...@sentinel.com>
Sent: Friday, August 4, 2017 12:40 PM
To: Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list
Subject: RE: Need guidence to move Avaya users to cisco CUCM


Correct send the calls to unity for holiday, and then us caller input to send 
the call to separate hunt groups in Call Manager based on skill sets should 
work.



[CCIE_Collaboration_75px]

Robert Wykoff

Western Region Team Lead, Collaboration, Security, R/S,  Support Services

CCIE Voice/Collaboration # 18774

Sentinel Technologies, Inc.

Single Number Reach:  1-480-897-5938

Email/Webex: rwyk...@sentinel.com<mailto:rwyk...@sentinel.com>



Customer Service:  1-800-860-8102<tel:+18008608102> (24x7x365)



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso <hebiso2...@hotmail.com>; cisco-voip voyp list 
<cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



Unity Connection has holiday scheduling.

Here is the 9.x guide, albeit nothing has really changed:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf

You can run your Hunt group through there via an auto attendant and probably 
get something close to what you want.





There are no skill levels in CUCM, that is what contact center is for.  The 
closest you will get is longest idle in your line group settings.



Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook<https://www.facebook.com/heliontech?ref=hl> | 
Twitter<https://twitter.com/HelionTech> | 
LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> 
| G+<https://plus.google.com/+Heliontechnologies/posts>



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu 
Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



I will be moving payroll group from Avaya phone system to Cisco CUCM. These 
users are accustomed to features that is not available in CUCM. I am just 
wondering if you can help how to replicate what those user have in Avaya to 
Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this 
without contact Center.

[cid:image002.png@01D30D0E.066C4B20]



If calls dialed to group main number, it will go to the most idle Agent based 
on defined skill Level

[cid:image003.png@01D30D0E.066C4B20]

[cid:image004.png@01D30D0E.066C4B20]



Any help is greatly appreciated.



Thank you very much in advance.


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cisco-voip@puck.nether.net
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Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

2017-08-04 Thread Hamu Ebiso 
Thank you Very much Matt for your imput. I know there will not be any Skill 
group CUCM but wondering guidance how configure other functionality in CUCM and 
unity server.


thanks

Hamu



From: Matthew Loraditch 
Sent: Friday, August 4, 2017 12:33 PM
To: Hamu Ebiso; cisco-voip voyp list
Subject: RE: Need guidence to move Avaya users to cisco CUCM


Unity Connection has holiday scheduling.

Here is the 9.x guide, albeit nothing has really changed:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf

Managing Schedules and Holidays in Cisco Unity Connection 
9
www.cisco.com
11-2 System Administration Guide for Cisco Unity Connection Release 9.x Chapter 
11 Managing Schedules and Holidays in Cisco Unity Connection 9.x



You can run your Hunt group through there via an auto attendant and probably 
get something close to what you want.





There are no skill levels in CUCM, that is what contact center is for.  The 
closest you will get is longest idle in your line group settings.



Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518


Facebook | 
Twitter | 
LinkedIn 
| G+



From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu 
Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list 
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM



I will be moving payroll group from Avaya phone system to Cisco CUCM. These 
users are accustomed to features that is not available in CUCM. I am just 
wondering if you can help how to replicate what those user have in Avaya to 
Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this 
without contact Center.

[cid:image002.png@01D30D25.CD016C90]



If calls dialed to group main number, it will go to the most idle Agent based 
on defined skill Level

[cid:image003.png@01D30D25.CD016C90]

[cid:image004.png@01D30D25.CD016C90]



Any help is greatly appreciated.



Thank you very much in advance.


___
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cisco-voip@puck.nether.net
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Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

2017-08-04 Thread Wykoff, Robert 
Correct send the calls to unity for holiday, and then us caller input to send 
the call to separate hunt groups in Call Manager based on skill sets should 
work.

[CCIE_Collaboration_75px]
Robert Wykoff
Western Region Team Lead, Collaboration, Security, R/S,  Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach:  1-480-897-5938
Email/Webex: rwyk...@sentinel.com<mailto:rwyk...@sentinel.com>

Customer Service:  1-800-860-8102<tel:+18008608102> (24x7x365)

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso <hebiso2...@hotmail.com>; cisco-voip voyp list 
<cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably 
get something close to what you want.


There are no skill levels in CUCM, that is what contact center is for.  The 
closest you will get is longest idle in your line group settings.

Matthew G. Loraditch - CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
Twitter<https://twitter.com/HelionTech> | 
LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> 
| G+<https://plus.google.com/+Heliontechnologies/posts>

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu 
Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM


I will be moving payroll group from Avaya phone system to Cisco CUCM. These 
users are accustomed to features that is not available in CUCM. I am just 
wondering if you can help how to replicate what those user have in Avaya to 
Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this 
without contact Center.

[cid:image002.png@01D30D0E.066C4B20]



If calls dialed to group main number, it will go to the most idle Agent based 
on defined skill Level

[cid:image003.png@01D30D0E.066C4B20]

[cid:image004.png@01D30D0E.066C4B20]



Any help is greatly appreciated.



Thank you very much in advance.


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cisco-voip@puck.nether.net
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Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

2017-08-04 Thread Matthew Loraditch 
Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably 
get something close to what you want.


There are no skill levels in CUCM, that is what contact center is for.  The 
closest you will get is longest idle in your line group settings.

Matthew G. Loraditch - CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook | 
Twitter | 
LinkedIn 
| G+

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu 
Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list 
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM


I will be moving payroll group from Avaya phone system to Cisco CUCM. These 
users are accustomed to features that is not available in CUCM. I am just 
wondering if you can help how to replicate what those user have in Avaya to 
Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this 
without contact Center.

[cid:image002.png@01D30D25.CD016C90]



If calls dialed to group main number, it will go to the most idle Agent based 
on defined skill Level

[cid:image003.png@01D30D25.CD016C90]

[cid:image004.png@01D30D25.CD016C90]



Any help is greatly appreciated.



Thank you very much in advance.


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