We have a UCCX queue that has the logic that if all agents are Not Ready,
it will send the call to voicemail. This particular CSQ has a small number
of agents so we're running into the problem where all agents are Not Ready
because one or two agents are making outbound calls. Any suggestions of
10.6 Finesse, just making call from the agent phone (following up on VM
generally)
--
Ben Story
CCNP, CCNA, CCNA Wireless, CCDA
ben.st...@gmail.com
ben.st...@gmail.com
@ntwrk80
http://showbrain.blogspot.com
http://rand0mw0rds.blogspot.com
From sour-faced saints and silly devotions, good Lord,
Thinking off the top of my head, the simplest solution would probably be to
add a new primary line to their phones, and bump the ACD line down to line
two. This way, when they make the outbound call, their ACD line stays idle
and they stay Ready.
A more complex option is to use some advanced
What version of UCCX? CAD or Finesse? Outbound subsystem or just making
calls from Agent phone?
On Thu, Feb 26, 2015 at 10:50 AM Ben Story ben.st...@gmail.com wrote:
We have a UCCX queue that has the logic that if all agents are Not Ready,
it will send the call to voicemail. This particular
