Not sure we can do that quickly.
What we are seeing is the phones (8841) are profiled properly sometimes, but
then other times, they get profiled as a wireless device. We also have WAPs on
the network being profiled. I am wondering if the issue is profiling based on
MAC address since both
Hi Bill,
You are correct, you create a screen-pop workflow. More details in below
link:
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.html
Regards,
Ankur
On Tue, Sep 20, 2016 at 11:02 PM, Bill Talley wrote:
> To
I don't know much about U.S. standards but I'd be surprised if it was required.
It would probably just depend on your contract with them. I.e., if they have a
written technical specification of the service you are buying, then obviously
they need to meet that specification. In Canada, those
Thanks for all the advice. An update on this issue:
We have been in contact with the carrier. They have indicated that others have
had similar issues, all since moving to a “new” softswitch at the CO. The CO
tech has apparently verified that the signalling is going out, but doesn’t get
passed