[cisco-voip] CCX 9.0 Upload File

Hi I'm trying use the emergency script from https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html I don't understand and they should be place in customer location of UCCX. From googling and debugging today I'm

Re: [cisco-voip] anyone try Skype Connect ?

Yes, I have it working in my organisation we use three different skype buttons which direct people to different call center queues (inbound only) It was fairly straightforward to setup - DTMF required a little bit of tweaking due to the CUBE and call center being inband\outband. The standard setup

Re: [cisco-voip] Voice-mail Failover CUC is not working

: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Andrew Grech Sent: Thursday, 5 June 2014 5:03 PM To: Cisco VoIP Group Subject: [cisco-voip] Voice-mail Failover CUC is not working Hi All, I have just finished installing a subscriber Unity 10.x server. Then I changed my

Re: [cisco-voip] Monitoring tool or best way to monitor

If it shows via cli via the cmd below Try using the following linux tools such as expect or fabric. To auto login and run the cmd. Output could then be redirected to a file and graphed or thresholds set. On 19/06/2014 5:20 AM, Wes Sisk (wsisk) ws...@cisco.com wrote: Hi Michael, I am not

Re: [cisco-voip] Cisco Prime License Manager behind a proxy

If you really want this feature maybe you could ask Cisco to login and root and edit your system environmental files, however you will lose the settings on a switch version. On Tue, Jun 17, 2014 at 1:46 AM, Mike King m...@mpking.com wrote: This shouldn't be this hard. Can the Cisco Prime

Re: [cisco-voip] SSO ADFS Guide?

thanks for this it was on my todo list On Thu, Jun 26, 2014 at 8:32 AM, Tim Smith tim.sm...@enject.com.au wrote: If you haven’t met already, this guy will be your new best friend for troubleshooting SAML SSO issues. https://addons.mozilla.org/en-US/firefox/addon/saml-tracer/ Cheers,

Re: [cisco-voip] Unity Connection HA license

For 10 as long as you return service to your primary node in like 30? days all good On 28/06/2014 4:53 AM, Mike mik...@msn.com wrote: Does anyone know if Unity Connection HA licenses are free after the initial order? Maybe through PUT? ___

[cisco-voip] Presence and IM 10x Cluster

Hi, I currently have a single presence server and am looking to add a second one for redundancy over the wan. I'd like a Active/Standby Redundant High-Availability Deployment (our DR site can get abused) Currently using jabber integration, presence and persistent chat groups via a external

[cisco-voip] CUIC 9 - Call Custom variable report application - HTTP Trigger applications not available

Hi, Is it possible to report on HTTP Trigger applications? The inbuilt call custom variable report in CUIC does not not show all applications configured in UCCX. I'm using the example webcallback scripts and setting enterprise data in the http trigger application which I'd like to report on. I

[cisco-voip] UCCX tomcat - move to CA signed certificate Gotya's?

I'm going to signing my UCCX tomcat certificate with a internal trusted root authority this week and restarting the Tomcat service. Can anyone think of any issues this may cause for logged in agents or the contact center general? This is going to be done for the socialminer agent desktop page.

Re: [cisco-voip] Group Chat room trailing characters

PS this is a active\standby presence install, I have only assigned one chat group alias to the primary node. On Mon, Oct 13, 2014 at 12:13 AM, Andrew Grech agrec...@gmail.com wrote: Hi I don't know if this is standard behavior and I'll log a Tac tomorrow. However I noticed chat rooms I create

Re: [cisco-voip] Jabber contact disappears consistently

Could be the resource-part of the full JID changing. Use pidgin and look up the user in say pidgin and you will see usern...@example.com\resource then move a user in the subcluster and see if it changes. Then you'll know its how cisco jabber is storing the contacts. On Sat, Nov 22, 2014 at 6:48

[cisco-voip] UCCX Virtual 9.0(2) to 10.6(1) Upgrade

Hi, I'm preparing an upgrade of uccx 9.0(2) to 10.6(1) When would be be the best time to adjust the OVA file? I need to change the RAM and Guest OS to RHEL6 (although Guest OS change step is not documented) The guide says It is highly recommended that you gracefully shut down the UCCX VMs,

Re: [cisco-voip] UCCX Virtual 9.0(2) to 10.6(1) Upgrade

: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Andrew Grech Sent: Thursday, February 19, 2015 11:43 PM To: Cisco VoIP Group Subject: [cisco-voip] UCCX Virtual 9.0(2) to 10.6(1) Upgrade Hi, I'm preparing an upgrade of uccx 9.0(2) to 10.6(1) When would

Re: [cisco-voip] can you pass a variable to the URL of agent browser in CAD?

Go to http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-implementation-design-guides-list.html and grab Cisco Unified Contact Center Express Script Repository 9.0(2)

Re: [cisco-voip] Strange routing behavior cucm 10.5 and int'l pattern

Why do we include a # for international? On 14/02/2015 8:06 AM, Brian Meade bmead...@vt.edu wrote: If your route pattern is 9.011!#, users have to dial the # at the end to match and your discard should be pre-dot trailing hash. Usually you'll have 2 RPs for international (9.011! and 9.011!#).

[cisco-voip] Fwd: UCCX 10.6 Standard CUIC Concurrent Peak Call Report

-- Forwarded message -- From: Andrew Grech agrec...@gmail.com Date: Tue, Mar 17, 2015 at 1:24 PM Subject: Re: [cisco-voip] UCCX 10.6 Standard CUIC Concurrent Peak Call Report To: Anthony Holloway avholloway+cisco-v...@gmail.com Thanks Anthony, Its close but no cigar

[cisco-voip] UCCX 10.6 Standard CUIC Concurrent Peak Call Report

Hey All, Within the standard version of CUIC can some give me some guidance on how to create a peak concurrent call volume report? I can do lots of summary reports.. Many thanks Andrew ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...

Hi john, I've had a ISO from Linux to prime with bad permissions and had this error On 10/03/2015 1:13 PM, Jonathan Charles jonv...@gmail.com wrote: OK, let me try via SFTP (Windows box)... see what happens... Jonathan On Mon, Mar 9, 2015 at 9:26 PM, Charles Goldsmith wo...@justfamily.org

Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5

Supported vs the system will upgrade are two different things. On 27/03/2015 1:51 AM, Nick csv...@googlemail.com wrote: Hi All Just checking through documentation for CUCM 10.5 for an upgrade, the compatibility guide states that a direct upgrade is from 8.6.1 onwards as shown below.

Re: [cisco-voip] Phone Services URLs

What is the current recommendation for HA extension mobility (single cluster) I've read about VIPs and DNS round robin. On Tue, Mar 3, 2015 at 2:27 AM, Jason Aarons (AM) jason.aar...@dimensiondata.com wrote: I’d like to create a Phone Services URLs and list multiple servers and have a

[cisco-voip] UCCX 10.5(2) Bug - Presence Integration

Word of warning, I have just upgraded from UCCX 10.5(2) integrated with IM and Presence 10.0(1) and I'm hitting bug CSCur84150 Soon as UCCX came online IM and Presence CPU spiked to 99%. Now during the day jabber will go offline and presence status will not update. I hope that Cisco confirm its

[cisco-voip] Lead Second

Hi Guys, As an advisory please check here for the up and coming leap second. Some UC versions are affected http://www.cisco.com/web/about/doing_business/leap-second.html#~ProductInformation ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] Very Strange SSL Issue...

When issuing certs with SANS the CN needs to included as a SAN. FYI On Wed, May 27, 2015 at 6:57 AM, Matthew Loraditch mloradi...@heliontechnologies.com wrote: The only SAN was the root of the domain name.. but I removed that and now it works. Oddest thing I’ve seen in a while.. Matthew

Re: [cisco-voip] OT: Telemanagement software/IT billing

Tri-Line here no complaints On Wed, May 27, 2015 at 5:16 AM, Ed Leatherman ealeather...@gmail.com wrote: Hello! I was wondering if any edu folks on the list would mind a few out-of-band questions around telemanagement software, IT billing, and the like. We're looking at renewal/upgrade on

[cisco-voip] Guest \ Visitors 100% extension mobility environment

Hi, We are a 100% extension mobility shop. Logged out phones only have access to emergency and internal numbers. Recently due to organisational changes we are experiencing more guests\visitors requiring phone access. Two solutions I can see, create X amount of guest phone accounts and have the

Re: [cisco-voip] IMP - Jabber for Everyone, MRA and private/public IP addressing

does expressway support third party xmpp clients? I saw a no yes it does. You just have direct to xmpp-client srv to the expressway. I also use it for federation with external lync On 28 Jul 2015 3:07 am, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: I just want to raise a point for us

Re: [cisco-voip] CUCM IMP and postgress database instances

If you do active / standby presence you can't have it point to the same external chat db. As a result you'll need to do some kind of load balancing / application level dns (gtm) On 22 Jul 2015 7:58 am, Ryan Huff ryanh...@outlook.com wrote: If you need/want any additional assistance just unicast

Re: [cisco-voip] Phantom tomcat-trust cert

https://tools.cisco.com/bugsearch/bug/CSCuv75866 On Tue, 6 Oct 2015 2:14 am Brian Meade wrote: > Maybe this? https://tools.cisco.com/bugsearch/bug/CSCun33173 > > Try manually stopping the Cisco Intercluster Sync Agent Service and > deleting the certificate. > > On Sun, Oct 4,

Re: [cisco-voip] Nuance UCCE Alternative for ASR/TTS

Just the other night I got bord and made my own app for this. Note will not go into production but was fun. Ccx takes voice recording and stores as wav Ccx posts recording to server using api step my server converts wav then uploads to googles api. My app returns OK to ccx Ccx makes a get

Re: [cisco-voip] Expressway E with two external domain

Would this come under domain trusts? On 6 Jul 2015 2:53 am, Rajkumar Yadav rajkumarya...@y7mail.com wrote: Is it possible for expressway E with two external domain. we have 2 external domain for a company, domain like ciscoindia.com and ciscouae.com How can we achieve the login for the 2 user

Re: [cisco-voip] Not supported I'm sure..... but what do you think?

I wouldn't go for the NAT. Rather setup a "faker" VM with a bunch of network interfaces using the same IP as your NTP\DNS server. I've used this method before. ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] UCCX script question

Been awhile since I checked, but I have a feeling the directory where that example emergency script stores it's file is not persistent on reboot/upgrade On Mon, 2 Jan 2017, 1:42 PM Terry Oakley wrote: > Thanks Ray. Some very good examples and some great assistance.