Been awhile since I checked, but I have a feeling the directory where that example emergency script stores it's file is not persistent on reboot/upgrade
On Mon, 2 Jan 2017, 1:42 PM Terry Oakley <[email protected]> wrote: > Thanks Ray. Some very good examples and some great assistance. Thank > you. > > > > *From:* Ray Maslanka [mailto:[email protected]] > *Sent:* December 31, 2016 12:35 PM > *To:* Terry Oakley <[email protected]> > *Cc:* [email protected] > *Subject:* Re: [cisco-voip] UCCX script question > > > > Terry, > > You can find good examples of scripts that will help you with this in > Cisco's script repository. You can download what I believe is the latest > here: > http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip > > Check out the BaseLinePrompt.aef script as an example of a way to allow > users the ability to record prompts via a TUI. You can give users the > ability to record and / or rerecord a prompt that's referenced in your > script over the phone as necessary (i.e. "email is down" vs. "internet is > down", etc.) without a UCCX administrator's assistance. > > Then you can use the logic found in the sample emergency.aef and > emergencyCheck.aef scripts to allow the same TUI user to indicate that that > newly recorded "emergency" prompt should be played, rather than your normal > "all services are working" prompt. > > Hope that helps. > > Ray Maslanka > > > > On Sat, Dec 31, 2016 at 12:19 AM, Terry Oakley <[email protected]> > wrote: > > Does anyone have an example of a UCCX script that has the ability for a > call centre or service desk to change a prompt? > > > > An example would be based on our ServiceDesk wanting to change the welcome > prompt to inform the caller that ‘all services are working’ to ‘email is > down’ etc. I was hoping that someone would have an example of a script > that would allow the call centre staff to change the script without having > to load prompts or edit the script. > > > > Thanks > > > > Terry > > > > *Terry Oakley* > > Telecommunications Coordinator *| *Information Technology Services > > *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta > *| *T4N 5H5 > > work (403) 342-*3521 **| * FAX (403) 343-4034 > > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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