<ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Jabber IM service Issue
In IM under Presence->Domains, do you have multiple domains listed?
Do you have something other than default
:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Friday, December 22, 2017 7:18 PM
>
> *To:* Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com>
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Jabber IM service Issue
>
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>
> I don't see
22, 2017 7:18 PM
To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Jabber IM service Issue
I don't see any connection attempts on port 5222 in the logs. Might want to
enable tcpdump on the Diagnostic Logging page and try again.
Al
s smooth and login successfully but with
> one exception that IM service is not available.
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> Best Regards
>
>
>
> Ahmed Abd EL-Rahman
>
> Senior Network Engineer
>
>
>
> *From:* bmead...@gmail.com [mailt
de
Sent: Tuesday, December 19, 2017 1:01 AM
To: Ahmed Abd EL-Rahman
<ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Jabber IM service Issue
In IM under Presence->Domains
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> Best Regards
>
>
>
> Ahmed Abd EL-Rahman
>
> Senior Network Engineer
>
>
>
> *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Tuesday, December 19, 2017 1:01 AM
> *To:* Ahmed Abd
gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, December 18, 2017 11:50 PM
>
> *To:* Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com>
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Jabber IM service Issue
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>
rah...@bmbgroup.com>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Jabber IM service Issue
Are you using flexible Jabber ID?
One thing to make sure is that first time MRA login gets rid of the domain
portion in the username on the username/password form after entering
username@
ip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Jabber IM service Issue
Is your domain provisioned with the WebEx connect service?
On Dec 18, 2017, at 3:43 PM, Ahmed Abd EL-Rahman
<ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wr
k.nether.net
Subject: Re: [cisco-voip] Jabber IM service Issue
Is your domain provisioned with the WebEx connect service?
On Dec 18, 2017, at 3:43 PM, Ahmed Abd EL-Rahman
<ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote:
Hi Brian,
Will try what you suggested, but
;
>
>
> *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, December 18, 2017 11:27 PM
>
> *To:* Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com>
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Jabber I
mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Jabber IM service Issue
Try removing "inspect sip" from the global policy. You don't want that in
there with Expressway. Not sure if XMPP traffic hits that as well or not.
You can also try refreshing the IM Servers on the Expr
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Jabber IM service Issue
Try removing "inspect sip" from the global policy. You don't want that in
there with Expressway. Not sure if XMPP traffic hits that as well or not.
You can also try refreshing the IM Servers on the Expr
>
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>
> Best Regards
>
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> Ahmed Abd EL-Rahman
>
> Senior Network Engineer
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>
>
> *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, December 18,
] On Behalf Of Brian Meade
Sent: Monday, December 18, 2017 10:43 PM
To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Jabber IM service Issue
Looks like possible XMPP/TCP 5222 connection issues from the logs. It just
keeps reconnectin
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