Bug#840327: stopped working, no helpful feedback

2016-10-13 Thread Brian Potkin
On Tue 11 Oct 2016 at 12:19:30 +0200, Daniel Pocock wrote: > >> On 10/10/16 21:22, Brian Potkin wrote: > > > > My view would be that with printing problems users have to be prepared > > to dig into log files, particularly the error_log. Without it a user > > will get nowhere -fast. > > > >

Bug#840327: stopped working, no helpful feedback

2016-10-11 Thread Brian Potkin
On Tue 11 Oct 2016 at 12:19:30 +0200, Daniel Pocock wrote: > On 11/10/16 12:02, Brian Potkin wrote: > > [I made a mistake with my previous mail by not sending it to the BTS. > > Because of that your reply didn't go there either. I've rectified the > > bug record by bouncing both mails to the BTS

Bug#840327: stopped working, no helpful feedback

2016-10-11 Thread Brian Potkin
On Tue 11 Oct 2016 at 11:20:48 +0200, Daniel Pocock wrote: > On 11/10/16 10:16, Brian Potkin wrote: > > > > Please do > > > > avahi-browse -art > filename > > > > and post filename. avahi-browse is in the avahi-utils package. > > > > Also post the outputs of > > > > /usr/sbin/lpinfo -v >

Bug#840327: stopped working, no helpful feedback

2016-10-11 Thread Daniel Pocock
On 11/10/16 12:02, Brian Potkin wrote: > [I made a mistake with my previous mail by not sending it to the BTS. > Because of that your reply didn't go there either. I've rectified the > bug record by bouncing both mails to the BTS and setting the addresses > correctly on this mail]. > > > On

Bug#840327: stopped working, no helpful feedback

2016-10-11 Thread Brian Potkin
[I made a mistake with my previous mail by not sending it to the BTS. Because of that your reply didn't go there either. I've rectified the bug record by bouncing both mails to the BTS and setting the addresses correctly on this mail]. On Tue 11 Oct 2016 at 09:59:42 +0200, Daniel Pocock wrote:

Bug#840327: stopped working, no helpful feedback

2016-10-11 Thread Daniel Pocock
On 10/10/16 21:22, Brian Potkin wrote: > On Mon 10 Oct 2016 at 18:15:15 +0200, Daniel Pocock wrote: > >> Package: cups >> Version: 1.7.5-11+deb8u1 >> >> Printing had been working fine for a long time but about 20 minutes ago >> I tried to print something and an error popup appeared in GNOME

Bug#840327: stopped working, no helpful feedback

2016-10-11 Thread Daniel Pocock
On 11/10/16 10:16, Brian Potkin wrote: > On Mon 10 Oct 2016 at 18:41:46 +0200, Daniel Pocock wrote: > >> On 10/10/16 18:24, Didier 'OdyX' Raboud wrote: >>> Control: tags -1 +moreinfo >>> >>> Hi Daniel, >>> >>> Le lundi, 10 octobre 2016, 18.15:15 h CEST Daniel Pocock a écrit :

Bug#840327: stopped working, no helpful feedback

2016-10-11 Thread Brian Potkin
On Mon 10 Oct 2016 at 18:41:46 +0200, Daniel Pocock wrote: > On 10/10/16 18:24, Didier 'OdyX' Raboud wrote: > > Control: tags -1 +moreinfo > > > > Hi Daniel, > > > > Le lundi, 10 octobre 2016, 18.15:15 h CEST Daniel Pocock a écrit : > >> hpcups[16590]: prnt/hpcups/HPCupsFilter.cpp 707: First

Bug#840327: stopped working, no helpful feedback

2016-10-10 Thread Brian Potkin
On Mon 10 Oct 2016 at 18:15:15 +0200, Daniel Pocock wrote: > Package: cups > Version: 1.7.5-11+deb8u1 > > Printing had been working fine for a long time but about 20 minutes ago > I tried to print something and an error popup appeared in GNOME asking > if I wanted to diagnose the printer. My

Bug#840327: stopped working, no helpful feedback

2016-10-10 Thread Daniel Pocock
On 10/10/16 18:24, Didier 'OdyX' Raboud wrote: > Control: tags -1 +moreinfo > > Hi Daniel, > > Le lundi, 10 octobre 2016, 18.15:15 h CEST Daniel Pocock a écrit : >> hpcups[16590]: prnt/hpcups/HPCupsFilter.cpp 707: First raster data plane.. >> hp[16592]: io/hpmud/jd.c 820: mdns lookup

Bug#840327: stopped working, no helpful feedback

2016-10-10 Thread Didier 'OdyX' Raboud
Control: tags -1 +moreinfo Hi Daniel, Le lundi, 10 octobre 2016, 18.15:15 h CEST Daniel Pocock a écrit : > hpcups[16590]: prnt/hpcups/HPCupsFilter.cpp 707: First raster data plane.. > hp[16592]: io/hpmud/jd.c 820: mdns lookup ABC123DEF.local retry 1... > (…) > hp[16592]: io/hpmud/jd.c 820: mdns

Bug#840327: stopped working, no helpful feedback

2016-10-10 Thread Daniel Pocock
Package: cups Version: 1.7.5-11+deb8u1 Printing had been working fine for a long time but about 20 minutes ago I tried to print something and an error popup appeared in GNOME asking if I wanted to diagnose the printer. My document appeared paused in the queue. I looked at /var/log/cups/*log and