RE: [Declude.JunkMail] Whitelisting email address
Casselberry? Hello from Naples. :) Same issue, I'm the email admin for the City of Naples. We used to tweak filters continuously because of this. Routinely get questioned about why a message didn't get through and why so much spam gets through. We've gone to a defense in depth on this. Signed up with Postini for first level SPAM/Virus, and it gave us two benefits. The first is it dropped the load on our server by 85% or so eliminating 99% of the blatant spam and most viruses. It also gives the user an opportunity to view and manage their own quarrantined files. We use Declude to further tweak the incoming mail, and add a second virus scanning point. We primarily do two things, one is add a subject indicating possible spam, the other is using black lists for specific addresses. The spam header can be sorted in Outlook on the client side to further separate the spam but still allow the user to review the messages if they wish. Of course the last thing we did was assign the City Manager's admin the task of reviewing his mail, plus my boss, the Director of Technology Services, checks his quarrantine every morning. :) Have we bounced a citizen's mail? Occasionally. We apologize and white list their address. Somehow they seem to understand if the [EMAIL PROTECTED] spam filters ate their email. If you want to reach me off-list, work email is "jcochran at naplesgov dot com". Jeff From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of IS - Systems Eng. (Karl Drugge)Sent: Tuesday, January 17, 2006 5:18 PMTo: Declude.JunkMail@declude.comSubject: RE: [Declude.JunkMail] Whitelisting email address Believe me, Id love to find a way to do it, but when I HAVE to receive emails from hideously mis-configured servers, whack-job citizens, and other municipalities with less then stellar I.T. staff from any where at any time, not bouncing becomes the worse of two evils. As an example, if I DELETE an email from a citizen because it meets my delete criteria ( lets say a nut-job, retired, self declared IT samurai with a shareware SMTP server, on a dial up account to a local home based ISP run by his best friend ) I can ( and have ) been questioned by the City Manager on exactly WHY he didnt get this email, because this nut-job shows up to a city council meeting and has a foaming at the mouth fit in public. Technical explanations dont cut it in the political arena. I have to, at the very least, send something back to notify the originator that the email was bounced, unless its so horribly mal-formed, or chock full of key words, that it I can absolutely guarantee its spam. But, if someone wants to take a crack at it, Ill be more than happy to post my config files. Karl Drugge -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of MattSent: Tuesday, January 17, 2006 4:28 PMTo: Declude.JunkMail@declude.comSubject: Re: [Declude.JunkMail] Whitelisting email address Karl,Getting blacklisted for bouncing spam back to forged addresses would probably be a lot worse than missing a stray message that shouldn't have been blocked. This certainly can happen, especially if you get a lot of zombie generated spam.It is also of course a big pain dealing with servers that bounce this stuff back to forged addresses. Today I'm under heavy attack from multiple sources of backscatter. Backscatter costs others time, money and frustration. It's not fair if it is avoidable. Please reconsider your choices. Maybe we can help you figure out a better way to deal with this.MattIS - Systems Eng. (Karl Drugge) wrote: I hold at 20, bounce at 40, and delete at 60. I realize bouncing is bad, but were government, so I have to be careful about outright deleting email without notifying someone, somewhere. Karl Drugge -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of BrianSent: Tuesday, January 17, 2006 3:38 PMTo: Declude.JunkMail@declude.comSubject: Re: [Declude.JunkMail] Whitelisting email address What are you using for a hold weight and delete weight? Brian - Original Message - From: IS - Systems Eng. (Karl Drugge) To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 3:17 PM Subject: RE: [Declude.JunkMail] Whitelisting email address I can confirm that. If a single email address is white listed, then all of them get white listed. The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0 If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally. I never tried to do it with individual config files.. But that might work, if it didn't affect all the recipients. Karl Drugge -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of BrianSent: Tuesday, January 17, 2006 2:16 PMTo: Declud
Re: [Declude.JunkMail] Whitelisting email address
Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having decludecheck them for spam.My question, is can this be done? And then can it be done so that if a message comes in and it is a messagethat contains their email address and several other email address on ourdomain, that it can only be sent to their address prior to the spam checks? I hope this makes sense.Thanks in advance,Brian T.---[This E-mail was scanned for viruses by Declude EVA www.declude.com]---This E-mail came from the Declude.JunkMail mailing list.Tounsubscribe, just send an E-mail to [EMAIL PROTECTED], andtype unsubscribe Declude.JunkMail.The archives can be found at http://www.mail-archive.com.-- __Dean Lawrence, CIO/PartnerInternet Data Technology 888.GET.IDT1 ext. 701 * fax: 888.438.4381http://www.idatatech.com/Corporate Internet Development and Marketing Specialists
Re: [Declude.JunkMail] Whitelisting email address
We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year.Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having decludecheck them for spam.My question, is can this be done? And then can it be done so that if a message comes in and it is a messagethat contains their email address and several other email address on ourdomain, that it can only be sent to their address prior to the spam checks? I hope this makes sense.Thanks in advance,Brian T.---
RE: [Declude.JunkMail] Whitelisting email address
Can't he go into global.cfg and use WHITELIST TO receiving_domain or is that a Pro version thing? John From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shayne EmbrySent: Tuesday, January 17, 2006 12:12 PMTo: Declude.JunkMail@declude.comSubject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year.Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having decludecheck them for spam.My question, is can this be done? And then can it be done so that if a message comes in and it is a messagethat contains their email address and several other email address on ourdomain, that it can only be sent to their address prior to the spam checks? I hope this makes sense.Thanks in advance,Brian T.---
RE: [Declude.JunkMail] Whitelisting email address
You can also do WHITELIST TO [EMAIL PROTECTED] Not sure about Standard vs Pro Goran Jovanovic Omega Network Solutions From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Carter Sent: Tuesday, January 17, 2006 1:38 PM To: Declude.JunkMail@declude.com Subject: RE: [Declude.JunkMail] Whitelisting email address Can't he go into global.cfg and use WHITELIST TO receiving_domain or is that a Pro version thing? John From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shayne Embry Sent: Tuesday, January 17, 2006 12:12 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year. Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having declude check them for spam. My question, is can this be done? And then can it be done so that if a message comes in and it is a message that contains their email address and several other email address on our domain, that it can only be sent to their address prior to the spam checks? I hope this makes sense. Thanks in advance, Brian T. ---
Re: [Declude.JunkMail] Whitelisting email address
Irecall that happening with IMail as well. That is why I was wondering if I did something wrong before. Brian - Original Message - From: Shayne Embry To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 1:12 PM Subject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year.Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having decludecheck them for spam.My question, is can this be done? And then can it be done so that if a message comes in and it is a messagethat contains their email address and several other email address on ourdomain, that it can only be sent to their address prior to the spam checks? I hope this makes sense.Thanks in advance,Brian T.---
RE: [Declude.JunkMail] Whitelisting email address
I can confirm that. If a single email address is white listed, then all of them get white listed. The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0 If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally. I never tried to do it with individual config files.. But that might work, if it didnt affect all the recipients. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Sent: Tuesday, January 17, 2006 2:16 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address Irecall that happening with IMail as well. That is why I was wondering if I did something wrong before. Brian - Original Message - From: Shayne Embry To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 1:12 PM Subject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year. Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having declude check them for spam. My question, is can this be done? And then can it be done so that if a message comes in and it is a message that contains their email address and several other email address on our domain, that it can only be sent to their address prior to the spam checks? I hope this makes sense. Thanks in advance, Brian T. --- -- PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure.
Re: [Declude.JunkMail] Whitelisting email address
What are you using for a hold weight and delete weight? Brian - Original Message - From: IS - Systems Eng. (Karl Drugge) To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 3:17 PM Subject: RE: [Declude.JunkMail] Whitelisting email address I can confirm that. If a single email address is white listed, then all of them get white listed. The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0 If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally. I never tried to do it with individual config files.. But that might work, if it didnt affect all the recipients. Karl Drugge -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BrianSent: Tuesday, January 17, 2006 2:16 PMTo: Declude.JunkMail@declude.comSubject: Re: [Declude.JunkMail] Whitelisting email address Irecall that happening with IMail as well. That is why I was wondering if I did something wrong before. Brian - Original Message - From: Shayne Embry To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 1:12 PM Subject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year.Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having decludecheck them for spam.My question, is can this be done? And then can it be done so that if a message comes in and it is a messagethat contains their email address and several other email address on ourdomain, that it can only be sent to their address prior to the spam checks? I hope this makes sense.Thanks in advance,Brian T.--- -- PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure.
RE: [Declude.JunkMail] Whitelisting email address
I hold at 20, bounce at 40, and delete at 60. I realize bouncing is bad, but were government, so I have to be careful about outright deleting email without notifying someone, somewhere. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Sent: Tuesday, January 17, 2006 3:38 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address What are you using for a hold weight and delete weight? Brian - Original Message - From: IS - Systems Eng. (Karl Drugge) To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 3:17 PM Subject: RE: [Declude.JunkMail] Whitelisting email address I can confirm that. If a single email address is white listed, then all of them get white listed. The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0 If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally. I never tried to do it with individual config files.. But that might work, if it didn't affect all the recipients. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Sent: Tuesday, January 17, 2006 2:16 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address Irecall that happening with IMail as well. That is why I was wondering if I did something wrong before. Brian - Original Message - From: Shayne Embry To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 1:12 PM Subject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year. Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having declude check them for spam. My question, is can this be done? And then can it be done so that if a message comes in and it is a message that contains their email address and several other email address on our domain, that it can only be sent to their address prior to the spam checks? I hope this makes sense. Thanks in advance, Brian T. --- -- PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. -- PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure.
Re: [Declude.JunkMail] Whitelisting email address
Karl, Getting blacklisted for bouncing spam back to forged addresses would probably be a lot worse than missing a stray message that shouldn't have been blocked. This certainly can happen, especially if you get a lot of zombie generated spam. It is also of course a big pain dealing with servers that bounce this stuff back to forged addresses. Today I'm under heavy attack from multiple sources of backscatter. Backscatter costs others time, money and frustration. It's not fair if it is avoidable. Please reconsider your choices. Maybe we can help you figure out a better way to deal with this. Matt IS - Systems Eng. (Karl Drugge) wrote: I hold at 20, bounce at 40, and delete at 60. I realize bouncing is bad, but were government, so I have to be careful about outright deleting email without notifying someone, somewhere. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Sent: Tuesday, January 17, 2006 3:38 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address What are you using for a hold weight and delete weight? Brian - Original Message - From: IS - Systems Eng. (Karl Drugge) To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 3:17 PM Subject: RE: [Declude.JunkMail] Whitelisting email address I can confirm that. If a single email address is white listed, then all of them get white listed. The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0 If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally. I never tried to do it with individual config files.. But that might work, if it didn't affect all the recipients. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Sent: Tuesday, January 17, 2006 2:16 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address Irecall that happening with IMail as well. That is why I was wondering if I did something wrong before. Brian - Original Message - From: Shayne Embry To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 1:12 PM Subject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year. Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having declude check them for spam. My question, is can this be done? And then can it be done so that if a message comes in and it is a message that contains their email address and several other email address on our domain, that it can only be sent to their address prior to the spam checks? I hope this makes sense. Thanks in advance, Brian T. --- -- PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. -- PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure.
RE: [Declude.JunkMail] Whitelisting email address
I would second that. We were blacklisted by SORBS when one of OUR customers autoresponded to a forged sender, which happended to be a SORBS admin or tarpit address. We passed the 'fine' of delisting back to the customer as a salutatory lesson but not before we received many complaints of senders email not being delivered because of draconian single point failure tests some ISP's / corporates have in place. David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Sent: 17 January 2006 21:28 To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address Karl, Getting blacklisted for bouncing spam back to forged addresses would probably be a lot worse than missing a stray message that shouldn't have been blocked. This certainly can happen, especially if you get a lot of zombie generated spam. It is also of course a big pain dealing with servers that bounce this stuff back to forged addresses. Today I'm under heavy attack from multiple sources of backscatter. Backscatter costs others time, money and frustration. It's not fair if it is avoidable. Please reconsider your choices. Maybe we can help you figure out a better way to deal with this. Matt IS - Systems Eng. (Karl Drugge) wrote: I hold at 20, bounce at 40, and delete at 60. I realize bouncing is bad, but we're government, so I have to be careful about outright deleting email without notifying someone, somewhere. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Sent: Tuesday, January 17, 2006 3:38 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address What are you using for a hold weight and delete weight? Brian - Original Message - From: IS - Systems Eng. (Karl Drugge) mailto:[EMAIL PROTECTED] To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 3:17 PM Subject: RE: [Declude.JunkMail] Whitelisting email address I can confirm that. If a single email address is white listed, then all of them get white listed. The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0 If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally. I never tried to do it with individual config files.. But that might work, if it didn't affect all the recipients. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Sent: Tuesday, January 17, 2006 2:16 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address I recall that happening with IMail as well. That is why I was wondering if I did something wrong before. Brian - Original Message - From: Shayne Embry mailto:[EMAIL PROTECTED] To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 1:12 PM Subject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year. Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having declude check them for spam. My question, is can this be done? And then can it be done so that if a message comes in and it is a message that contains their email address and several other email address on our domain, that it can only be sent to their address prior to the spam checks? I hope this makes sense. Thanks in advance, Brian T. --- -- PLEASE NOTE : Florida has a very broad public
RE: [Declude.JunkMail] Whitelisting email address
Believe me, Id love to find a way to do it, but when I HAVE to receive emails from hideously mis-configured servers, whack-job citizens, and other municipalities with less then stellar I.T. staff from any where at any time, not bouncing becomes the worse of two evils. As an example, if I DELETE an email from a citizen because it meets my delete criteria ( lets say a nut-job, retired, self declared IT samurai with a shareware SMTP server, on a dial up account to a local home based ISP run by his best friend ) I can ( and have ) been questioned by the City Manager on exactly WHY he didnt get this email, because this nut-job shows up to a city council meeting and has a foaming at the mouth fit in public. Technical explanations dont cut it in the political arena. I have to, at the very least, send something back to notify the originator that the email was bounced, unless its so horribly mal-formed, or chock full of key words, that it I can absolutely guarantee its spam. But, if someone wants to take a crack at it, Ill be more than happy to post my config files. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Sent: Tuesday, January 17, 2006 4:28 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address Karl, Getting blacklisted for bouncing spam back to forged addresses would probably be a lot worse than missing a stray message that shouldn't have been blocked. This certainly can happen, especially if you get a lot of zombie generated spam. It is also of course a big pain dealing with servers that bounce this stuff back to forged addresses. Today I'm under heavy attack from multiple sources of backscatter. Backscatter costs others time, money and frustration. It's not fair if it is avoidable. Please reconsider your choices. Maybe we can help you figure out a better way to deal with this. Matt IS - Systems Eng. (Karl Drugge) wrote: I hold at 20, bounce at 40, and delete at 60. I realize bouncing is bad, but were government, so I have to be careful about outright deleting email without notifying someone, somewhere. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Sent: Tuesday, January 17, 2006 3:38 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address What are you using for a hold weight and delete weight? Brian - Original Message - From: IS - Systems Eng. (Karl Drugge) To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 3:17 PM Subject: RE: [Declude.JunkMail] Whitelisting email address I can confirm that. If a single email address is white listed, then all of them get white listed. The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0 If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally. I never tried to do it with individual config files.. But that might work, if it didn't affect all the recipients. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Sent: Tuesday, January 17, 2006 2:16 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address Irecall that happening with IMail as well. That is why I was wondering if I did something wrong before. Brian - Original Message - From: Shayne Embry To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 1:12 PM Subject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem with IMail, but we haven't used it in over a year. Shayne Hi Brian, Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email. Dean On 1/17/06, Brian [EMAIL PROTECTED] wrote: I have a customer who wants to receive all emails without having declude check them for spam. My question, is can this be done? And then can it be done so that if a message comes in and it is a message that contains their email address and several other email address on our domain, that it can only be sent to their address prior to the spam checks? I hope this makes sense. Thanks in advance, Brian T. --- -- PLEASE NOTE : Florida has a very broad public records law. Most written
RE: [Declude.JunkMail] Whitelisting email address
Karl, Why delete or bounce? In the scenario that litigation should dictate that you can't delete or bounce then having to deal with the huge volume of junkmail is an option that you must live with. Can I suggest that rather than reap the whirlwind of customer ire you pass something back to them in the form of empowerment. I am of course making a number of assumptions but why not simply declare: A) you are not going to delete or bounce B) you are going to appropraitely mark email C) you empower your users (perhaps by an Imail filter) make their own decisions (and take some responbility for their email) by giving them the power to delete bounce on your markings e.g. SPAM-VHIGH. Just a thought... David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of IS - Systems Eng. (Karl Drugge) Sent: 17 January 2006 22:18 To: Declude.JunkMail@declude.com Subject: RE: [Declude.JunkMail] Whitelisting email address Believe me, I'd love to find a way to do it, but when I HAVE to receive emails from hideously mis-configured servers, whack-job citizens, and other municipalities with less then stellar I.T. staff. from any where at any time, not bouncing becomes the worse of two evils. As an example, if I DELETE an email from a citizen because it meets my delete criteria ( let's say a nut-job, retired, self declared IT samurai with a shareware SMTP server, on a dial up account to a local home based ISP run by his best friend ) I can ( and have ) been questioned by the City Manager on exactly WHY he didn't get this email, because this nut-job shows up to a city council meeting and has a foaming at the mouth fit in public. Technical explanations don't cut it in the political arena. I have to, at the very least, send something back to notify the originator that the email was bounced, unless it's so horribly mal-formed, or chock full of key words, that it I can absolutely guarantee it's spam. But, if someone wants to take a crack at it, I'll be more than happy to post my config files. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Sent: Tuesday, January 17, 2006 4:28 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address Karl, Getting blacklisted for bouncing spam back to forged addresses would probably be a lot worse than missing a stray message that shouldn't have been blocked. This certainly can happen, especially if you get a lot of zombie generated spam. It is also of course a big pain dealing with servers that bounce this stuff back to forged addresses. Today I'm under heavy attack from multiple sources of backscatter. Backscatter costs others time, money and frustration. It's not fair if it is avoidable. Please reconsider your choices. Maybe we can help you figure out a better way to deal with this. Matt IS - Systems Eng. (Karl Drugge) wrote: I hold at 20, bounce at 40, and delete at 60. I realize bouncing is bad, but we're government, so I have to be careful about outright deleting email without notifying someone, somewhere. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Sent: Tuesday, January 17, 2006 3:38 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address What are you using for a hold weight and delete weight? Brian - Original Message - From: IS - Systems Eng. (Karl Drugge) mailto:[EMAIL PROTECTED] To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 3:17 PM Subject: RE: [Declude.JunkMail] Whitelisting email address I can confirm that. If a single email address is white listed, then all of them get white listed. The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0 If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally. I never tried to do it with individual config files.. But that might work, if it didn't affect all the recipients. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Sent: Tuesday, January 17, 2006 2:16 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address I recall that happening with IMail as well. That is why I was wondering if I did something wrong before. Brian - Original Message - From: Shayne Embry mailto:[EMAIL PROTECTED] To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 1:12 PM Subject: Re: [Declude.JunkMail] Whitelisting email address We have found that if one of the addresses is whitelisted, then every recipient's address gets whitelisted. This may be unique to SmarterMail/Declude. I don't remember having the problem
Re: [Declude.JunkMail] Whitelisting email address
Karl, What would be best would be to set up a system for the review and reprocessing of false positives. It would likely also help to add some external tests such as Sniffer so as to improve your spam blocking and rely less on single tests that could be contributing to your false positive issue. Approaching this from the perspective of bouncing E-mail as a solution is to miss the essence of the real problem and create another one in it's place. The fact that you both hold and bounce E-mail suggests that this is simply an issue with the practicality of reviewing what would otherwise get blocked. Your perspective of this being the lesser of two evils is likely the result of not yet being blacklisted since their is no double that the same City Manager would yell even louder if he couldn't send E-mail to his friends and constituents than he would when missing E-mails from whack-job citizens. If it is not within your abilities to procure and/or design new filters and add such review functionality, you might consider outsourcing to a third-party than can resolve these problems, or you might want to consider subject tagging in the place of holding or bouncing E-mail, and then have the E-mail clients filter messages with the tagged subjects into Junk folders that they can choose to either review or ignore. Matt IS - Systems Eng. (Karl Drugge) wrote: Believe me, Id love to find a way to do it, but when I HAVE to receive emails from hideously mis-configured servers, whack-job citizens, and other municipalities with less then stellar I.T. staff from any where at any time, not bouncing becomes the worse of two evils. As an example, if I DELETE an email from a citizen because it meets my delete criteria ( lets say a nut-job, retired, self declared IT samurai with a shareware SMTP server, on a dial up account to a local home based ISP run by his best friend ) I can ( and have ) been questioned by the City Manager on exactly WHY he didnt get this email, because this nut-job shows up to a city council meeting and has a foaming at the mouth fit in public. Technical explanations dont cut it in the political arena. I have to, at the very least, send something back to notify the originator that the email was bounced, unless its so horribly mal-formed, or chock full of key words, that it I can absolutely guarantee its spam. But, if someone wants to take a crack at it, Ill be more than happy to post my config files. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matt Sent: Tuesday, January 17, 2006 4:28 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address Karl, Getting blacklisted for bouncing spam back to forged addresses would probably be a lot worse than missing a stray message that shouldn't have been blocked. This certainly can happen, especially if you get a lot of zombie generated spam. It is also of course a big pain dealing with servers that bounce this stuff back to forged addresses. Today I'm under heavy attack from multiple sources of backscatter. Backscatter costs others time, money and frustration. It's not fair if it is avoidable. Please reconsider your choices. Maybe we can help you figure out a better way to deal with this. Matt IS - Systems Eng. (Karl Drugge) wrote: I hold at 20, bounce at 40, and delete at 60. I realize bouncing is bad, but were government, so I have to be careful about outright deleting email without notifying someone, somewhere. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Sent: Tuesday, January 17, 2006 3:38 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address What are you using for a hold weight and delete weight? Brian - Original Message - From: IS - Systems Eng. (Karl Drugge) To: Declude.JunkMail@declude.com Sent: Tuesday, January 17, 2006 3:17 PM Subject: RE: [Declude.JunkMail] Whitelisting email address I can confirm that. If a single email address is white listed, then all of them get white listed. The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0 If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally. I never tried to do it with individual config files.. But that might work, if it didn't affect all the recipients. Karl Drugge -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Sent: Tuesday, January 17, 2006 2:16 PM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Whitelisting email address
